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Enjoy online transactions with peace of mind

By using the Security Device to access HSBC's Personal /Business Internet Banking service, you can be assured that your information is being protected by one of the most sophisticated online security systems in Malaysia.

Ensuring your online transactions are safe and secure

At the touch of a button, your Security Device generates a dynamic, time-sensitive Security Code. The Security Code constantly changes and is unique to your Security Device. This Security Code is required, in addition to your User ID and password, every time you logon to HSBC's Personal/Business Internet Banking service. As only you have the Security Device, only you know the Security Code, and only you can access your account. Your Security Device is a simple and convenient way to ensure greater protection for you and your financial information.


Your Security Device has been designed as a portable way to provide you greater security on HSBC's Personal/Business Internet Banking service. All customers will receive their initial Security Device free of charge. Any required replacement for the Security Device due to loss, damage (except if the Device is damaged on arrival) or battery replacement (if Device is issued for more than a year) will be subject to a charge of RM50.00.

For further assistance in maintaining the operability of your Security Device, please follow the guidelines below.




DO DO NOT
Keep your Security Device in a safe and secure place, where it is unlikely to be lost or taken by others. Submerge your Security Device in water. The Security Device has been designed to be water- resistant, but not waterproof. Submerging your Security Device in water will cause it to malfunction.
Keep your Security Device dry and safe from large temperature fluctuations. Expose your Security Device to extreme temperatures. Leaving your device in areas with abnormally high or low temperatures (car trunk, clothes dryer, sun, etc.) may damage the plastic shell and cause problems with the device itself.
Personalise your Security Device as you would a key, or other security object. Attaching stickers, key chains, and different coloured chords is fine, as long as the decoration does not give out information that would allow someone to specifically identify the Security Device with you (name, address, IC number, etc.)
Drop your Security Device from large heights, step on it, or otherwise physically stress the Security Device. Your Security Device has been designed to tolerate the normal day-to-day stress levels associated with daily handling. The device will be damaged if exposed to abnormal conditions.
Call our 24-hour Telebanking helpline at 1300 88 1388 if the message, "BATT", appears on the LCD screen of your Security Device. This message means that the device's battery is running low, and that you will require a replacement device. Please note that it is not possible for you to replace the battery. Tampering with the internal parts of your Security Device will cause the device to malfunction. Open your Security Device. Your Security Device has several tamper proof features. Opening the device, removing the battery or circuit board, etc. will cause the device to malfunction.

  • Why do I need a Security Device to access my Internet Banking service?
    What are the benefits of using a Security Device?
    • At HSBC/HSBC Amanah, we are committed to improving online securi ty for our customers. Security Device means that Internet Banking customers will have a form of two-factor authentication to access their accounts. Two-factor authentication is considered by the industry to be a stronger means of authenticating our customers because it relies on something only the customer knows, and something only the customer has.

      The Security Device provides superior level of protection from a large variety of online attacks, including:
      - Fraudulent and Spoof Websites
      - Spyware
      - Phishing
      - Trojan Horse
      - Man in the Middle

      To learn more about online security, please visit the security section of our website by clicking here
  • How do I obtain a Security Device?
    • Just visit our HSBC/HSBC Amanah branch preferably where your account is maintained, after you have registered for Personal Internet Banking ("PIB"), to collect a Security Device. If you are a Premier customer, please refer to your Personal Banker for further information.

      For Business Internet Banking ("BIB") customers, you are required to complete the Business Connect Amendment Request Form which can be downloaded from www.hsbc.com.my / www.hsbcamanah.com.my and send the original Form to any of the HSBC / HSBC Amanah branches. The Bank will process your application accordingly and arrange for the Security Device to be couriered to you.
  • Do I need to pay for the Security Device?
    • As our valued PIB and BIB customer, we are pleased to provide the 1st Security Device to you free of charge. Any required replacement due to reasons such as loss, damage (except if the Security Device is damaged on arrival) will be subject to a charge of RM50.00. Further details on the replacement conditions and charges will be found in the Terms and Conditions clause 9 and "Bank's Tariff and Charges".

