Enjoy a fuss-free trip | Travel Care Insurance

Travel Care

Take us with you on your trips for 24/7 travel assistance and coverage.

Go on a totally fuss-free, carefree holiday with Travel Care

Not all who wander are lost, but your luggage certainly could go missing. That's just one of the unexpected events that could put a dampener on your travel plans - there might also be flight delays, accidents or lost passports to contend with.

Travel Care provides a comprehensive suite of coverage and Allianz's Authorised Representative's emergency hotline (+603-76283919 or +603-79653919) is available 24 hours a day to support you through any emergency you might face, so you and your loved ones can have a stress-free trip filled with beautiful memories.

Benefits

Overseas and domestic travel coverage

This includes coverage for luggage and travel delays, and for overseas travel, the coverage also includes loss or damage to your travel documents, personal luggage and valuables, and more
Accidental death and permanent disability coverage
Emergency medical evacuation and repatriation programme

Reimbursement of medical expenses

We'll reimburse the necessary and reasonable medical, surgical or hospital charges, and emergency dental treatment fees incurred as a result of accidental bodily injuries, illness or death during your trip
Option to purchase rider plans to extend your coverage when you participate in certain sports or events during your travels

What your coverage includes

For the Adult Annual Plan
Coverage item	Overseas	Domestic
Accidental death and permanent disablement due to accident	RM500,000	RM250,000
Medical expenses (up to)	Up to RM350,000	Up to RM25,000
Emergency medical evacuation and repatriation (up to)	Up to RM10,000,000	Up to RM10,000,000
Deposit or trip cancellation (up to)	Up to RM25,000	Up to RM1,000
Personal luggage or personal effects (up to)	Up to RM5,000	-
Travel documents (up to)	Up to RM5,000	-
Luggage delay (up to)	Up to RM800 (for a minimum 6-hour period)	Up to RM100 (for a minimum 6-hour period)
Travel delay	RM300 per 6 hours, up to RM2,000	RM 100 per 6 hours, up to RM1,500
Sports activity	Available as a rider	Available as a rider
High altitude mountaineering	Available as a rider	-

For the Adult Annual Plan
Coverage item	Accidental death and permanent disablement due to accident
Overseas	RM500,000
Domestic	RM250,000

Coverage item	Medical expenses (up to)
Overseas	Up to RM350,000
Domestic	Up to RM25,000

Coverage item	Emergency medical evacuation and repatriation (up to)
Overseas	Up to RM10,000,000
Domestic	Up to RM10,000,000

Coverage item	Deposit or trip cancellation (up to)
Overseas	Up to RM25,000
Domestic	Up to RM1,000

Coverage item	Personal luggage or personal effects (up to)
Overseas	Up to RM5,000
Domestic	-

Coverage item	Travel documents (up to)
Overseas	Up to RM5,000
Domestic	-

Coverage item	Luggage delay (up to)
Overseas	Up to RM800 (for a minimum 6-hour period)
Domestic	Up to RM100 (for a minimum 6-hour period)

Coverage item	Travel delay
Overseas	RM300 per 6 hours, up to RM2,000
Domestic	RM 100 per 6 hours, up to RM1,500

Coverage item	Sports activity
Overseas	Available as a rider
Domestic	Available as a rider

Coverage item	High altitude mountaineering
Overseas	Available as a rider
Domestic	-

Who is eligible for the Travel Care plan?

All Malaysian citizens, Malaysian Permanent Residents, valid work permit holders, valid student pass holders or individuals otherwise legally employed in Malaysia, and his/her spouse and child legally residing in Malaysia.

What options for Travel Care plans are available?

The following plans are available:

Adult Plan/Adult Annual Plan: if you're aged 18-70 years old
Child Plan/Child Annual Plan: if you're aged 30 days-17 years old
Senior Citizen Plan: if you're aged 71-80 years old
Family Plan: if the policyholder is aged 18-70 years old, the policyholder's 1 selected legal spouse is aged 18-70 years old and the policyholder's child/children is/are aged 30 days-24 years old

Note:

Under family plan, the payment per individual will be based on the limit under an adult plan and/or child plan, as the case may be subject to the maximum limit as stated in the Schedule of Benefits in the brochure and policy document.
Overseas (Asia/Worldwide)
1. Maximum period of coverage per journey/trip is 200 days for one way or return trip.
2. Maximum period of coverage per journey/trip is 90 days for annual policy.
3. Maximum period of coverage per journey/trip for High Altitude Mountaineering activities is 30 days.
4. Each trip must begin and end in Malaysia except for one way trip.
Domestic
1. Maximum period of coverage per journey/trip is 30 days for one way/return trip or annual policy.
2. Premium is subject to Service Tax.
Customer may opt for Automatic Renewal (for annual policy only). This policy is deemed to be automatically renewed and the applicable premium will be charged upon expiry unless otherwise instructed.

For other key terms and conditions, please refer to the Product Disclosure Sheet in the link below.

