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SecurePay

SecurePayIntroduction

Effective 1st April 2012, HSBC Bank Malaysia Berhad (“HSBC Bank”) & HSBC Amanah Malaysia Berhad (“HSBC Amanah”) have introduced SecurePay One Time Password, an online authentication to all HSBC Bank & HSBC Amanah’s credit card/-i cardholders. This authentication provides enhanced security when you are making online purchase(s) at participating 3D secure* merchant’s’ website.

With the introduction of SecurePay One Time Password, you no longer have to memorise a static online PIN or answer the online security questions when performing online purchase(s). Instead the SecurePay One Time Password will be conveniently sent to your mobile phone number as maintained with HSBC/HSBC Amanah to enable you to complete the online purchase at participating 3D secure* merchant’s website.

 

What is SecurePay One Time Password?

  • It is an authentication for online purchase(s) to ensure the transaction is performed and authorised by you.
  • A six digit password will be sent to your mobile phone number as maintained with HSBC/HSBC Amanah every time you make an online purchase at any participating 3D secure* merchant's website.

 

How does this SecurePay One Time Password work?

  • Whenever you make an online purchase at any participating 3D secure* merchant website, you are required to enter a SecurePay One Time Password to authenticate that online purchase
  • The SecurePay One Time Password will be sent to you via SMS for each online purchase
  • You have to enter the SecurePay One Time Password within 3 minutes upon its receipt to authenticate the online purchase

Hence, it is important for you, as a primary and/or supplementary cardholder to update your mobile phone number maintained with HSBC/HSBC Amanah to ensure receipt of the SMS for SecurePay One Time Password.

For any enquiry on the above or to update your mobile phone number, please contact the following Call Centre or visit any of our HSBC/HSBC Amanah branches:

  • HSBC Bank : 1300-88-1388 or 603 – 8321 5400
  • HSBC Amanah: 1300-80 2626 or 603 – 8321 5200

Alternatively you can update your mobile number via online@hsbc if you are a Personal Internet Banking customer with a Security Device. Please note that it may take up to 24 hours for the information to be updated in the system.

*Note: 3D secure is by Visa & MasterCard to prevent unauthorized usage of your card when you are making online purchase(s) at its participating merchants’ website,, giving you confidence to make secure online purchase(s).