Steps on how to register for HSBC online banking

Before you start

You will need your HSBC/HSBC Amanah:

Credit card number and PIN, or
Debit card number and PIN, or
Phone banking number and PIN

Call our 24-hour card activation hotline: +603 8321 8999.
Press "1" to activate credit card. Follow the simple instruction and activate the card.
Once you have completed the activation step, press "2" to create your credit card PIN.

Call our 24-hour card activation hotline: +603 8321 8999.
Press "2" for Debit Card PIN. Enter the 16 digits of the Debit Card/-i number.
A one-time 6-digit security code will be sent to your registered mobile number.
Enter the 6-digit security code to complete your PIN creation. Enter a new 6-digit PIN, re-enter PIN to confirm.

Call our telebanking service hotline at 1300 88 1388 or 1300 88 9393 (Premier account holders).
Follow the instructions on the menu.

For HSBC Deposit customers, you will be asked to provide the following details:
i. 16-digit Debit Card number or Identification Card number (IC)
ii. Debit Card PIN
For HSBC Credit Card customers, you will be asked to provide the following details for verification purpose:
i. Identification Card number (IC)

Note: If you have forgotten or misplaced your phone banking number, please call contact centre or visit your nearest branch for assistance.

How to register

You need to have a bank account with us to register. You can register for online banking using the HSBC Malaysia Mobile Banking app or through our website.

Effective 22 August 2023, customer verification is required for new HSBC online and mobile banking registration. This can be done via our contact centre or your nearest HSBC branch. There is also a 12-hour cooling-off period after you set up your Mobile Secure Key.

Option 1 : Register with the HSBC Malaysia Mobile Banking app

Follow these instructions to register with the app.

Step 1: Download HSBC Malaysia Mobile Banking App

Follow these instructions to register with the app.

This link will open in a new window

Step 2:

Open the app and follow the on-screen instructions to register. You'll get an SMS when you're finished, and another SMS once you've set up your 6-digit PIN and Mobile Secure Key.

Step 3:

Call us or visit your nearest branch to complete your customer verification and online banking registration. You'll need to do this within 48 hours of completing your app registration.

If you need any help, see our step-by-step guide.

Option 2: Register via our website

Step 1:

Go to the online banking registration page and follow the instructions. You'll get an SMS from us once your registration is complete.

Step 2:

Call us or visit your nearest branch to complete your customer verification and online banking registration. You'll need to do this within 48 hours of completing your app registration.

Step 3:

Download the HSBC Malaysia Mobile Banking app.

This link will open in a new window

Step 4:

Open the app and follow the on-screen instructions. Please select "yes" when you're asked if you have already registered for online banking. You'll get an SMS when you're finished, and another SMS once you've set up your 6-digit PIN and Mobile Secure Key.

If you need any help, see our step-by-step guide.

Notes:

There's a 12-hour cooling-off period after you successfully set up your Mobile Security Key (MSK).
You can only make a transaction to a new third party that requires your MSK after the cooling-off period.
You'll be able to access all online and mobile banking services after the cooling-off period.

Register for Online Banking

Before you start

Credit Card activation & PIN set up

Debit Card activation & PIN set up

Phone banking PIN set up

How to register

Option 1 : Register with the HSBC Malaysia Mobile Banking app

Option 2: Register via our website

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