Online Banking

HSBC Malaysia
Ways to bank
Online banking

Features

Online transfer

Now you don't have to go through the hassle of using cheques to make payments and perform transactions.
Bill payment

Settling bills is now made easier with HSBC's Bill Payment service via online banking and telebanking.
eStatement

Reduce your paper work, elimitate the need to file physical paper, and get access anytime, anywhere.
Telegraphic transfer

Enjoy 45% savings by paying RM25 per transaction.
Time deposits

Placement of new time deposit, check or update your personal information and accounts.
Foreign exchange

Perform foreign exchange enquiries and services.
Online certificate servicing

We have enhanced our online banking service so you can now view your family Takaful coverage online.
Global View & Global Transfers

Manage all your accounts in one place.
Electronic Share application

This simple and hassle-free service allows you to apply for new share issues through HSBC Online Banking.

Log on to online banking

Do your day to day banking online, 24 hours a day, 365 days a year.

Log on to online banking

Register for online banking

For online banking, free, secure and easy to use.

Online banking services

JomPAY

You can pay your bills through online banking from your Savings, Current or Credit Card accounts.

eStatements

Save paper and save money on fees by enroling in eStatements which are viewable via online banking and password protected.

FPX

FPX is a secure and reliable online payment gateway that enables you to pay for your online purchases hassle free and in real-time.

Online banking demos

Whether it's logging onto the system or paying a bill, learn how to navigate online banking using our tutorials.

Security Device

Safeguard your online banking with a touch of a button using our latest technology, your HSBC Security Device.

Online security

Stay safe while banking online by reading our smart tips and guideance on our tools and what you can do to protect yourself.

Logon options

Logon with passwords

Allows you to access selected online banking features and transact between your HSBC accounts without your HSBC Security Device.

Logon with Security Device

For a greater control over all your finances including performing inter-account transactions involving other banks and third parties.

Password and Security Device features
Features	Password	Security Device
Account summary	Yes	Yes
Net worth statement	Yes	Yes
Global View^*	Yes	Yes
Easi Grow/Advance Link Account-i	Yes	Yes
Time deposits	Yes	Yes
Time deposit-i	Yes	Yes
Pay bills	Yes	Yes
Own credit card/savings/current accounts	No	Yes
Other HSBC credit card/savings/current accounts	No	Yes
Interbank GIRO (IBG)	No	Yes
Demand draft	No	Yes
Cashier's order	No	Yes
Telegraphic transfer	No	Yes
Me 2 Me^*	Yes	Yes
Instant transfer	No	Yes
Update maturity instruction	Yes	Yes
Register SecurePay	Yes	Yes
Order cheque book	No	Yes
Update personal information	No	Yes
Update correspondence address	No	Yes
Electronic Share Application (ESA)	No	Yes
Request e-Statements for savings/current account/credit cards	Yes	Yes
Download e-Statements for savings/current account	Yes	Yes

Password and Security Device features
Features	Account summary
Password	Yes
Security Device	Yes

Features	Net worth statement
Password	Yes
Security Device	Yes

Features	Global View^*
Password	Yes
Security Device	Yes

Features	Easi Grow/Advance Link Account-i
Password	Yes
Security Device	Yes

Features	Time deposits
Password	Yes
Security Device	Yes

Features	Time deposit-i
Password	Yes
Security Device	Yes

Features	Pay bills
Password	Yes
Security Device	Yes

Features	Own credit card/savings/current accounts
Password	No
Security Device	Yes

Features	Other HSBC credit card/savings/current accounts
Password	No
Security Device	Yes

Features	Interbank GIRO (IBG)
Password	No
Security Device	Yes

Features	Demand draft
Password	No
Security Device	Yes

Features	Cashier's order
Password	No
Security Device	Yes

Features	Telegraphic transfer
Password	No
Security Device	Yes

Features	Me 2 Me^*
Password	Yes
Security Device	Yes

Features	Instant transfer
Password	No
Security Device	Yes

Features	Update maturity instruction
Password	Yes
Security Device	Yes

Features	Register SecurePay
Password	Yes
Security Device	Yes

Features	Order cheque book
Password	No
Security Device	Yes

Features	Update personal information
Password	No
Security Device	Yes

Features	Update correspondence address
Password	No
Security Device	Yes

Features	Electronic Share Application (ESA)
Password	No
Security Device	Yes

Features	Request e-Statements for savings/current account/credit cards
Password	Yes
Security Device	Yes

