Email Scams and Phishing

You may be aware after recent reports in media about emails that are sent which appear to be from the bank. These are known as 'phishing' scams, where the emails attempt to direct you to a fraudulent website with the intention to try and capture your login ID's, password and HSBC/HSBC Amanah's security device algorithm.

How to Identify and Avoid Email Scams

• HSBC/HSBC Amanah will never contact you or any of our customers via email asking you to validate your personal information such as username, passwords or account numbers.
• All requests for information from HSBC/HSBC Amanah are done via our website on a secure, encrypted connection.
• Before entering any of your personal information online, check the URL to see if it's the official HSBC website (https://www.hsbc.com.my).
• If the site you are directed to does not have a secure connection and does not begin with https, you should treat it with suspicion and contact our customer service representatives below;
  
  - 1300 88 1388 for HSBC
  
  - 1300 88 2428 for HSBC Amanah
  
  - +603 8321 5400 for customers outside of Malaysia

What is phishing?
Phishing is an attempt by fraudsters to 'fish' for personal information such as the security details you use for banking. These emails may come from any source but is made to appear as if it came from your bank or an organisation you have registered with. The email will normally ask you to click on a link and/or to confirm your username or password - and through such responses they obtain your details.

How do they know where I bank?
They don't. They send out as many emails as they can and hope that they reach some customers.

What should I do if I believe someone might have obtained my security or personal details?
Call us immediately at anytime at our Internet Banking Helpdesk, HSBC at 1300 88 1388 or HSBC Amanah on 1300 88 2428. Customers outside of Malaysia can also contact us on 03 8321 5400.

What makes my transactions on HSBC's Internet Banking safe?
Each transaction on our Internet Banking platform is protected by 'strong grade' encryption that keeps your information secure.
On top of this, a Security Device that is provided to HSBC Internet Banking users gives you a 2nd level of security. Apart from logging in with your internet banking username and password, a unique once only time sensitive security code from the Security Device is needed when you perform an outward transfer Since the Security Device is to be kept by you at all times and the codes change constantly - only you will be able to access your account!

To learn more about Online Security, Click Here.