Before you start
You will need your HSBC/HSBC Amanah:
- Credit card number and PIN, or
- Debit card number and PIN, or
- Phone banking number and PIN
Credit Card activation & PIN set up
Debit Card activation & PIN set up
Phone banking PIN set up
How to register
You need to have a bank account with us to register. You can register for online banking using the HSBC Malaysia Mobile Banking app or through our website.
Effective 22 August 2023, customer verification is required for new HSBC online and mobile banking registration. This can be done via our contact centre or your nearest HSBC branch. There is also a 12-hour cooling-off period after you set up your Mobile Secure Key.
Option 1 : Register with the HSBC Malaysia Mobile Banking app
Follow these instructions to register with the app.
Step 1: Download HSBC Malaysia Mobile Banking App
Open the app and follow the on-screen instructions to register. You'll get an SMS when you're finished, and another SMS once you've set up your 6-digit PIN and Mobile Secure Key.
Option 2: Register via our website
Go to the online banking registration page and follow the instructions. You'll get an SMS from us once your registration is complete.
Call us or visit your nearest branch to complete your customer verification and online banking registration. You'll need to do this within 48 hours of completing your app registration.
Download the HSBC Malaysia Mobile Banking app.
Open the app and follow the on-screen instructions. Please select "yes" when you're asked if you have already registered for online banking. You'll get an SMS when you're finished, and another SMS once you've set up your 6-digit PIN and Mobile Secure Key.
If you need any help, see our step-by-step guide.
- There's a 12-hour cooling-off period after you successfully set up your Mobile Security Key (MSK).
- You can only make a transaction to a new third party that requires your MSK after the cooling-off period.
- You'll be able to access all online and mobile banking services after the cooling-off period.