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Unlock the Power of Your New Security Device

We trust keys to keep our most treasured belongings safe; but should it fall into the wrong hands we are instantly unprotected. That’s why HSBC / HSBC Amanah would like to introduce the new Security Device. A key to your online banking that only unlocks in your hands.

Learn more now  

Update Your Details

HSBC / HSBC Amanah is introducing the new Security Device to ensure you have maximum security with your Business Internet Banking. We would be couriering your new Security Device to your company's mailing address. We kindly ask you to update your company's information to ensure you receive your new Security Device.


Update your details - HSBC Bank   Update your details - HSBC Amanah  

FAQ

Frequently Asked Questions on the New HSBC Security Device
update

If you are new to HSBC’s Personal Internet Banking customer and have received your new Security Device please log on to activate it. You will need it every time you log into your Internet Banking. To do so click on the below link for the step by step guide.

how to activate  

Please select a subcategory

What You Can Do

10 ways to help you stay safe online

Step 1 Install Rapport

Get an extra layer of protection when you bank online. HSBC recommends that you install Rapport software from Trusteer. It's free, easy to install and simple to use. It works with the security software you already have to make online banking safer.

Rapport adds extra protection:

  • The real thing. It tells you that you are using the bank's genuine website and not a fake website made by criminals. It can be very difficult to spot the difference between a real website and a fake without it.
  • Secure communications. It locks down the link between your computer and the bank.
  • Lock out viruses. Rapport blocks all known viruses that target online banking. It stops them stealing your bank details.

Once you install Rapport, you can use it with HSBC immediately. It also works with 70 other banks and companies.

Download raport software

Visit Trusteer* for more information


Step 2 Install anti-virus software

Anti-virus software protects you, your privacy and your money. Viruses are bad news. They steal personal information, take over your PC, pop up unwanted adverts and they can even use your computer to attack other people's computers.

You may also hear them called malware, trojans, spyware or adware. Anti-virus software protects you against all of them.

To work properly, anti-virus software has to download updates regularly over the internet. Out-of-date anti-virus software will have flaws.

It is a good idea that you install anti-virus software if you don't have any already. You can download Microsoft Security Essentials (free for personal use) or McAfee® VirusScan Plus† (with a free 12-month subscription).

†McAfee® software download is only available to PC users.


Step 3 Update your browser

Modern browser software adds protection against fake websites.

The program you use to look at websites is called a web browser. Modern browsers warn you if you visit fake websites and it is harder for viruses to infect them.

It makes sense to use a modern web browser.

If you have updated your computer regularly, it is likely that you are already running either Microsoft Internet Explorer 8 (on Windows PCs) or Safari 5 (on Macs).

It is a good idea that you install an up-to-date web browser. There are several to choose from and they are all free.


Step 4 Keep your software up-to-date

It is harder for viruses to infect updated software.

The criminals who create viruses take advantage of software bugs to infect computers. Software companies fix bugs with free downloadable updates. It is a good idea that you install updates for your software as soon as they become available.

Be wary of fake emails about bogus updates. Use the update software that comes with your computer - don't click on links in emails.

As well as your computer software, other programs need updating. This includes your web browser and the applications you use. Most modern software will check for updates automatically. You may want to install them as they become available. Secunia has a free online service that will check most common programs to see if there is an update available.

You can check if your Windows computer is up to date in the Security Center in Windows XP SP2 and Windows Vista and in the Action Center in Windows 7.


Step 5 Don't share private information online

Double-check privacy settings on social networking sites. What's your mother's maiden name? What's the name of the first school you went to? What was your favourite subject at school? What's your address? Birthday? Phone number?

All this information is useful to people who want to steal your identity or break into your Personal Internet Banking. You wouldn't give this information away to a stranger in the street but if you use social networking sites, such as Facebook, Twitter or MySpace, you could be oversharing personal data.

You may want to think carefully about the information you put into your profiles on sites like this. It is also a good idea that you check the privacy settings on each site that you use to make sure you only share personal information with people you trust.

Please also remember that you must take all reasonable precautions to keep your details safe and prevent any unauthorised use of any cards and security details. If any information forms part of your security details, you should therefore make sure that you do not disclose it to anyone else – see terms and conditions that apply to your account(s) for more detail.


Step 6 Look after your paper statements

Fraudsters use personal information from different sources to steal people's identities.

Viruses are one way to do it. But they also use paper documents of your accounts containing personal details, such as receipts and bank statements.

Fraudsters use many methods such as searching in dustbins to obtain these documents.

