Register for mobile and online banking

Download the HSBC Malaysia Mobile Banking app (HSBC MY app) to register for mobile and online banking. During registration, you can now take a photo of your identify document (MyKad or passport) and a selfie to securely verify your identity.

Download the HSBC Malaysia app

Download the HSBC Malaysia app and follow our step-by-step instructions to register for mobile and online banking. Scan the QR code to download the app and get started.

Get the app of HSBC Malaysia

Things you should know

What you'll need for your registration

Your HSBC debit card/-i number, credit card/-i number or account number
Your identification document (MyKad or passport)

Register or set up a new device

You can now use your Photo ID and a selfie to complete mobile and online banking registration or set up a new device by following these steps:

Step 1

Download and open the HSBC Malaysia app. Select your preferred verification method and fill in the relevant details.

Step 2

Select which ID you'd like to use. Make sure the document is well-lit, readable, and fits within the frame. Take a photo of your identity document (MyKad or passport).

Step 3

Take a selfie by recording a video of your face. Follow the instructions to record a short video. Turn your head when asked and make sure your face is clearly visible in good lighting.

Step 4

Enter the SMS activation code sent to your registered mobile number and follow the instructions to complete your registration.

Step 5

Create and confirm your 6-digit PIN.

Step 6

You have successfully set up the HSBC Malaysia app. Once your registration and verification are successfully completed, you can log on the HSBC Malaysia app and access your digital banking services.

Important: There's a 12-hour cooling-off period after setting up your device before you can make any payments.

Frequently asked questions

For your security, you can only register the HSBC Malaysia app on one device at a time.

When you switch to a new device, it's important that you deregister the app on your old device before you register it on your new device. To deregister the app, please log on to the app and follow these steps:

Go to 'Profile' in the top right corner and select 'Security'.
Select 'Manage devices'.
Select 'Remove this device'.

Do not delete the app from your old device before you've completed the steps to deregister it.

If you’re unable to deregister your old device and need more help, please contact us.

There is a 12-hour cooling-off period each time you set up your Mobile Secure Key. You'll be able to access our full range of online and mobile banking services after that.

To make your mobile banking registration a smooth one, please make sure you have any one of these credentials ready:

Account number
Debit card number
Credit card number

Whichever option you use, the details will need to be entered together with your date of birth.

Follow the on-screen instructions. You'll be asked to take a photo of your identity document (MyKad or passport) and a selfie to verify your identify.

No, photo ID and selfie can only be used to register for online banking via the HSBC Malaysia Mobile Banking app. Once you've registered via photo ID and selfie, you'll be able to use online banking too.

If you fail your identity verification, you'll be prompted to try again.

Alternatively, you have the option to complete your registration using SMS OTP. You'll then need to call us to verify your registration with your registered mobile number.

You can now use Photo ID and selfie to reset your 6-digit PIN by following these steps:

Open the HSBC Malaysia app and select 'Log on with PIN'.
Choose 'Forgotten your mobile banking PIN'.
Enter the HSBC Online Banking password which you created during your registration – if you don't remember it, you can find out how to reset your password on our FAQs page.
Enter the activation code which we've sent to your registered mobile number via SMS.
Once you've used the activation code to verify your identity successfully, you can create a new 6-digit PIN to log on to the app going forward.

You can reset your 6-digit PIN by following these steps:

Open the HSBC Malaysia app and select 'Log on with PIN'.
Choose 'Forgot your mobile banking PIN'.
Accept the “terms and conditions
Follow the on-screen instructions and you’ll be required to take a photo of your identity document (MyKad or passport ) and a selfie so to verify your identify.
Select ‘Send activation code’ to receive a one-time activation code to confirm your identity.
Enter the activation code which we've sent to your registered mobile number via SMS.
Once you've used the activation code to verify your identity successfully, you can create a new 6-digit PIN to log on to the app going forward.

Register for mobile and online banking

Download the HSBC Malaysia app

Things you should know

Register or set up a new device

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Frequently asked questions

What should I do when I switch to a new mobile device?

What do I need to do before I can register for mobile banking?

Can I register via photo ID and selfie through HSBC Online Banking too?

What should I do if I have trouble verifying my identity through my identity document and selfie?

What should I do if I can't log on to the app because I've forgotten my 6-digit PIN?

You might also be interested in

Mobile banking

Mobile Secure Key (MSK)

Online banking

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