Features	Download e-Statements for savings/current account
Password	Yes
Security Device	Yes

^*Only for HSBC Premier or Advance customers

Things you should know

Online transfer

With the announcement by Bank Negara that effective 2 January 2015, each cheque issued will cost 50 sen¹, it is time to perform your transactions via HSBC online banking.

Interbank GIRO (IBG) - Pay your bills at 35 participating banks in a flash:

Online transfers within HSBC accounts are free
Only 10 sen per transfer for Interbank GIRO (IBG) transactions
Quickly transfer funds up to RM50,000 per day (new revised transaction limit)
Pay bills to selected merchants, access all your HSBC accounts, make Electronic Shares Applications and etc, at any time that is convenient to you
HSBC online banking is protected by our enhanced, security device which provides an extra layer of security to ensure that your banking information and transactions online are safe and secure
Third party transactions can now be done instantly. Only 50 sen per transfer for Instant Transfer transactions.

¹Effective 2 January 2015, banks will charge a cheque processing fee of 50 sen per transaction on the issuer of the cheque. This charge is in addition to the existing stamp duty of 15 sen per cheque leaf payable to the Inland Revenue Board.

Intrabank funds transfer
Items	Online and mobile banking	ATM	Over-the-counter
Fees and charges	No	No	No
Daily transaction limit	RM50,000 combined limit with interbank funds transfer	RM10,000 combined limit with Instant Transfer	No limit
Payment reference (i) Availability of payers’ names and payment references in beneficiaries’ bank statement (ii) Availability of beneficiaries’ names and payment references in payers’ bank statement	Yes	No	Yes
Operating hours	24 hours	24 hours	Banking hours 9.30am to 4.30pm

Intrabank funds transfer
Items	Fees and charges
Online and mobile banking	No
ATM	No
Over-the-counter	No

Items	Daily transaction limit
Online and mobile banking	RM50,000 combined limit with interbank funds transfer
ATM	RM10,000 combined limit with Instant Transfer
Over-the-counter	No limit

Items	Payment reference (i) Availability of payers’ names and payment references in beneficiaries’ bank statement (ii) Availability of beneficiaries’ names and payment references in payers’ bank statement
Online and mobile banking	Yes
ATM	No
Over-the-counter	Yes

Items	Operating hours
Online and mobile banking	24 hours
ATM	24 hours
Over-the-counter	Banking hours 9.30am to 4.30pm

Intrabank fund transfer timings
Crediting time	Funds received by beneficiaries
Business days (Monday to Friday)	Immediate
Non-business days (Saturday, Sunday and Federal Territory Public Holidays)	Immediate

Intrabank fund transfer timings
Crediting time	Business days (Monday to Friday)
Funds received by beneficiaries	Immediate

Crediting time	Non-business days (Saturday, Sunday and Federal Territory Public Holidays)
Funds received by beneficiaries	Immediate

Interbank GIRO (IBG) transfer fees
Items	Online and mobile banking	ATM	Over-the-counter
Fees and charges (per transaction)	RM0.10	RM0.10	RM2*
Daily transaction limit	RM50,000 combined limit with intrabank and interbank funds transfer	RM5,000	RM500,000
Future-dated payments	Yes	No	Yes
Operating hours	24 hours	24 hours	Banking hours 9:30am to 4:30pm

Interbank GIRO (IBG) transfer fees
Items	Fees and charges (per transaction)
Online and mobile banking	RM0.10
ATM	RM0.10
Over-the-counter	RM2*

Items	Daily transaction limit
Online and mobile banking	RM50,000 combined limit with intrabank and interbank funds transfer
ATM	RM5,000
Over-the-counter	RM500,000