You should take simple precautions to keep your details safe and to dispose of these documents safely, such as shredding them before you bin them.

You may also want to switch to online statements.


Step 7 Understand how criminals use the internet

Criminals are in it for the money.

There are many ways for them to make money online:

  • Steal your passwords and bank details with viruses, fake emails and fake websites
  • Ask you to provide security details
  • Send spam with bogus offers and products
  • Take over your computer and use it to attack other people's computers
  • Use viruses to display unwanted adverts on your PC

We take your Personal Internet Banking security and privacy very seriously. Protecting yourself and your money takes a bit of know-how and the right software.


Step 8 Avoid online fraud and con tricks

If it's too good to be true, it probably is.

When it comes to protecting yourself and your money on the internet be wary of ridiculous deals.

Criminals may contact you by email, through websites you use, via SMS or even by phone. It pays to be on your guard as they can be quite convincing.

Here are some warning signs:

  • Big promises: 'You have won the lottery'
  • Big threats. 'Your account has been hacked'
  • A false sense of urgency. 'Act now or it'll be too late'
  • Unnecessary secrecy. 'Don't tell anyone'
  • There is no reason for them to contact you. Did you even buy a lottery ticket?
  • 'Business opportunities' that involve holding or receiving money for strangers

If an attachment looks suspicious, don't open it. Don't install software unless it comes from a website you trust (like this one). If it doesn't feel right, take your time.

If you suspect that there is a problem with your Personal Internet Banking, you can always talk to us first.


Step 9 Learn to spot fake emails and fake websites

Criminals use fake emails and fake websites.

They set them up to con people into giving away passwords and bank details. The technical word for this is 'phishing'.

For example, they might send you an email that looks like it comes from us and it might contain a link to a website that looks like this one. When you try to log on, they can steal your password. They could also ask you to make a phone call or reply by email.

They are good at making their emails and websites look realistic. But you can often spot the fake ones:

  • Dodgy looking email or web addresses
  • Poor design, typos or bad spelling
  • They ask you to do something unusual
  • A site doesn't display the padlock symbol in the address bar when you log in

If in doubt, check with us first. Avoid clicking on links in emails.

A starting point on protecting yourself online is to use the software we refer to from this site. Rapport software and up-to-date web browsers block fake websites.


Step 10 Protect your mobile phone

Your mobile phone may contain personal information. You may even use it for internet banking and online shopping.

For example, they might send you an email that looks like it comes from us and it might contain a link to a website that looks like this one. When you try to log on, they can steal your password. They could also ask you to make a phone call or reply by email.

You may want to think about:

  • Setting and using a security PIN code
  • Adjusting the phone settings so that it locks automatically if you don't use it for five or ten minutes
  • Not storing passwords or other sensitive information on your phone in a way that can be understood by someone else
  • Not storing your home phone number and address under ‘home’ in the contact list (you wouldn't want a thief to be able to know your address and be able to check if you're home)
  • Be wary of voicemail and text message scams

We're working to protect you online

Protection abroad

As a global bank operating in 87 countries we have global insight into online fraud. We see trends and threats early and we can react quickly to prevent problems. It also means we're on hand to support you wherever you go.

Security 24/7

We have around 100 million customers worldwide and operations around the globe. Our size, international pedigree and round-the-clock operations mean that we can tackle online fraud 24/7.

Online fraud guarantee

In the unlikely event that there are payments from your current or savings accounts that you didn't authorise, we'll reimburse you in full in most circumstances, please see your account terms and conditions for more details.

Get Safe Online

HSBC is a founder sponsor of Get Safe Online, a joint initiative between government, police law enforcement and business. It gives free advice in plain English about internet safety. Get Safe Online offers detailed answers about online security and useful information, including:* Beginner's guide, Knowledge base, Videos, Get Safe Online blog.

* These links may allow you to access other websites. Please read the linked websites' terms and conditions. HSBC Bank plc has no control over non-HSBC websites and is not liable for your use of them.

We're here to help

If you notice a problem with your HSBC account, get in touch with us immediately.
I got a suspicious email

Stop. Don't click on any links. Don't open any attachments. Just forward the email to phishing@hsbc.com - we'll investigate it.

I don't recognise a payment

Don't wait. Call us immediately on +603-8321 54000 (for Personal Banking) or +603-8321 5511 (for Commercial Banking). If you think someone's got hold of your HSBC online security details, we'll investigate and change your security number so you can relax.

