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make purchases in store

Making Purchases

Why carry cash when you can easily make cashless transactions with HSBC Visa Debit Cards? HSBC Visa Debit Cards, which are internationally accepted, allows you to conduct retail purchases in-store using the available funds in your HSBC account(s) that are linked to the HSBC Visa Debit Card. It's definitely a safer and more secure way of making payment at local and overseas retail stores. This is because HSBC Visa Debit Cards come with an embedded chip which makes it harder to copy or alter, thus helping to protect personal information and to keep the card secure.


When making in-store purchases, look for the Visa logo, dip your HSBC Visa Debit card into the merchant's POS (Point of Sale) terminal and sign on either the POS terminal itself or the sales draft slip, depending on the merchant's POS terminal system.


You can also make purchases online, by phone, via mail-order and pay bills using your HSBC Visa Debit Card.

make purchases in store

Making Online Purchases

Shopping online has never been so effortless and secure with HSBC Visa Debit Cards. You can conduct online purchases anytime, anywhere with just a click of a button. Enjoy the enhanced flexibility and convenience of making purchases online with a world of choices at your fingertips. Best of all, HSBC Visa Debit Cards are recognised and accepted worldwide through the Visa network. To make online purchases with your HSBC Visa Debit Card, just key in your HSBC Visa Debit Card number, CVV Number and also the SecurePay One Time Password which may be required for online purchases.

withdrawing cash

Withdrawing Cash at ATMs

You can withdraw cash at any HSBC ATM and ATMs that display the MEPS, HOUSe and Visa PLUS logos. Just insert your card and enter your card PIN to complete the withdrawal.

The table below features a comparison between the previous HSBC ATM card and the new HSBC Visa Debit Card.

table comparison
gain better finance control

Gain Better Control of Finances

The following are the respective default daily purchase limits and ATM cash withdrawal limit of your HSBC Visa Debit Card. Should you choose to increase the daily purchase limit for your HSBC Visa Debit Card, please visit any of our HSBC branches. Purchase limits will be increased in blocks of RM500.

purchase limits
smart privileges

Smart Privileges

Get exclusive deals and savings from special discounts to offers at more than 2,000 food and shopping outlets nationwide with your HSBC Visa Debit Card. With new and exciting offers every month, you’ll enjoy better savings on your shopping.
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Understanding the HSBC Visa Debit Card

card number
The Card Number

Use the card number when making purchases online, by phone, or by mail.

card number
The CVV Number

A 3 digit number on the reverse of the card, next to the signature panel, which may be required for online or phone purchases.

Ensure the card security

The protection of the HSBC Visa Debit Card is a high priority. To help protect the HSBC Visa Debit Card from unauthorised activity:

  • Sign the signature panel on the back of your card as soon as it is received.
  • Keep the PIN secure, don’t store the PIN with the card, don’t tell anyone the PIN and make sure you prevent anyone from seeing the PIN.
  • Check statements and transactions regularly to identify any unauthorised activity.
  • Inform us straight away if any fraud is detected or to dispute a transaction.
  • Report lost and stolen cards immediately.

Card activation and PINs

Before you can use your card, it will need to be activated. The card is issued inactive for security purposes.

table

Added Security

The HSBC Visa Debit Card has a range of security features:

SMS Alerts

Receive fast and accurate updates on your account activities with HSBC SMS Alerts.

Card Chip Technology

The HSBC Visa Debit Cards have an embedded chip which makes it harder to copy and alter, thus helping to protect personal information and to keep the card secure.

Reporting incorrect transactions and disputes

If you suspect any unauthorised activity on your HSBC Visa Debit Card, you must contact HSBC Call Centre immediately, which is available 24 hours a day, 7 days a week. To dispute a transaction, you must report the transaction within 60 days from the statement date it posts and we will investigate for you.

Replacing an HSBC Visa Debit Card

Contact HSBC Call Centre immediately if your HSBC Visa Debit Card is lost or stolen. The reported card will be cancelled by us and a new card will be issued to you at your local HSBC branch.

Our HSBC Visa Debit Cards expire every 5 years. You will be re-issued a new card 1 month before expiry, with no change to the card number and PIN. Your new card will be posted to your mailing address.

Important Information

Card Authorisations

Some merchants (usually car rentals or hotels) may check that there are sufficient funds in the account by sending an authorisation request to HSBC. On approval, part of the account balance is blocked for charges which may be incurred until the transaction is concluded for tabulation of finalised payment.

Terms and Conditions

Terms and conditions for debit card in the Generic Terms and Conditions which is part of the Universal Terms and Conditions apply. Please refer to the full set of Terms & Conditions.

Product Disclosure SheetHSBC Visa Debit Card

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