Features
- Online transferNow you don't have to go through the hassle of using cheques to make payments and perform transactions.
- Bill paymentSettling bills is now made easier with HSBC's Bill Payment service via online banking and telebanking.
- eStatementReduce your paper work, elimitate the need to file physical paper, and get access anytime, anywhere.
- Telegraphic transferEnjoy 45% savings by paying RM25 per transaction.
- Time depositsPlacement of new time deposit, check or update your personal information and accounts.
- Foreign exchangePerform foreign exchange enquiries and services.
- Online certificate servicingWe have enhanced our online banking service so you can now view your family Takaful coverage online.
- Global View & Global TransfersManage all your accounts in one place.
- Electronic Share applicationThis simple and hassle-free service allows you to apply for new share issues through HSBC Online Banking.
Log on to online banking
Do your day to day banking online, 24 hours a day, 365 days a year.
Register for online banking
For online banking, free, secure and easy to use.
Online banking services
JomPAY
You can pay your bills through online banking from your Savings, Current or Credit Card accounts.
eStatements
Save paper and save money on fees by enroling in eStatements which are viewable via online banking and password protected.
FPX
FPX is a secure and reliable online payment gateway that enables you to pay for your online purchases hassle free and in real-time.
Online banking demos
Whether it's logging onto the system or paying a bill, learn how to navigate online banking using our tutorials.
Security Device
Safeguard your online banking with a touch of a button using our latest technology, your HSBC Security Device.
Online security
Stay safe while banking online by reading our smart tips and guideance on our tools and what you can do to protect yourself.
Logon options
Logon with passwords
Allows you to access selected online banking features and transact between your HSBC accounts without your HSBC Security Device.
Logon with Security Device
For a greater control over all your finances including performing inter-account transactions involving other banks and third parties.
| Features | Password | Security Device |
|---|---|---|
| Account summary | Yes | Yes |
| Net worth statement | Yes | Yes |
| Global View* | Yes | Yes |
| Easi Grow/Advance Link Account-i | Yes | Yes |
| Time deposits | Yes | Yes |
| Time deposit-i | Yes | Yes |
| Pay bills | Yes | Yes |
| Own credit card/savings/current accounts | No | Yes |
| Other HSBC credit card/savings/current accounts | No | Yes |
| Interbank GIRO (IBG) | No | Yes |
| Demand draft | No | Yes |
| Cashier's order | No | Yes |
| Telegraphic transfer | No | Yes |
| Me 2 Me* | Yes | Yes |
| Instant transfer | No | Yes |
| Update maturity instruction | Yes | Yes |
| Register SecurePay | Yes | Yes |
| Order cheque book | No | Yes |
| Update personal information | No | Yes |
| Update correspondence address | No | Yes |
| Electronic Share Application (ESA) | No | Yes |
| Request e-Statements for savings/current account/credit cards | Yes | Yes |
| Download e-Statements for savings/current account | Yes | Yes |
| Features | Account summary |
|---|---|
| Password | Yes |
| Security Device | Yes |
| Features | Net worth statement |
| Password | Yes |
| Security Device | Yes |
| Features | Global View* |
| Password | Yes |
| Security Device | Yes |
| Features | Easi Grow/Advance Link Account-i |
| Password | Yes |
| Security Device | Yes |
| Features | Time deposits |
| Password | Yes |
| Security Device | Yes |
| Features | Time deposit-i |
| Password | Yes |
| Security Device | Yes |
| Features | Pay bills |
| Password | Yes |
| Security Device | Yes |
| Features | Own credit card/savings/current accounts |
| Password | No |
| Security Device | Yes |
| Features | Other HSBC credit card/savings/current accounts |
| Password | No |
| Security Device | Yes |
| Features | Interbank GIRO (IBG) |
| Password | No |
| Security Device | Yes |
| Features | Demand draft |
| Password | No |
| Security Device | Yes |
| Features | Cashier's order |
| Password | No |
| Security Device | Yes |
| Features | Telegraphic transfer |
| Password | No |
| Security Device | Yes |
| Features | Me 2 Me* |
| Password | Yes |
| Security Device | Yes |
| Features | Instant transfer |
| Password | No |
| Security Device | Yes |
| Features | Update maturity instruction |
| Password | Yes |
| Security Device | Yes |
| Features | Register SecurePay |
| Password | Yes |
| Security Device | Yes |
| Features | Order cheque book |
| Password | No |
| Security Device | Yes |
| Features | Update personal information |
| Password | No |
| Security Device | Yes |
| Features | Update correspondence address |
| Password | No |
| Security Device | Yes |
| Features | Electronic Share Application (ESA) |
| Password | No |
| Security Device | Yes |
| Features | Request e-Statements for savings/current account/credit cards |
| Password | Yes |
| Security Device | Yes |
| Features | Download e-Statements for savings/current account |
| Password | Yes |
| Security Device | Yes |
*Only for HSBC Premier or Advance customers
Things you should know
Online transfer
With the announcement by Bank Negara that effective 2 January 2015, each cheque issued will cost 50 sen1, it is time to perform your transactions via HSBC online banking.