My card is missing or stolen

If your card is lost, stolen or likely to be misused we provide 24-hour worldwide assistance. Contact us immediately on 1300 88 1388 After which, if you are a PIB customer, please visit the nearest HSBC branch to pick up a replacement Security Device. For more information on card protection online, see: Card Security.

Help keep your cards safe

Here are some easy and effective ways to protect your card and PIN from fraud.

Being vigilant

We need you to help us prevent card fraud

  • Shred all documents (receipts, letters etc) that contain your name, address or other account and personal information
  • When registering a memorable name, avoid using your mother's maiden name or children's names etc - use an alternative which cannot be easily guessed by fraudsters
  • Check your statements regularly for any transactions you do not recognise and report them to HSBC immediately
  • Do not respond to phishing emails - HSBC will never send you an email asking you to disclose personal information, bank details, passwords or PIN numbers
  • Do not share your personal information unless you are confident that you know who you are speaking to
  • Pay attention to card expiry dates. If your replacement card hasn't arrived, call HSBC to check the status of your new card

Using an ATM

Being vigilant will keep you protected from fraudsters

  • Always use your hand as a shield while entering your PIN to keep it a secret
  • Be aware of others around when using an ATM machine, particularly at night
  • Do not take advice from 'helpful' strangers that happen to be standing near an ATM, especially if your card has been unexpectedly retained
  • Avoid using an ATM if suspicious looking individuals are hanging around
  • If anything looks suspicious or unusual when you are at the ATM then do not use it. Instead either alert a member of staff if available or move a reasonable distance from the machine and call the police
  • On completing a transaction, discreetly put your money and card away before leaving the cash machine
  • Report incidents promptly. Perhaps store HSBC's phone number into your mobile
  • Contact HSBC immediately if your card is retained by an ATM for an unknown reason

Protecting your card and PIN

Keep your information safe

  • Do not let your card out of sight, especially when making purchases in restaurants and bars
  • Ensure that you're the only person who knows your PIN - never write it down or record it anywhere
  • Never disclose your PIN to anyone, not even a police officer or a bank employee (HSBC staff would never ask for your PIN)
  • Contact HSBC immediately if a courier says they have come to collect your card
  • Always use your hand as a shield whilst entering your PIN to keep it secret

Travelling abroad

Help us to keep our fraud detection systems updated

  • Inform us of your travel plans to enable us to keep our fraud detection systems updated
  • Ensure we have up to date contact details before travelling abroad, particularly your mobile phone number
  • Take a note of our lost and stolen number in case of an emergency ( 1300 88 1388 )
  • Keep yours cards with you at all times, or in a safe place

Lines are open 24 hours a day including Bank Holidays.

Forgotten your password?

If you've forgotten your password, you can reset this by clicking on the 'Forgotten your password' link in your Business Internet Banking log on page and follow the onscreen instructions. You will need to enter the Security Code from your Security Device and answer your security questions in order to do this

Forgotten your Security Device PIN?

If you've forgotten your Security Device PIN, you can reset this by clicking on the 'Forgotten your Security Device PIN?' link in your Business Internet Banking log on page and follow the onscreen instructions. You will need to answer your security questions in order to do this.

Lost your Security Device?

If you have lost your Security Device, please contact our call center:

to immediately report the loss of your Security Device where we would de-activate the lost device to prevent unauthorized use.

You will then need to fill up the Business Connect Amendment Request Form that can be downloaded from the respective public websites:

and send it to any of our HSBC / HSBC Amanah branches and we'll send a replacement device.

Security Device troubleshooting guide

If something isn't right, your HSBC Security Device will tell you. View the images below to read the key messages and discover what you need to do.

new pin

You will need to create a new Security Device PIN. Think of a PIN that is 6-digits long. You should avoid using sequential or repeated numbers such as 123456 or 111111. Enter this number into your new Security Device. Press the button.

Note: If you make a mistake entering your PIN, you can use the button to delete the last digit you have input.

PIN CONF

The PIN you are setting up needs to be confirmed. Please re-enter your chosen PIN to confirm.

LOCK PIN CONF

The PIN you are setting up needs to be confirmed. Please re-enter your chosen PIN to confirm.

