HSBC Online Banking | Features and Services

HSBC Malaysia
Ways to bank
Online banking

Banking at your convenience

Wherever you are in the world, HSBC Online Banking gives you the choice and control to securely manage all of your accounts, carry out your everyday transactions and more anytime.

New to online banking?

Already registered?

Log on now to online banking

Why online banking

Keep track of your finances

See a detailed view of your local and global account balance and transactions
Fund transfer made easier with move money

Move money easily between your accounts and to other local or global accounts. Whereas,

with instant transfer you can transfer funds between participating bank instantly
DuitNow

Send money instantly anywhere, anytime by entering your recepient's mobile number or NRIC

Pay your utilities

Make bill payments or JomPAY
Fast, Simple Log on

Log on with username and secondary password or security device
Switch to paperless

With e-statements, you can view or download them whenever you want

Highlights

Primary password is no longer required to log on to HSBC online banking. You can now input your username and existing secondary password in full or use your security device to log on.

Step 1

Enter your username

Step 2

Option 1: Log on with username and secondary password

Note: For secondary password;

You must input the 8 characters of your secondary password in FULL to continue.

Before: If your secondary password is "abcdefgh", previously you were prompted to key in randomised 3 characters of your secondary password. 1st box: a, 5th box: e, 6th box: f.

Now: Enter your secondary password "abcdefgh" in full.

Option 2: Log in using username and security device

Frequently Asked Questions (PDF) This link will open in a new window

Primary password is no longer required to log on to HSBC online banking. You can now input your username and existing secondary password in full or use your security device to log on.

Step 1

Enter your username

Step 2

Option 1: Log on with username and secondary password

Note: For secondary password;

You must input the 8 characters of your secondary password in FULL to continue.

Before: If your secondary password is "abcdefgh", previously you were prompted to key in randomised 3 characters of your secondary password. 1st box: a, 5th box: e, 6th box: f.

Now: Enter your secondary password "abcdefgh" in full.

Option 2: Log in using username and security device

Frequently Asked Questions (PDF) This link will open in a new window

Account new look; image used for HSBC Malaysia upgraded online banking page

Refreshed new look with more intuitive navigation and simpler access to key features through Quicklinks.

Streamlined and searchable transaction history allows you to seamlessly filter through your transactions.

Layout of new payments and transfers;image used for HSBC Malaysia upgraded online banking page.

Move money is the new term given to ‘Transfers and pay bills’ function in the enhanced online banking service.
Simplified user flow to complete your banking while remain just as secure

Logon options

Logon with passwords

Allows you to access selected online banking features and transact between your HSBC accounts without your HSBC Security Device.

Logon with Security Device

For a greater control over all your finances including performing inter-account transactions involving other banks and third parties.

Compare service features

Service features for Online Banking
Features	Password	Security Device
Account summary	Yes	Yes
Net worth statement	Yes	Yes
Global View¹	Yes	Yes
Easi Grow/Advance Link Account-i	Yes	Yes
Time deposits/-i	Yes	Yes
Pay bills	Yes	Yes
Own credit card/savings/current accounts	No	Yes
Other HSBC credit card/savings/current accounts	No	Yes
Interbank GIRO (IBG)	No	Yes
Cashier's order	No	Yes
Telegraphic transfer	No	Yes
Me 2 Me¹	Yes	Yes
Instant transfer	No	Yes
Update maturity instruction	Yes	Yes
Order cheque book	No	Yes
Update personal information	No	Yes
Update correspondence address	No	Yes
Request e-Statements for savings/current account/credit cards	Yes	Yes
Download e-Statements for savings/current account	Yes	Yes
DuitNow²	Yes	Yes
FPX³	Yes	Yes

Service features for Online Banking
Features	Account summary
Password	Yes
Security Device	Yes

Features	Net worth statement
Password	Yes
Security Device	Yes

Features	Global View¹
Password	Yes
Security Device	Yes

Features	Easi Grow/Advance Link Account-i
Password	Yes
Security Device	Yes

Features	Time deposits/-i
Password	Yes
Security Device	Yes

Features	Pay bills
Password	Yes
Security Device	Yes

Features	Own credit card/savings/current accounts
Password	No
Security Device	Yes

