What is Remote Engagement Service?

Remote Engagement Service is an alternate channel for our customers to interact with the Bank without the need to be physically present at the branches. The service is supported by Zoom, Live Connect, and Live Sign.

Zoom and Live Connect are video conferencing tools that enables our Relationship Managers to stay connected with our customers remotely.

Whereas, Live Sign is an electronic signature solution for signing documents electronically.

Zoom and Live Sign combination are offered to all our existing customers with deposits account and are available for all branches, covering Wealth products listed below.

  • Unit Trust
  • Structured Investments
  • Bonds
  • Dual Currency Investment 
  • Foreign Exchange
  • Insurance

Live Connect and Live Sign combination are offered to our existing retail Premier customers and are available at our five branches listed below, covering Unit Trust, Structured Investments and Personal Loan.

  • Bukit Bintang (BKB)
  • Damansara Heights (DSR)
  • Kuala Lumpur (KLH)
  • Petaling Jaya Newtown (PJA)
  • Subang Jaya (SBJ)

Benefits

  • Convenient
    Engage in a video call with HSBC Relationship Managers at the comfort of your home or office.
  • Quick
    Cut out travel time by executing transactions and applications straight from your mobile device.
  • Go Green
    Do away with physical papers and sign documents electronically.
  • Viewpoints
    Your HSBC Relationship Manager can bring in relevant specialists should you need expertise on certain products.

Frequently asked questions

How does Zoom Work?

Customers can connect via a secure video link that is provided by your Relationship Manager using desktop/laptop/tablet/mobile device. 

If you are using tablet/mobile device, you may download the Zoom Cloud Meetings app to connect.

How does Live Connect Work?

Customers with HSBC Live Connect app can connect via a secure video link that is provided by your Relationship Manager.

How does Live Sign Work?

Your Relationship Manager will send a digital document via Live Sign that requires customers to fill and sign electronically. You will receive a Live Sign link which will be sent to your registered email address with the Bank.

How do I initiate?

To initiate any of the Remote Engagement Service, contact your Relationship Manager. 

Remote Engagement Service Terms of Use

Please click here to download the Remote Engagement Service Terms of Use.

More ways to bank

Two people are using a tablet; image used for HSBC Malaysia Mobile Banking
 

Your on-the-go solution

A man is looking at his phone; image used for HSBC Malaysia online banking
 

Access your accounts anytime, from anywhere in the world

A woman is on the phone; image used for HSBC Malaysia telebanking
 

Convenience is just a call away