Need help with online banking?

Whether you're new to online banking, or just need a reminder on how things work, our online banking tutorials will give you the helping hand you need.

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How to pay bill on Online Banking

It’s now easier to pay bill with the enhanced Online Banking.

If you are paying to a new biller for the first time, do prepare your Security Device to generate Security Code for payment authentication.

The new biller will then be saved automatically into your saved payee list – for simpler payment process the next time.

Watch this video to learn making new bill payment now!

How to transfer money via Instant Transfer on Online Banking

It’s now easier to receive and transfer money with the enhanced Online Banking.

If you are transferring to a new recipient for the first time, do prepare your Security Device to generate Security Code for transaction authentication.

Watch this video to learn transferring funds to a new recipient.

How to transfer money using DuitNow on Online Banking

With the enhanced Online Banking, it’s now easier to receive and transfer money using DuitNow.

To make payment, you only need to enter the recipient's registered DuitNow ID such as mobile number and NRIC.

Watch this video to learn performing DuitNow transfer now.

How to log on the fast and simple way

A faster and simpler way to log on with biometrics and 6-digit PIN, to the HSBC Malaysia Mobile Banking App.

You can now log on through Face ID or fingerprint authentication in mere seconds.

Watch this video to learn how to set up.

How to transfer money on the go

It’s now easier to transfer money to your saved payees with the HSBC Malaysia Mobile Banking App.

You may transfer money to a new payee through online banking only, in order to get the new payee saved into your payee list.

Watch this video to learn transferring funds in just a few simple steps.

How to transfer money using DuitNow

A new way of receiving and transferring money using DuitNow through the HSBC Malaysia Mobile Banking App.

It’s now easier to transfer fund by entering the recipient's registered DuitNow ID such as mobile number and NRIC. 

Watch this video to learn transferring funds in just a few simple steps.

How to register your DuitNow ID

Register to receive funds with DuitNow via the HSBC Malaysia Mobile banking app.

To receive payments via DuitNow, you must select your preferred account number to pair with your mobile number or NRIC/Passport Number.

Watch this video to learn how to register your DuitNow ID with us.

Related services

 

Safeguard your online banking with a touch of a button using our latest technology, your HSBC Security Device.

 

Stay safe while banking online by reading our smart tips and guideance on our tools and what you can do to protect yourself.

 

Save paper and save money on fees by enroling in eStatements which are viewable via online banking and password protected.