Features	Other HSBC credit card/savings/current accounts
Password	No
Security Device	Yes

Features	Interbank GIRO (IBG)
Password	No
Security Device	Yes

Features	Cashier's order
Password	No
Security Device	Yes

Features	Telegraphic transfer
Password	No
Security Device	Yes

Features	Me 2 Me¹
Password	Yes
Security Device	Yes

Features	Instant transfer
Password	No
Security Device	Yes

Features	Update maturity instruction
Password	Yes
Security Device	Yes

Features	Order cheque book
Password	No
Security Device	Yes

Features	Update personal information
Password	No
Security Device	Yes

Features	Update correspondence address
Password	No
Security Device	Yes

Features	Request e-Statements for savings/current account/credit cards
Password	Yes
Security Device	Yes

Features	Download e-Statements for savings/current account
Password	Yes
Security Device	Yes

Features	DuitNow²
Password	Yes
Security Device	Yes

Features	FPX³
Password	Yes
Security Device	Yes

Interbank GIRO (IBG) on business days (Mon-Fri)
Payment Initiated by Customers	*Funds Received by Beneficiaries	*Refund for Unsuccessful Transactions
Before 5.00am	Same business day by 11.00am	Same business day by 5.00pm
5.01am - 8.00am	Same business day by 2.00pm	Same business day by 8.20pm
8.01am - 11.00am	Same business day by 5.00pm	Same business day by 11.00pm
11.01am - 2.00pm	Same business day by 8.20pm	Next business day by 11.00am
2.01pm - 5.00pm	Same business day by 11.00pm	Next business day by 11.00am
After 5.00pm	Next business day by 11.00am	Next business day by 5.00pm

Interbank GIRO (IBG) on business days (Mon-Fri)
Payment Initiated by Customers	Before 5.00am
*Funds Received by Beneficiaries	Same business day by 11.00am
*Refund for Unsuccessful Transactions	Same business day by 5.00pm

Payment Initiated by Customers	5.01am - 8.00am
*Funds Received by Beneficiaries	Same business day by 2.00pm
*Refund for Unsuccessful Transactions	Same business day by 8.20pm

Payment Initiated by Customers	8.01am - 11.00am
*Funds Received by Beneficiaries	Same business day by 5.00pm
*Refund for Unsuccessful Transactions	Same business day by 11.00pm

Payment Initiated by Customers	11.01am - 2.00pm
*Funds Received by Beneficiaries	Same business day by 8.20pm
*Refund for Unsuccessful Transactions	Next business day by 11.00am

Payment Initiated by Customers	2.01pm - 5.00pm
*Funds Received by Beneficiaries	Same business day by 11.00pm
*Refund for Unsuccessful Transactions	Next business day by 11.00am

Payment Initiated by Customers	After 5.00pm
*Funds Received by Beneficiaries	Next business day by 11.00am
*Refund for Unsuccessful Transactions	Next business day by 5.00pm

Interbank GIRO (IBG) on non-business days (Saturday, Sunday and Federal Territory Public Holidays)
Payment Intiated by Customers	*Funds Received by Beneficiaries	*Refund for Unsuccessful Transactions
Anytime on non-business days	Next business day by 11.00am	Next business day by 5.00pm

Interbank GIRO (IBG) on non-business days (Saturday, Sunday and Federal Territory Public Holidays)
Payment Intiated by Customers	Anytime on non-business days
*Funds Received by Beneficiaries	Next business day by 11.00am
*Refund for Unsuccessful Transactions	Next business day by 5.00pm

*Under normal circumstances

Instant Transfer
Payment Initiated by Customers	Funds Received by Beneficiaries
Business Days (Mon-Fri)	Immediate
Non-Business Days (Saturday, Sunday and Federal Territory Public Holidays)	Immediate

Instant Transfer
Payment Initiated by Customers	Business Days (Mon-Fri)
Funds Received by Beneficiaries	Immediate

