Benefits

At HSBC, we are dedicated to deliver better banking services to our valued customers. Our telebanking services, satisfies your banking needs as you enjoy convenience from the comfort of your home or even when you're abroad.

Some of the features you can now enjoy at your fingertips:

  • Check your account(s) balances and last transactions
  • Transfer funds between own local accounts*
    *Up to RM10,000 per day.
  • Make your credit card payments
  • Check your credit card reward points
  • Get Foreign Exchange rates
  • Reset your Telebanking Personal Identification Number (TPIN)
  • Reset Personal Internet Banking logon credentials
  • Request a Security device
  • Security device activation
  • Transfer Limit Maintenance
  • Cash Advance
  • Update Term Deposit Maturity Instruction

Get started

Step 1

All you need is your 6-digit TPIN; and 10-digit PBN or 16-digit HSBC credit card number.

If you have not setup your TPIN, please click the button below to learn more.

For HSBC Deposit customers, when you enrol for the Telebanking Service, the following would be provided to you at the branch:

  • 6-digit Telebanking Personal Identification Number (TPIN)
  • 10-digit Personal Banking Number (PBN)

            

For HSBC Credit Card customers, all you need is:

  • 6-digit TPIN
  • 16-digit Credit Card number

 

If you've misplaced or forgotten your TPIN or PBN, please call us at 1300 88 1388 (local) or 03 8321 5400 (overseas), or visit your nearest HSBC branch to obtain them.

Step 2

Dial the telebanking numbers you require. Visit our contact page to find relevant numbers.

Step 3

Make your selection by listening to the instructions.

Setup your Telebanking Personal Identification Number (TPIN)

You can setup your TPIN by contacting our Telebanking Service at 1300 88 1388 or 1300 88 9393 (Premier account holders).

 

For HSBC Deposit customers, when you contact us by phone, you will be asked to provide the following details:

  • 16-digit Debit Card number or Identification Card number (IC)
  • Debit Card PIN

 

For HSBC Credit Card customers, when you contact us by phone, you will be asked to provide the following details for verification purpose:

  • Identification Card number (IC)

 

Note: For Deposit customers who do not have Debit Card and Personal Internet Banking logon credentials, please visit your nearest branch to create TPIN.

More ways to bank

 

Access your accounts anytime, from anywhere in the world.

 

Your on-the-go solution.

 

Do your banking when you want, day or night.