NEW PIN NOT SAFE

The new PIN you have entered is weak and could be guessed. Please select another PIN. For example - you should avoid using sequential or repeated numbers such as 123456 or 111111.

fail pin

Your confirmation PIN did not match the first PIN entered. Press the button and repeat the steps to set up a PIN.

pin -----

The Security Device is waiting for you to enter your PIN. Enter your PIN. The number of dashes shown on the screen, is equal to the number of digits in your PIN.

hsbc

This is the welcome screen. You will see this once your PIN has been accepted. Press the button to generate your security code.

pin fail 1

The PIN entered is incorrect. Press the button lightly and quickly - do not hold it down. This will return you to the PIN entry screen. You will then be prompted to input your PIN again.

pin fail 2

The PIN entered is incorrect. Press the button lightly and quickly - do not hold it down. This will return you to the PIN entry screen.

You will then be prompted to input your PIN for the third time. To protect you from fraud, the Security Device will lock after three incorrect PIN entries.

pin fail 3

The entered PIN is incorrect for the third time. The Security Device is now locked and a 7-digit LOCK PIN will be displayed whenever you next on the device. The Security Device PIN will need to be reset. To do this, start to log-on to Business Internet Banking and enter your User ID. At the next screen, click the "Forgotten your Security Device PIN" link which you will find under the field 'Security Code'. Follow the on screen instructions.

LOCK PIN

After inputting an incorrect PIN for the third time, your Security Device will be locked and a 7-digit LOCK PIN code will be displayed whenever it is turned on indicating your Security Device is now locked. To continue using Business Internet Banking,you will need to unlock it. A PIN reset code needs to be generated to unlock the Security Device. To do this:

  • Logon to Business Internet Banking by entering your User ID at log on.
  • At the next screen click the 'Forgotten your Security Device PIN' link which you will find under the field 'Security Code'.
  • Follow the on screen instructions to generate the PIN reset code.

Once you have the PIN reset code, press the green button lightly and quickly - but do not hold it down. You will then be prompted to input the PIN reset code into the Security Device.

After entering the PIN reset code into the Security Device, you would then be prompted to set up a new PIN for your security device.

BUTTON

If one of the buttons on your Security Device has been held down for too long accidentally, to save battery power, your Security Device will automatically power off.


Just hold the button to turn the Security Device back on, enter your PIN and repeat what you were trying to do.

BATT 2

The battery power is running low. Don't worry - there is still approximately 2 months of power remaining. To order a replacement device, you will need to fill up the Business Connect Amendment Request Form that can be downloaded from the respective public websites:

and drop the form in any of our HSBC / HSBC Amanah branches

If you need further assistance, please contact our call center:

BATT 1

The battery power is running very low. There is only minimal power left. Please order a replacement as soon as possible. To order a replacement device, you will need to fill up the Business Connect Amendment Request Form that can be downloaded from the respective public websites:

and drop the form in any of our HSBC / HSBC Amanah branches

If you need further assistance, please contact our call center:

BATT 0

The battery power is extremely low. You should order a replacement Security Device as soon as possible. To order a replacement device, you will need to fill up the Business Connect Amendment Request Form that can be downloaded from the respective public websites:

and drop the form in any of our HSBC / HSBC Amanah branches

If you need further assistance, please contact our call center:

The New Security Device

What is Security Device?

Security Device is an electronic device to generate a special, one time security code, which is required to log on and transact on Business Internet Banking.

We have recently introduce a new Security Device with enhanced security protection.

What is the difference between the new and existing Security Device?

The new Security Device provides Business Internet Banking users an additional layer of security to protect against fraudulent transactions. The new security device:

  • Is PIN protected where a PIN will be required to unlock the device before each use
  • Provides enhanced security level for transactions which require stronger protection, where the new Security Device requires users to input customer specific information (e.g beneficiary account number) to generate a unique security code.

These transactions include:

  • 3rd party transfers
  • Making autoPay payments
  • Adding new payees for bill payment

What is Security Code?

The security code is a special, one-time password used to access full range of Business Internet Banking services. The 6-digit password appears on the LCD screen of the Security Device for your input into the verification screen of Business Internet Banking.

The new Security Device is used to generate 3 different types of security code. The three types of security codes are:

  • Security Code - which is required to log on to Internet Banking
  • Re-authentication Code - Which is required for low-risk transactions
  • Transaction Signing Code - Which is required for high-risk transactions

Please refer here for further information on how to generate the various security codes using the Security Device keypad.

What is Security Device serial number?

Security Device serial number is a unique number printed on the back of the Security Device that is linked to your Business Internet Banking profile. It is a 10-digit number identifying your individual Security Device.

As a result, you can only use this individual Security Device, to access your Business Internet Banking services. That means you cannot use others’ device to generate a Security Code for your Business Internet Banking service.

How reliable is the Security Device?