Payment Initiated by Customers	Non-Business Days (Saturday, Sunday and Federal Territory Public Holidays)
Funds Received by Beneficiaries	Immediate

Outward Telegraphic Transfer
Transaction	Cut-off time	Indicative timeframe for funds to reach beneficiary
Outward Telegraphic Transfer	Via E-Channel (HSBCnet and Personal Internet Banking): 3.30pm Over-the-counter: 2.30pm	If transfer is to a Beneficiary Bank that is part of the HSBC Group 2 banking days (transaction date + 1 banking day) from the date of application. If transfer is to a Beneficiary Bank that is not part of the HSBC Group 3 to 6 banking days from the date of application, depending on the following: Location of Beneficiary Bank (i.e. whether beneficiary bank is located at remote areas); and Whether it may involve multiple Correspondent Banks. The actual time taken for a beneficiary to receive the money will depend on, amongst others, the respective Correspondence Bank or Beneficiary Bank and the daily cut-off times as prescribed by HSBC Bank Malaysia Berhad (the Bank) from time to time.

Outward Telegraphic Transfer
Transaction	Outward Telegraphic Transfer
Cut-off time	Via E-Channel (HSBCnet and Personal Internet Banking): 3.30pm Over-the-counter: 2.30pm
Indicative timeframe for funds to reach beneficiary	If transfer is to a Beneficiary Bank that is part of the HSBC Group 2 banking days (transaction date + 1 banking day) from the date of application. If transfer is to a Beneficiary Bank that is not part of the HSBC Group 3 to 6 banking days from the date of application, depending on the following: Location of Beneficiary Bank (i.e. whether beneficiary bank is located at remote areas); and Whether it may involve multiple Correspondent Banks. The actual time taken for a beneficiary to receive the money will depend on, amongst others, the respective Correspondence Bank or Beneficiary Bank and the daily cut-off times as prescribed by HSBC Bank Malaysia Berhad (the Bank) from time to time.

Other Services
Services	Monday - Friday
Cashier's Order/Demand Draft	4.00pm
Previous Statement Request	3.30pm
Cheque Book Request	3.30pm

Other Services
Services	Cashier's Order/Demand Draft
Monday - Friday	4.00pm

Services	Previous Statement Request
Monday - Friday	3.30pm

Services	Cheque Book Request
Monday - Friday	3.30pm

Please note that any instruction/request submitted before the cut-off time as stated above will be processed on the same day. Any instruction/request received after the respective cut-off time will be processed on the same day or latest by the next banking day.

Service features for Online Banking
Features	Password	Security Device
Account summary	Yes	Yes
Net worth statement	Yes	Yes
Global View¹	Yes	Yes
Easi Grow/Advance Link Account-i	Yes	Yes
Time deposits/-i	Yes	Yes
Pay bills	Yes	Yes
Own credit card/savings/current accounts	No	Yes
Other HSBC credit card/savings/current accounts	No	Yes
Interbank GIRO (IBG)	No	Yes
Cashier's order	No	Yes
Telegraphic transfer	No	Yes
Me 2 Me¹	Yes	Yes
Instant transfer	No	Yes
Update maturity instruction	Yes	Yes
Order cheque book	No	Yes
Update personal information	No	Yes
Update correspondence address	No	Yes
Request e-Statements for savings/current account/credit cards	Yes	Yes
Download e-Statements for savings/current account	Yes	Yes
DuitNow²	Yes	Yes
FPX³	Yes	Yes

Service features for Online Banking
Features	Account summary
Password	Yes
Security Device	Yes

Features	Net worth statement
Password	Yes
Security Device	Yes

Features	Global View¹
Password	Yes
Security Device	Yes

Features	Easi Grow/Advance Link Account-i
Password	Yes
Security Device	Yes

Features	Time deposits/-i
Password	Yes
Security Device	Yes

Features	Pay bills
Password	Yes
Security Device	Yes

Features	Own credit card/savings/current accounts
Password	No
Security Device	Yes

