Exclusive Platinum Privileges

24 hours a day, 7days a week

Our HSBC Visa Platinum Card offers you a higher level of personal attention and service through the Concierge Service. Specially designed to anticipate your needs. We can provide you with any information and assistance you may require, especially when you travel for business or for leisure. The dedicated service is available to you 24 hours a day, 7 days a week.

Travel Information and Assistance

With the HSBC Visa Platinum Card, you can travel at peace of mind with the following services:

• Coordination of arrangements
• Organizing travel arrangements, flight reservations and confirmation
• Hotel and Auto rental reservation
• Tours and arrangements to visit attractions and places of interest
• Requirements for Visas, passports, entry permits and vaccinations
• Information on weather conditions around the world
• Urgent message delivery
• Telephone translation services
• Currency exchange rates
• Area reference maps
• Information on countries you visit, their customs and principle cities

Gift Selections and delivery

• Shopping, floral arrangements, balloons, baskets and gift packages
• Gift Suggestions and ideas
• Information on the best places to shop

Special Business Executive Services

• Interpreters and translators
• Rental of computers, cellular phones and other equipment
• Referrals for conference rooms at hotels and executive centers
• Referrals for legal assistance
• Urgent message services
• Sending documents by courier
• Rules of etiquette and protocol

Entertainment information and service

• Referrals, times and reservations of golf courses
• Referrals and reservation at spas, gyms and sports clubs
• Information on special sports activities and events you can enjoy in cities across Asia -Pacific

Visa Platinum Customer Centre (VPCC)

There are highly trained professionals standing by to assist you 24 hours a day, 7 days a week. For your convenience, we support all the major Asian Languages.

To reach Visa Platinum Customer Centre (VPCC), simply dial the toll-free number that lets you speak to a Customer Service Executive in your preferred Language. Kindly select the country or region from where you wish to make the call.

For example: Malaysia, the number to call is:
1 800 80 3006 for English
1 800 80 5571 for Mandarin
1 800 80 5572 for Japanese
1 800 80 5573 for Korean
1 800 80 5574 for Cantonese
1 800 80 5575 for Malay
1 800 80 5576 for Thai
1 800 80 3006 for other Languages

Should you wish to contact VPCC from any country, simply make a collect call at (612) 9235 0260 or log on to www.visaplatinum.com for your toll free numbers.

For any account related queries on HSBC Platinum Card, please call HSBC Platinum Customer Service at 1 800 88 7088 or (603) 2054 9000.