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A woman is walking on the street with a luggage; image used on HSBC Malaysia travel care page.

Travel Care

Take us with you on your trips for 24/7 travel assistance and coverage.

Go on a totally fuss-free, carefree holiday with Travel Care

Not all who wander are lost, but your luggage certainly could go missing. That's just one of the unexpected events that could put a dampener on your travel plans - there might also be flight delays, accidents or lost passports to contend with.

Travel Care provides a comprehensive suite of coverage and Allianz's Authorised Representative's emergency hotline (+603-76283919 or +603-79653919) is available 24 hours a day to support you through any emergency you might face, so you and your loved ones can have a stress-free trip filled with beautiful memories.

Benefits

  • Overseas and domestic travel coverage
    This includes coverage for luggage and travel delays, and for overseas travel, the coverage also includes loss or damage to your travel documents, personal luggage and valuables, and more
  • Accidental death and permanent disability coverage
  • Emergency medical evacuation and repatriation programme
  • Reimbursement of medical expenses
    We'll reimburse the necessary and reasonable medical, surgical or hospital charges, and emergency dental treatment fees incurred as a result of accidental bodily injuries, illness or death during your trip
  • Option to purchase rider plans to extend your coverage when you participate in certain sports or events during your travels

What your coverage includes

For the Adult Annual Plan
Coverage item
Overseas
Domestic
Accidental death and permanent disablement due to accident
RM500,000
RM250,000
Medical expenses (up to)
Up to RM350,000
Up to RM25,000
Emergency medical evacuation and repatriation (up to)
Up to RM10,000,000
Up to RM10,000,000
Deposit or trip cancellation (up to)
Up to RM25,000
-
Personal luggage or personal effects (up to)
Up to RM5,000
-
Travel documents (up to)
Up to RM5,000
-
Luggage delay (up to)
Up to RM800 (for a minimum 6-hour period)
Up to RM100 (for a minimum 6-hour period)
Travel delay
RM300 per 6 hours, up to RM2,000
RM 100 per 6 hours, up to RM1,500
Sports activity
Available as a rider
Available as a rider
High altitude mountaineering
Available as a rider
-
For the Adult Annual Plan
Coverage item
Accidental death and permanent disablement due to accident
Overseas
RM500,000
Domestic
RM250,000
Coverage item
Medical expenses (up to)
Overseas
Up to RM350,000
Domestic
Up to RM25,000
Coverage item
Emergency medical evacuation and repatriation (up to)
Overseas
Up to RM10,000,000
Domestic
Up to RM10,000,000
Coverage item
Deposit or trip cancellation (up to)
Overseas
Up to RM25,000
Domestic
-
Coverage item
Personal luggage or personal effects (up to)
Overseas
Up to RM5,000
Domestic
-
Coverage item
Travel documents (up to)
Overseas
Up to RM5,000
Domestic
-
Coverage item
Luggage delay (up to)
Overseas
Up to RM800 (for a minimum 6-hour period)
Domestic
Up to RM100 (for a minimum 6-hour period)
Coverage item
Travel delay
Overseas
RM300 per 6 hours, up to RM2,000
Domestic
RM 100 per 6 hours, up to RM1,500
Coverage item
Sports activity
Overseas
Available as a rider
Domestic
Available as a rider
Coverage item
High altitude mountaineering
Overseas
Available as a rider
Domestic
-

Who is eligible for the Travel Care plan?

All Malaysian citizens, Malaysian Permanent Residents, valid work permit holders, valid student pass holders or individuals otherwise legally employed in Malaysia, and his/her spouse and child legally residing in Malaysia.

What options for Travel Care plans are available?

The following plans are available:

  1. Adult Plan/Adult Annual Plan: if you're aged 18-70 years old
  2. Child Plan/Child Annual Plan: if you're aged 30 days-17 years old
  3. Senior Citizen Plan: if you're aged 71-80 years old
  4. Family Plan: if the policyholder is aged 18-70 years old, the policyholder's 1 selected legal spouse is aged 18-70 years old and the policyholder's child/children is/are aged 30 days-24 years old

Note:

  1. Under family plan, the payment per individual will be based on the limit under an adult plan and/or child plan, as the case may be subject to the maximum limit as stated in the Schedule of Benefits in the brochure and policy document.
  2. Overseas (Asia/Worldwide)
    1. Maximum period of coverage per journey/trip is 200 days for one way or return trip.
    2. Maximum period of coverage per journey/trip is 90 days for annual policy.
    3. Maximum period of coverage per journey/trip for High Altitude Mountaineering activities is 30 days.
    4. Each trip must begin and end in Malaysia except for one way trip.
  3. Domestic
    1. Maximum period of coverage per journey/trip is 30 days for one way/return trip or annual policy.
    2. Premium is subject to Service Tax.
  4. Customer may opt for Automatic Renewal (for annual policy only). This policy is deemed to be automatically renewed and the applicable premium will be charged upon expiry unless otherwise instructed.

For other key terms and conditions, please refer to the Product Disclosure Sheet in the link below.

Apply online for Travel Care coverage

It's simple and seamless - get your quotation in a few easy steps.

Things you should know

The information provided on this page is not a contract of insurance. The descriptions of cover are a brief summary for quick and easy reference. The precise terms and conditions that apply are in the policy document. Allianz Travel Care ("this Plan") is underwritten by Allianz General Insurance Company (Malaysia) Berhad (Company No. 200601015674 (735426-V)) ("Allianz General") and HSBC Bank Malaysia Berhad ("HSBC Malaysia") is the intermediary in distributing this Plan. This Plan is exclusively for HSBC Malaysia Credit and Debit Cardholders only. Please read and understand the Product Disclosure Sheet (PDS), Brochure and Policy Wording before signing up.

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