Top of main content

Frequently asked questions - bank statements

Email Statement

What are email statements?

Email statements are your banking statements in PDF form that are sent to the email address you've registered with HSBC/HSBC Amanah.


What is an eStatement?

An eStatement is an electronic version of your paper statement. It offers the same comprehensive information as the hard copy statement. A notification will be sent to your online banking mailbox when your eStatement is ready for viewing/to be downloaded.

Paper statement fee

What is the paper statement fee and how much is it?

On 1 January 2021, we will start charging RM1.50 for each HSBC Bank/HSBC Amanah banking account/-i paper statement. This will be directly debited from your account if you choose to continue receiving paper statements unless:

  • you are aged 60 and above (automatic exemption)
  • you have disabilities (exemption subject to your declaration)
  • you have difficulties accessing your banking statements online (exemption subject to your declaration)

Credit card paper statement fee

What is a credit card/i paper statement fee and how much is it?

A credit card/-i monthly paper statement fee of RM1.00 was introduced in 2017. Effective 1 January 2021, the credit card/-i monthly paper statement fee will be revised to RM1.50.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.