      For BIB customer, there is no charge for the 1st user. However, we will impose RM50 per device for subsequent users.
  • What should I do if my Security Device is lost or damaged?
    • Please call our Call Centre 24-hour Internet Banking hotline or send us an email through the 'Contact Us' function in our Website: www.hsbc.com.my / www.hsbcamanah.com.my immediately for deactivation. After which, if you are a PIB customer, please visit the nearest HSBC branch to pick up a replacement device. You will then need to call our Call Centre and have it re-activated.
  • How Do I use the Security Device?
    • Security Device PIN Set up for the first time:
      (a) HSBC / HSBC Amanah Security Device is unique as it is PIN-protected. For added security, you will have to set a 6-digit PIN during activation and this PIN will be required to unlock your Security Device before use.
      (b) Press and hold the green button for 2 seconds to turn on your Security Device.
      (c) Enter a 6 digit PIN code of your choice and press the yellow button.
      (d) Re-confirm by re-entering your 6-digit PIN.
      (e) If a message 'FAIL PIN' is shown on your Security Device, this reflects that your confirmation PIN did not match the first PIN entered. You will need to restart the PIN setup process by pressing the green button.
      (f) If a 'NEW PIN not SAFE' message appears on your Security Device display, this means that the new PIN that you have entered is not random enough and could be guessed, i.e. repeating or sequential numbers (eg 111111, 123456, 543210). Please restart the PIN setup process and choose another 6-digit PIN.
      (g) If a 'NEW PIN CONF' message appears on the device display, this means your PIN is successfully set up. Subsequently, whenever you want to use your Security Device, you will use this 6 digit PIN to unlock the keypad.
       
      Security Device Activation:
      (a) When you logon to Internet Banking, after entering your User ID and password, you will be asked to input the 10-digit serial number located on the back of your Security Device.
      (b) Enter the 10 digit serial number.
      (c) Press and hold the green button to turn on your Security Device. (d)Enter your Security Device PIN.
      (d) With "HSBC" displayed on the Security Device screen, press the green button to generate the security code.
      (e) Enter this Security Code and click "Continue" to complete the activation process.
       
      Logging On To Internet Banking:
      (a) Enter your user ID on the Internet Banking page.
      (b) Enter your Internet Banking password that you have created during your Internet Banking registration.
      (c) Press and hold the green button to turn on your new Security Device. Then enter your Security Device PIN.
      (d) With "HSBC" displayed on the Security Device screen, press the green button again. This will generate a security code.
      (e) Enter the 6 digit security code displayed to you on the new Security Device and click Continue.
      (f) Now you are successfully logged on.
       
      Changing your Security Device's PIN:
      (a) Turn on and unlock your Security Device by holding the green button for 2 seconds and key in your Security Device PIN.
      (b) From the Welcome screen press and hold button "8" for 2 seconds to access the PIN change function.
      (c) Enter the new 6 digit PIN using keypad and press the yellow button. Re-confirm the new PIN by re-entering it again.
      (d) If a 'NEW PIN CONF' message appears on the device display, this means your PIN is successfully changed.
  • What should I do if the Security Code is not accepted?
    • For security reasons, the security code is a unique number and is only valid for a certain period of time. If you input an expired security code when you logon to Internet Banking, you will receive an error message. Please press the green button on the device to obtain a security code to enter. If the problem persists, please call our Call Centre 24-hour Internet Banking hotline for assistance.
  • Does the battery need replacing?
    • Once the battery is low, the message "bAtt" will appear on the LCD screen of the Security Device. As the battery within the Security Device cannot be replaced, you will need to replace the Security Device. If you are a PIB customer, just visit the nearest HSBC branch with your device to get a replacement.
  • I am a frequent traveller, can I use the Security Device to logon to Internet Banking when I am in overseas?
    • Once you have activated your Security Device, it will be required every time you wish to access HSBC's Internet Banking regardless of your location. The Security Device has been designed to be small, light and easily transportable. If you typically use our online services from more than one location, we suggest that you attach your Security Device to an item that you are unlikely to leave behind i.e. keys, mobile phone, briefcase, etc.
  • Does the battery need replacing?
    • Once the battery is low, the message, "batt" will appear on the LCD screen of the Security Device. As the battery within the Security Device cannot be replaced, you will need to replace the Security Device. If you are a PIB customer, just visit the nearest HSBC branch with your device to get a replacement.

      For BIB customers, you can make a written request or simply complete the Section C: Security Device Matters of the Business Connect Amendment Form. The replacement Security Device will be dispatched to you via courier service.
  • I am a frequent traveller, can I use the Security Device to logon to Internet Banking overseas?
    • If you only require to view your accounts, statement or perform a 1st party transaction, you will not require your Security Device to logon. Simply choose Logon with Passwords to continue. For 3rd party transactions, logging on using your Security Device will required you to carry your Security Device with you when you travel. The Security Device has been designed to be small, light and easily transportable. If you typically use our online services from more than one location, we suggest that you attach your Security Device to an item that you are unlikely to leave behind i.e. keys, mobile phone, briefcase, etc.
  • Can I keep more than one Security Device for same Internet Banking account if I am willing to pay for the additional security device(s)?
    • For your increased protection, only one Security Device can be activated to one User ID at any time. Every Security Device is unique and cannot be duplicated. Only the individual in possession of the device can access the account. This means that a user can only have one Security Device to access their account and only one Security Device can be linked to an Internet Banking account at all time. This will prevent fraudsters from obtaining additional Security Devices to access unauthorised accounts.
  • Are different colours available?
    • Black Devices are designated to Personal Internet Banking (PIB) customers and grey Devices are designated to Business Internet Banking (BIB) customers.