Services

Convenience is just a phone call away

At HSBC, we are dedicated to deliver better banking services to our valued customers. Our 24-hour Telebanking services, satisfies your banking needs as you enjoy convenience from the comfort of your home or even when you're abroad.

Benefits

Some of the features you can now enjoy at your fingertips:

• Check your account(s) balances and last transactions
• Transfer funds between accounts
• Make your credit card payments
• Redeem your credit card reward points
• Get Foreign Exchange rates
• Reset your Telebanking Personal Identification Number (TPIN)

Its easy to get started!

Step 1

All you need is your 6-digit TPIN; and 10-digit PBN or 16-digit HSBC credit card number

For HSBC Deposit customers

When you enrol for the Telebanking Service, the following would be provided to you at the branch :

• 6-digit Telebanking Personal Identification Number (TPIN)
• 10-digit Personal Banking Number (PBN)

For HSBC Credit Card customers

All you need is :

• 6-digit TPIN (You will receive this by mail after your card has been approved)
• 16-digit Credit Card number

If you've misplaced or forgotten your TPIN or PBN, please call us at 1300 88 1388 or visit your nearest HSBC branch to obtain them.

Step 2

Dial the number you require

Click here to view the list of Telebanking numbers

Step 3

Make your selections by listening to the instructions

To view our Telebanking Guide, click on the links below.

Tips: Fast Track - you could dial ahead and skip all the voice scripts by pressing your selection consecutively. This will allow you to complete your transactions faster.