Features	Other HSBC credit card/savings/current accounts
Password	No
Security Device	Yes

Features	Interbank GIRO (IBG)
Password	No
Security Device	Yes

Features	Cashier's order
Password	No
Security Device	Yes

Features	Telegraphic transfer
Password	No
Security Device	Yes

Features	Me 2 Me¹
Password	Yes
Security Device	Yes

Features	Instant transfer
Password	No
Security Device	Yes

Features	Update maturity instruction
Password	Yes
Security Device	Yes

Features	Order cheque book
Password	No
Security Device	Yes

Features	Update personal information
Password	No
Security Device	Yes

Features	Update correspondence address
Password	No
Security Device	Yes

Features	Request e-Statements for savings/current account/credit cards
Password	Yes
Security Device	Yes

Features	Download e-Statements for savings/current account
Password	Yes
Security Device	Yes

Features	DuitNow²
Password	Yes
Security Device	Yes

Features	FPX³
Password	Yes
Security Device	Yes

Interbank GIRO (IBG) on business days (Mon-Fri)
Payment Initiated by Customers	*Funds Received by Beneficiaries	*Refund for Unsuccessful Transactions
Before 5.00am	Same business day by 11.00am	Same business day by 5.00pm
5.01am - 8.00am	Same business day by 2.00pm	Same business day by 8.20pm
8.01am - 11.00am	Same business day by 5.00pm	Same business day by 11.00pm
11.01am - 2.00pm	Same business day by 8.20pm	Next business day by 11.00am
2.01pm - 5.00pm	Same business day by 11.00pm	Next business day by 11.00am
After 5.00pm	Next business day by 11.00am	Next business day by 5.00pm

Interbank GIRO (IBG) on business days (Mon-Fri)
Payment Initiated by Customers	Before 5.00am
*Funds Received by Beneficiaries	Same business day by 11.00am
*Refund for Unsuccessful Transactions	Same business day by 5.00pm

Payment Initiated by Customers	5.01am - 8.00am
*Funds Received by Beneficiaries	Same business day by 2.00pm
*Refund for Unsuccessful Transactions	Same business day by 8.20pm

Payment Initiated by Customers	8.01am - 11.00am
*Funds Received by Beneficiaries	Same business day by 5.00pm
*Refund for Unsuccessful Transactions	Same business day by 11.00pm

Payment Initiated by Customers	11.01am - 2.00pm
*Funds Received by Beneficiaries	Same business day by 8.20pm
*Refund for Unsuccessful Transactions	Next business day by 11.00am

Payment Initiated by Customers	2.01pm - 5.00pm
*Funds Received by Beneficiaries	Same business day by 11.00pm
*Refund for Unsuccessful Transactions	Next business day by 11.00am

Payment Initiated by Customers	After 5.00pm
*Funds Received by Beneficiaries	Next business day by 11.00am
*Refund for Unsuccessful Transactions	Next business day by 5.00pm

Interbank GIRO (IBG) on non-business days (Saturday, Sunday and Federal Territory Public Holidays)
Payment Intiated by Customers	*Funds Received by Beneficiaries	*Refund for Unsuccessful Transactions
Anytime on non-business days	Next business day by 11.00am	Next business day by 5.00pm

Interbank GIRO (IBG) on non-business days (Saturday, Sunday and Federal Territory Public Holidays)
Payment Intiated by Customers	Anytime on non-business days
*Funds Received by Beneficiaries	Next business day by 11.00am
*Refund for Unsuccessful Transactions	Next business day by 5.00pm

*Under normal circumstances

Instant Transfer
Payment Initiated by Customers	Funds Received by Beneficiaries
Business Days (Mon-Fri)	Immediate
Non-Business Days (Saturday, Sunday and Federal Territory Public Holidays)	Immediate

Instant Transfer
Payment Initiated by Customers	Business Days (Mon-Fri)
Funds Received by Beneficiaries	Immediate

Payment Initiated by Customers	Non-Business Days (Saturday, Sunday and Federal Territory Public Holidays)
Funds Received by Beneficiaries	Immediate