The Security Device has been selected by HSBC / HSBC Amanah as the technology that best meets our security standard. The Security Device itself generates the security codes. As there is no dependency on a third party for security code generation, our customers do not need to rely on another party's service standard to access Business Internet Banking. The generation of the security codes is not dependent on capacity issues, signal availability or the geographical location of our customers. It also does not require downloads, set-ups, system adjustments, etc.

New Security Device - Functionality

Why has HSBC / HSBC Amanah introduced the new Security Device?

HSBC / HSBC Amanah commits to protecting the security of our Business Internet Banking customers. As a leader in online banking security, we are delighted to introduce a new Security Device with enhanced security and service.

For the new Security Device, I noticed that there are different ways to generate different types of security code. How do I generate the different security codes and what are they for?

The new Security Device generates three types of security codes which supports different functions in Business Internet Banking. Please refer to details below:

Type of security code security code format How to generate? Example of Function
Security Code 123456 Customers press on the device to generate the Security Code Required to log on to Business Internet Banking
Transaction Signing Code 123 456 Customers input specific information into the device (e.g. beneficiary account number) and press to generate the Transaction Signing Code Verification for higher risk transaction such as payment to 3rd party beneficiaries
Re-authentication Code 123 456 Customer press the on the device to generate the Re-authentication Code Verification of lower risk transaction such as authorizing a pending instruction

When will the battery of the new Security Device expire?

The battery in the Security Device can last for three to five years, depending on the frequency of the usage.

The BATT message will be prompted when the battery of your Security Device is running low. Please request for a new Security Device by filling up the Business Connect Amendment Request Form which can be downloaded on the respective public websites at www.hsbc.com.my for HSBC customers and www.hsbcamanah.com.my for HSBC Amanah customers.

Why is there a square on the ‘1’ and ‘3’ on the new Security Device? Do they indicate any special meaning or function?

The squares are unique functions of the device which may be used by Business Internet Banking in other countries. For Malaysia, only the “3” has a particular function where it is used to generate the Re-authentication code. There is no particular meaning or function associated with “1” for Malaysia.

Upgrading your Security Device

Can I choose not to upgrade to the new Security Device

You are only able to use your existing device till 31 December 2013. Effective 1 January 2014, you will be required to log on to your Business Internet Banking with the new device. To avoid any disruption to your Business Internet Banking service, we encourage you to replace the device as soon as you receive notification from HSBC / HSBC Amanah.

How can I upgrade my Security Device if I have not received a notification from HSBC / HSBC Amanah?

As part of this upgrading exercise, we will be notifying customers progressively over the next few months to place their orders for the new Security Device via Business Internet Banking. You will be unable to upgrade to a new Security Device until you receive notification from HSBC / HSBC Amanah to place an order online.

Once I have ordered my new Security Device online, how long do I have to wait for it to be delivered?

The device would be couriered to your company’s mailing address and the expected delivery time is 10 working days from the receipt of your request for a new Security Device.

After I have requested for the new Security Device, what should I do with my existing Security Device?

Please continue to use your existing Security Device to log on to Business Internet Banking until you have received and activated your new Security Device. Please note that you would need your existing Security Device to activate your new Security Device.

After the new Security Device is activated, you may then discard your existing Security Device as it will no longer be valid for use.

Do I need to pay to upgrade to the new Security Device?

No, there is no fee involved.

How do I start using my new Security Device?

You will need to activate your new Security Device prior to use. For existing Business Internet Banking users, you can activate it immediately or within the grace period of 30 days from the date of order. Upon successful activation, you can start using your new Security Device to log on to Business Internet Banking and discard your existing Security Device.

How do I activate my new Security Device?

You can activate your new Security Device online where you would have to:

1. Log on to Business Internet Banking using your existing Security Device.

2. Click “Activate Now” and follow the on-screen instructions.

3. You will need both your new and existing Security Device on hand to activate the new Security Device.

If you have further queries, you may contact the respective call centers:

I also have a Security Device issued by other country (e.g. Hong Kong), will I receive another new device?

Yes, as the new Security Device which we have introduced is specific for Business Internet Banking in Malaysia only.

My business partner/friend has received a new Security Device from your Bank recently but I have not. Why is that?

We are upgrading to the new Security Device in batches and all Business Internet Banking users will eventually be able to request for the new Security Device via Business Internet Banking over the next few months.

New Security Device – Input of information into the device

How does inputting customer specific information into the Security Device increase the security level in Internet Banking?

The new device requires customer to input information specific to the transaction (e.g. beneficiary account number) into the device to generate a Transaction Signing Code. With this transaction signing function, the payment will only be made to the account specified by the customer.