Items	Future-dated payments
Online and mobile banking	Yes
ATM	No
Over-the-counter	Yes

Items	Operating hours
Online and mobile banking	24 hours
ATM	24 hours
Over-the-counter	Banking hours 9:30am to 4:30pm

Interbank GIRO (IGB) transfer timings
Crediting time	Funds received by beneficiaries	Refund for unsuccessful transactions
Business days (Monday to Friday) before 5:00am	Same business day by 11:00am	Same business day by 5:00pm
Business days (Monday to Friday) 5:01am to 8:00am	Same business day by 2:00pm	Same business day by 8:20pm
Business days (Monday to Friday) 8:01am to 11:00am	Same business day by 5:00pm	Same business day by 11:00pm
Business days (Monday to Friday) 11:01am to 2:00pm	Same business day by 8:20pm	Next business day by 11:00am
Business days (Monday to Friday) 2:01pm to 5:00pm	Same business day by 11:00pm	Next business day by 11:00am
Business days (Monday to Friday) After 5:00pm	Next business day by 11:00am	Next business day by 5:00pm
Non-business days (Saturday, Sunday and Federal Territory Public Holidays)	Next business day by 11:00am	Next business day by 5:00pm

Interbank GIRO (IGB) transfer timings
Crediting time	Business days (Monday to Friday) before 5:00am
Funds received by beneficiaries	Same business day by 11:00am
Refund for unsuccessful transactions	Same business day by 5:00pm

Crediting time	Business days (Monday to Friday) 5:01am to 8:00am
Funds received by beneficiaries	Same business day by 2:00pm
Refund for unsuccessful transactions	Same business day by 8:20pm

Crediting time	Business days (Monday to Friday) 8:01am to 11:00am
Funds received by beneficiaries	Same business day by 5:00pm
Refund for unsuccessful transactions	Same business day by 11:00pm

Crediting time	Business days (Monday to Friday) 11:01am to 2:00pm
Funds received by beneficiaries	Same business day by 8:20pm
Refund for unsuccessful transactions	Next business day by 11:00am

Crediting time	Business days (Monday to Friday) 2:01pm to 5:00pm
Funds received by beneficiaries	Same business day by 11:00pm
Refund for unsuccessful transactions	Next business day by 11:00am

Crediting time	Business days (Monday to Friday) After 5:00pm
Funds received by beneficiaries	Next business day by 11:00am
Refund for unsuccessful transactions	Next business day by 5:00pm

Crediting time	Non-business days (Saturday, Sunday and Federal Territory Public Holidays)
Funds received by beneficiaries	Next business day by 11:00am
Refund for unsuccessful transactions	Next business day by 5:00pm

Instant transfer

Instant transfer fees
Items	Online and mobile banking - transaction below or equal to RM5,000	Online and mobile banking transaction above RM5,000	ATM - transaction below or equal to RM5,000	ATM - transaction above RM5,000
Fees and charges (per transaction)	Waived	RM0.50*	Waived	RM0.50*
Daily transaction limit	RM50,000 combined limit with intrabank and interbank funds transfer	RM50,000 combined limit with intrabank and interbank funds transfer	RM10,000 combined limit with intrabank and interbank funds transfer	RM10,000 combined limit with intrabank and interbank funds transfer
Payment reference	Yes	Yes	No	No
Availability of payers' names and payment references in beneficiaries' bank statement	Yes	Yes	No	No
Availability of beneficiaries' names and payment references in payers' bank statement	Yes	Yes	No	No
Opening hours	24 hours	24 hours	24 hours	24 hours

Instant transfer fees
Items	Fees and charges (per transaction)
Online and mobile banking - transaction below or equal to RM5,000	Waived
Online and mobile banking transaction above RM5,000	RM0.50*
ATM - transaction below or equal to RM5,000	Waived
ATM - transaction above RM5,000	RM0.50*