Apply online for Travel Care coverage

It's simple and seamless - get your quotation in a few easy steps.

Get my quote to Allianz Travel Care. This link will open in a new window

Things you should know

The information provided on this page is not a contract of insurance. The descriptions of cover are a brief summary for quick and easy reference. The precise terms and conditions that apply are in the policy document. Allianz Travel Care ("this Plan") is underwritten by Allianz General Insurance Company (Malaysia) Berhad (Company No. 200601015674 (735426-V)) ("Allianz General") and HSBC Bank Malaysia Berhad ("HSBC Malaysia") is the intermediary in distributing this Plan. This Plan is exclusively for HSBC Malaysia Credit and Debit Cardholders only. Please read and understand the Product Disclosure Sheet (PDS), Brochure and Policy Wording before signing up.

1. This Promotion is open to HSBC Malaysia Credit and Debit Principle and Supplementary Cardholders who purchase either a Smart Home Cover, Allianz Travel Care or Allianz Cancer Protect Insurance during the Promotion Period. Promotion Period: 19 May 2021 until 31 July 2021.

2. The following cardholders are excluded from the Promotion Mechanics:

i. Cardholder(s) of invalid or cancelled HSBC Credit and Debit Card(s)/-i and/or whose accounts are delinquent within HSBC's definition at any time during the Promotion Period;

ii. Cardholder(s) of company and/or corporate HSBC Credit and Debit Card(s)/-i;

(hereinafter collectively referred to as the "Eligible Cardholders").

Promotion Mechanics

3. Eligible Cardholders who fulfil the following criteria will stand to receive a RM20 Touch ‘n Go e-Wallet reload pin ("Gift") :

i. Purchase any or a combination of the following Allianz General Insurance Products via their respective online links provided below during the Promotion Period:

and

ii. Eligible Cardholder’s application and payment of insurance premium is approved by Allianz General.

4. The Gift is limited to a total of RM 2,000 only for this Promotion and the giveaway shall be on a first come first serve basis.

5. An Eligible Cardholder is entitled to receive only one (1) Gift for a particular Allianz General Insurance Product regardless of the number of Allianz General Insurance Products purchased by an Eligible Customer, for example if a customer purchase one (1) or multiple Smart Home Cover will get only one (1) Gift, if a customer purchase one (1) Smart Home Cover and one (1) Allianz Cancer Protect will get two (2) Gifts. For the avoidance of doubt, an Eligible Customer can get up to a maximum of 3 Gifts where the Gifts are for the different type of Allianz GI products purchased by the Eligible Customer.

6. The Gift(s) will be delivered to the Eligible Cardholder(s) in the form of a unique code via SMS to the mobile number registered with Allianz General as stated in the application form. Eligible Cardholders will receive the Gift(s) within 14 working days after the end of each month during the Promotion Period. Eligible Cardholders’ policy must be in force when the unique code is delivered to Eligible Cardholders’ mobile number registered with Allianz General.

7. This Gift giveaway is non-exchangeable for cash and non-transferable. The Gift(s) can be reloaded to Eligible Cardholders’ registered and valid Touch 'n Go e-Wallet via the Touch ‘n Go e-Wallet application.

8. HSBC does not in any way endorse, sanction, approve or support the use of the Gift or Touch ‘N Go Sdn Bhd or any brand or merchandise associated with it. Any query and/or dispute on the usage of the Gift must be directed to and resolved directly with Touch 'N Go Sdn Bhd.

9. All other terms and conditions of the Smart Home Cover, Allianz Cancer Protect and Allianz Travel Care Insurance shall apply.

10. This promotion is not applicable with any other promotions, vouchers, rebates or privileges applicable to the insurance product.

11. HSBC reserves the right at its absolute discretion to vary, delete or add to any of this Promotion’s Terms & Conditions with 3 calendar days prior notice.

12. This Promotion’s Terms and Conditions, as amended from time to time, shall prevail over any provisions or representations contained in any other promotional materials advertising this Promotion.

13. The Eligible Cardholder shall be personally responsible for all taxes, rates, government fees or any other charges that may be levied against them under applicable laws, if any, in relation to this Promotion.

14. HSBC’s decision on all matters relating to this Promotion including but not limited to the eligibility to participate, the selection of the applicants for this Promotion, and in case of any dispute, shall be final and binding on all Eligible Cardholders who participate in this Promotion and no correspondence will be entertained.

15. By participating in this Promotion, the Eligible Cardholder agrees to be bound by this Promotion's Terms and Conditions and the decisions of HSBC.

Travel Care

Go on a totally fuss-free, carefree holiday with Travel Care

Benefits

What your coverage includes

Who is eligible for the Travel Care plan?

What options for Travel Care plans are available?

Apply online for Travel Care coverage

Things you should know

Important Notes

Related products

HSBC UniversalLegacy plan

HSBC UniversalIncome plan

HSBC HealthPlus plan

Connect with us