Internet Banking

DO

• Keep your Security Device in a safe and secure place, where it is unlikely to be lost or taken by others.
• Keep your Security Device dry and safe from large temperature fluctuations.
• Personalise your Security Device as you would a key, or other security object. Attaching stickers, key chains, and different coloured chords is fine, as long as the decoration does not give out information that would allow someone to specifically identify the Security Device with you (name, address, IC number, etc.)
• Call our Call Centre 24-hour Internet Banking hotline at 603-2050 7600 if the message, "BATT", appears on the LCD screen of your Security Device. This message means that the device's battery is running low, and that you will require a replacement device. Please note that it is not possible for you to replace the battery. Tampering with the internal parts of your Security Device will cause the device to malfunction

DO NOT

• Submerge your Security Device in water. The Security Device has been designed to be water- resistant, but not waterproof. Submerging your Security Device in water will cause it to malfunction.
• Expose your Security Device to extreme temperatures. Leaving your device in areas with abnormally high or low temperatures (car trunk, clothes dryer, sun, etc.) may damage the plastic shell and cause problems with the device itself.
• Drop your Security Device from large heights, step on it, or otherwise physically stress the Security Device. Your Security Device has been designed to tolerate the normal day-to-day stress levels associated with daily handling. The device will be damaged if exposed to abnormal conditions.
• Open your Security Device. Your Security Device has several tamper proof features. Opening the device, removing the battery or circuit board, etc. will cause the device to malfunction.