Items	Daily transaction limit
Online and mobile banking - transaction below or equal to RM5,000	RM50,000 combined limit with intrabank and interbank funds transfer
Online and mobile banking transaction above RM5,000	RM50,000 combined limit with intrabank and interbank funds transfer
ATM - transaction below or equal to RM5,000	RM10,000 combined limit with intrabank and interbank funds transfer
ATM - transaction above RM5,000	RM10,000 combined limit with intrabank and interbank funds transfer

Items	Payment reference
Online and mobile banking - transaction below or equal to RM5,000	Yes
Online and mobile banking transaction above RM5,000	Yes
ATM - transaction below or equal to RM5,000	No
ATM - transaction above RM5,000	No

Items	Availability of payers' names and payment references in beneficiaries' bank statement
Online and mobile banking - transaction below or equal to RM5,000	Yes
Online and mobile banking transaction above RM5,000	Yes
ATM - transaction below or equal to RM5,000	No
ATM - transaction above RM5,000	No

Items	Availability of beneficiaries' names and payment references in payers' bank statement
Online and mobile banking - transaction below or equal to RM5,000	Yes
Online and mobile banking transaction above RM5,000	Yes
ATM - transaction below or equal to RM5,000	No
ATM - transaction above RM5,000	No

Items	Opening hours
Online and mobile banking - transaction below or equal to RM5,000	24 hours
Online and mobile banking transaction above RM5,000	24 hours
ATM - transaction below or equal to RM5,000	24 hours
ATM - transaction above RM5,000	24 hours

*For more details, please refer to the Tariff and Charges below

Tariff and Charges (PDF) Download

Instant transfer timings
Crediting time	Funds received by beneficiaries
Business days (Monday to Friday)	Immediate
Non-business days (Saturday, Sunday and Federal Territory Public Holidays)	Immediate

Instant transfer timings
Crediting time	Business days (Monday to Friday)
Funds received by beneficiaries	Immediate

Crediting time	Non-business days (Saturday, Sunday and Federal Territory Public Holidays)
Funds received by beneficiaries	Immediate

Bill payment

Our bill payment service is available to online banking customers who maintain a banking account with us as well as our credit cardholders who have registered for online banking. Processing takes up to 2 working days. View our list of e-billers:

Bill Payee List (PDF) Download

Online certificate servicing

With effect from 22 November 2010, you can now view information on your Family Takaful plan(s) including, LifeStyle Saver, LifeStyle Protector, LifeStyle Protector Plus, LifeSelect Regular, Regular Contribution Takaful Retirement Plan, LifeSelect Single, Single Contribution Takaful Retirement Plan, Takaful Structured Investment-linked Plans (NEAT II, Rising Phoenix, Flying Dragon).

The information available that can help you review your takaful coverage are:

Summary of your HSBC Amanah Takaful certificates (i.e. plan type, certificate number , commencement date and covered person name)
Plan information (i.e. expiry date, sum covered, correspondence address)
Payment information (e.g. payment method and banking account/credit card no., payment frequency, contribution (premium) amount, date of next payment due)
Plan coverage (e.g. basic cover, benefit amount)
Certificate value (where applicable – unit holding, fund price, fund balance)
Contribution allocation (e.g. fund name, % of contribution allocation)

Should you have further enquiries on your takaful certificate(s) displayed in your online banking webpage, please call our Takaful Helpdesk at 1-800-88-9659 (Mon – Fri 9:00am to 6:00pm).

For online banking access queries, please call our online banking helpdesk at 03-8321 5400 (HSBC Bank Malaysia Berhad) or 03-8321 5200 (HSBC Amanah Malaysia Berhad).

Note: The following Takaful information will not be displayed online until further notice:

Takaful Certificates for corporate clients (e.g. Keyman Protector/ Keyman Protector Plus);

Takaful cover provided under a master certificate held by the Bank (e.g. Takaful Mortgage Protector, HSBC Anytime Extra Protector);and

General Takaful certificates (e.g. Takaful PA Shield, Homeowner Takaful Scheme)

If you had participated in a Family Takaful plan but is unable to view online, please visit any of our HSBC Bank or HSBC Amanah branches to update your new National Registration Identification Card number and date of birth records with us in order for us to investigate and to provide you with the access to your Takaful information.