Outward Telegraphic Transfer
Transaction	Cut-off time	Indicative timeframe for funds to reach beneficiary
Outward Telegraphic Transfer	Via E-Channel (HSBCnet and Personal Internet Banking): 3.30pm Over-the-counter: 2.30pm	If transfer is to a Beneficiary Bank that is part of the HSBC Group 2 banking days (transaction date + 1 banking day) from the date of application. If transfer is to a Beneficiary Bank that is not part of the HSBC Group 3 to 6 banking days from the date of application, depending on the following: Location of Beneficiary Bank (i.e. whether beneficiary bank is located at remote areas); and Whether it may involve multiple Correspondent Banks. The actual time taken for a beneficiary to receive the money will depend on, amongst others, the respective Correspondence Bank or Beneficiary Bank and the daily cut-off times as prescribed by HSBC Bank Malaysia Berhad (the Bank) from time to time.

Outward Telegraphic Transfer
Transaction	Outward Telegraphic Transfer
Cut-off time	Via E-Channel (HSBCnet and Personal Internet Banking): 3.30pm Over-the-counter: 2.30pm
Indicative timeframe for funds to reach beneficiary	If transfer is to a Beneficiary Bank that is part of the HSBC Group 2 banking days (transaction date + 1 banking day) from the date of application. If transfer is to a Beneficiary Bank that is not part of the HSBC Group 3 to 6 banking days from the date of application, depending on the following: Location of Beneficiary Bank (i.e. whether beneficiary bank is located at remote areas); and Whether it may involve multiple Correspondent Banks. The actual time taken for a beneficiary to receive the money will depend on, amongst others, the respective Correspondence Bank or Beneficiary Bank and the daily cut-off times as prescribed by HSBC Bank Malaysia Berhad (the Bank) from time to time.

Other Services
Services	Monday - Friday
Cashier's Order/Demand Draft	4.00pm
Previous Statement Request	3.30pm
Cheque Book Request	3.30pm

Other Services
Services	Cashier's Order/Demand Draft
Monday - Friday	4.00pm

Services	Previous Statement Request
Monday - Friday	3.30pm

Services	Cheque Book Request
Monday - Friday	3.30pm

¹Only for HSBC Premier or Advance customers.

²Security Device is required if transaction is above RM 250 per transaction or if customer exceeds RM 3,000 low value payment daily cumulative limit.

³Security Device is required for each FPX transaction above RM 10,000.

Frequently Asked Questions

Frequently asked questions regarding our Online Banking are available in the PDF below.

Online Banking FAQs (PDF, 820KB) Download

Easier, simpler, faster. Your Online Banking experience is about to get a whole lot better with the following features:

Brand new, simplified and modern design
A streamlined interface based on your banking needs
Move your money quicker, easier
Save payees with ease
Accessible pages for the visually impaired

At HSBC, we are continuously evolving and adopting our services to meet your banking needs. That’s why we are currently making enhancements to your Online Banking (previously known as Personal Internet Banking) experience.

You can access the Online Banking service through our HSBC Malaysia public website, the same way you access the previous Online Banking (www.hsbc.com.my for Conventional and https://www.hsbcamanah.com.my/).

Continue to use your existing log on details and follow the on screen instructions.

HSBC’s Online Banking service is cross-browser compatibility and mobile responsive. For the best experience, we recommend:

Firefox version 30 and above
Google Chrome version 40 and above
Internet Explorer version 10 and above
Safari version 8 and above.

On the improved Online Banking, customers will be able to use the following features:

See a new and refreshed homepage design
Easily access commonly used banking services with Quick links and top menu bar
See the last log on date and time on the homepage
Display of your accounts summary page
Check account details – account balance, available balance, last three transactions
Check transaction history – date, amount and description of transactions
Seek help and support at the bottom of any pages
New Move Money experience
Money transfer to own accounts with local and foreign currency
Money transfer to other HSBC/ non HSBC accounts
Pay others with DuitNow
Bill Payment to Companies
Payment with JomPAY