HSBCnet's Virtual Assistant and Live Chat provide immediate online information and assistance to help you make the most of your HSBCnet experience.1
Live Sign enables you to digitally sign your documents in a simple, convenient and secure way.
Live Chat connects you directly to a live HSBCnet Support Agent, without you having to pick up the phone.2
Virtual Assistant is our always-on chatbot, which will answer any frequently asked HSBCnet-related questions. Questions have been grouped into categories to help you and you'll also get link to additional information, if needed.
How do I use them?
To open the Virtual Assistant, select the 'Need help?' link from the right hand side of any HSBCnet page. If you want to communicate with a real person, select the 'Start Live Chat' button that appears in the Virtual Assistant if an agent is available.
To learn more about Virtual Assistant and Live Chat, visit the HSBCnet Help Centre.
Download the App Now!
Scan the QR code to download HSBCnet Mobile app, or visit App Store, Google Play and search for HSBCnet Mobile to download.
1Virtual Assistant and Live Chat services may not currently be available in your preferred language. We're working on supporting additional languages in the near future. If you don't see the Virtual Assistant and/or Live Chat in HSBCnet, visit the HSBCnet Help Centre or contact your local HSBCnet Support Centre for assistance.
2Live Chat is available during local business hours, Monday - Friday (9am - 6pm), excluding public holidays. You may be asked to verify your user details for some queries when using the Live Chat service.