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Frequently asked questions

Email Statement

What are email statements?

Email statements are your banking statements in PDF form that are sent to the email address you've registered with HSBC/HSBC Amanah.

eStatement

What is an eStatement?

An eStatement is an electronic version of your paper statement. It offers the same comprehensive information as the hard copy statement. A notification will be sent to your online banking mailbox when your eStatement is ready for viewing/to be downloaded.

Paper statement fee

What is the paper statement fee and how much is it?

On 1 January 2021, we will start charging RM1.50 for each HSBC Bank/HSBC Amanah banking account/-i paper statement. This will be directly debited from your account if you choose to continue receiving paper statements unless:

  • you are aged 60 and above (automatic exemption)
  • you have disabilities (exemption subject to your declaration)
  • you have difficulties accessing your banking statements online (exemption subject to your declaration)

Credit card paper statement fee

What is a credit card/i paper statement fee and how much is it?

A credit card/-i monthly paper statement fee of RM1.00 was introduced in 2017. Effective 1 January 2021, the credit card/-i monthly paper statement fee will be revised to RM1.50.