When do I need to input customer specific information into the Security Device?

Customer specific information is needed to be inputted into the Security Device to verify your instruction. You need to input customer specific information into the Security Device when you are doing the following transactions:

  • Make 3rd party payments (i.e. MEPS, TT, Other HSBC / HSBC Amanah accounts)
  • Make ACH payments
  • Add new payees for bill payment
  • Making changes to the beneficiary account number of a pending instruction

You may also refer to the following table on how to input customer specific information into the Security Device for different scenarios.

Make payment to 3rd party beneficiaries / add payee for bill payment.

Type of beneficiary / merchant account number Input method Example Digits to be input into Security Device
Beneficiary / merchant account number with 8 or more digits Input last 8 digits 123-45678-901 45678901
Beneficiary / merchant account number that is less than 8 digits Add zero(s) at the beginning to make it an 8-digits number before input 123456 00123456
Beneficiary / merchant account number contains alpha numeric characters Input last 8 digits and ignore alpha characters. If digits is less than 8 digits, to add zero(s) at the beginning to make it an 8-digits number before input 123A4567BC89D 123A456B 23456789 00123456
Beneficiary / merchant account number which contains solely of alpha characters Input eight zero(s) AFG 00000000

Make ACH Payment

Type of ACH payment Input method Example Digits to be input into Security Device
ACH payment with one entry Input last 8 digits of the beneficiary account number Total entries: 1
Total amount: $10,000
Beneficiary account number: 123-45678-901
45678901
ACH payment with two or more entries Input first 8 digits of the combination of ‘Total entries’ and ‘Total amount’ (ignore decimal places). Total entries: 153
Total amount: $123,456.90
15312345
If digits is less than 8 digits, add zero(s) at the beginning to make it an 8-digits number before input Total entries: 8
Total amount: :$73,456.40
00873456

When do I need to input the Security Code / Re-authentication Code only without inputting customer specific information?

Security Code would be inputted during the initial log on into Business Internet Banking together with your Internet Banking password. Security Code would also be required for Security Device activation and Online Security Information reset.

As for Re-authentication Code, customer can perform single signing by inputting the Re-authentication Code when you are doing the following actions:

  • Authorizing a pending instruction
  • Create / Modify User Access Rights
  • Apply Cashier’s Order / Demand Draft

How would I know how to use the Security Device to generate the appropriate security codes required?

Simply follow the steps shown in Business Internet Banking where there would be instructions on which button to press on the Security Device’s keypad to generate the security code that is required.

Why customers are required to input the last 8 digits but not the first 8 digits of the Beneficiary Account No in order to get the security code? It is not user-friendly.

For a number of banks, the first few digits of the account number are the same. For security reasons, we require customers to input the last 8 digits of the beneficiary account number in order to get the security code.

What can I do if I input a wrong digit into the Security Device during the verification process?

If you input a wrong digit into the Security Device, simply press to delete each digit one by one.

What will happen if I hold for a while (i.e. more than 2 seconds) during the input of information into the Security Device?

If you hold for 2 seconds during the input of customer specific information into your Security Device, all of your input will be deleted.

I have pressed the or or button, but I still cannot see the Security Code. Why is that?

You should press and hold the or or button for 1 second for the device to generate the Security Code.

Exceptional Cases

The security code on the LCD display has disappeared after a while, what happened?

As a security measure, there is limited display time for each Security Code to display on the LCD screen. If the Security Code disappears, simply follow the instructions on the screen of Business Internet Banking to generate the Security Code with your Security Device again.

I have input the Security Code into Business Internet Banking, but it cannot be verified. What happened?

This may happen if you have entered an invalid Security Code into the screen. Please check the Security Code displayed on your Security Device and re-enter a valid Security Code to proceed with the verification. If the code still cannot be verified, please contact the respective call centers.

For the new Security Device, if I input incorrect information into the device, will this affect my instruction?

The Business Internet Banking will verify the Transaction Signing Code being inputted into the system. If information inputted in the device is incorrect, the Transaction Signing Code being generated by the device will be incorrect. In this regards, the system will prompt an error message to inform you the Transaction Signing Code is incorrect once you have inputted in the system and clicked at the “Transfer” button. Hence, you are required to follow the instruction (i.e. starting from Step 1 in Business Internet Banking) again and ensure you input correct information into the device to generate a valid Security Code.

How To Use Your Security Device

Useful step-by-step instructions to guide you when using your Security Device.

Rollover each step to view a demo.