Interbank GIRO (IBG) - Pay your bills at 35 participating banks in a flash:
- Online transfers within HSBC accounts are free
- Only 10 sen per transfer for Interbank GIRO (IBG) transactions
- Quickly transfer funds up to RM50,000 per day (new revised transaction limit)
- Pay bills to selected merchants, access all your HSBC accounts, make Electronic Shares Applications and etc, at any time that is convenient to you
- HSBC online banking is protected by our enhanced, security device which provides an extra layer of security to ensure that your banking information and transactions online are safe and secure
- Third party transactions can now be done instantly. Only 50 sen per transfer for Instant Transfer transactions.
1Effective 2 January 2015, banks will charge a cheque processing fee of 50 sen per transaction on the issuer of the cheque. This charge is in addition to the existing stamp duty of 15 sen per cheque leaf payable to the Inland Revenue Board.
| Items | Online and mobile banking |
ATM |
Over-the-counter |
|---|---|---|---|
| Fees and charges | No | No | No |
Daily transaction limit |
RM50,000 combined limit with interbank funds transfer |
RM10,000 combined limit with Instant Transfer |
No limit |
Payment reference (i) Availability of payers’ names and payment references in beneficiaries’ bank statement (ii) Availability of beneficiaries’ names and payment references in payers’ bank statement |
Yes |
No |
Yes |
Operating hours |
24 hours |
24 hours |
Banking hours 9.30am to 4.30pm |
| Items | Fees and charges |
|---|---|
Online and mobile banking |
No |
ATM |
No |
Over-the-counter |
No |
| Items |
Daily transaction limit |
Online and mobile banking |
RM50,000 combined limit with interbank funds transfer |
ATM |
RM10,000 combined limit with Instant Transfer |
Over-the-counter |
No limit |
| Items |
Payment reference (i) Availability of payers’ names and payment references in beneficiaries’ bank statement (ii) Availability of beneficiaries’ names and payment references in payers’ bank statement |
Online and mobile banking |
Yes |
ATM |
No |
Over-the-counter |
Yes |
| Items |
Operating hours |
Online and mobile banking |
24 hours |
ATM |
24 hours |
Over-the-counter |
Banking hours 9.30am to 4.30pm |
| Crediting time | Funds received by beneficiaries |
|---|---|
| Business days (Monday to Friday) | Immediate |
| Non-business days (Saturday, Sunday and Federal Territory Public Holidays) |
Immediate |
| Crediting time | Business days (Monday to Friday) |
|---|---|
| Funds received by beneficiaries | Immediate |
| Crediting time |
Non-business days (Saturday, Sunday and Federal Territory Public Holidays) |
| Funds received by beneficiaries | Immediate |
| Items | Online and mobile banking | ATM | Over-the-counter |
|---|---|---|---|
| Fees and charges (per transaction) | RM0.10 | RM0.10 | RM2* |
| Daily transaction limit | RM50,000 combined limit with intrabank and interbank funds transfer | RM5,000 |
RM500,000 |
| Future-dated payments | Yes | No | Yes |
| Operating hours | 24 hours | 24 hours | Banking hours 9:30am to 4:30pm |
| Items | Fees and charges (per transaction) |
|---|---|
| Online and mobile banking | RM0.10 |
| ATM | RM0.10 |
| Over-the-counter | RM2* |
| Items | Daily transaction limit |
| Online and mobile banking | RM50,000 combined limit with intrabank and interbank funds transfer |
| ATM |
RM5,000 |
| Over-the-counter | RM500,000 |
| Items | Future-dated payments |
| Online and mobile banking | Yes |
| ATM | No |
| Over-the-counter | Yes |
| Items | Operating hours |
| Online and mobile banking | 24 hours |
| ATM | 24 hours |
| Over-the-counter | Banking hours 9:30am to 4:30pm |
| Crediting time | Funds received by beneficiaries | Refund for unsuccessful transactions |
|---|---|---|
| Business days (Monday to Friday) before 5:00am | Same business day by 11:00am | Same business day by 5:00pm |
| Business days (Monday to Friday) 5:01am to 8:00am |
Same business day by 2:00pm |
Same business day by 8:20pm |
| Business days (Monday to Friday) 8:01am to 11:00am |
Same business day by 5:00pm |
Same business day by 11:00pm |
| Business days (Monday to Friday) 11:01am to 2:00pm |
Same business day by 8:20pm |
Next business day by 11:00am |
| Business days (Monday to Friday) 2:01pm to 5:00pm |
Same business day by 11:00pm |
Next business day by 11:00am |
| Business days (Monday to Friday) After 5:00pm |
Next business day by 11:00am | Next business day by 5:00pm |
| Non-business days (Saturday, Sunday and Federal Territory Public Holidays) |
Next business day by 11:00am |
Next business day by 5:00pm |
| Crediting time | Business days (Monday to Friday) before 5:00am |
|---|---|
| Funds received by beneficiaries | Same business day by 11:00am |
| Refund for unsuccessful transactions |
Same business day by 5:00pm |
| Crediting time |
Business days (Monday to Friday) 5:01am to 8:00am |
| Funds received by beneficiaries |
Same business day by 2:00pm |
| Refund for unsuccessful transactions |
Same business day by 8:20pm |
| Crediting time |
Business days (Monday to Friday) 8:01am to 11:00am |
| Funds received by beneficiaries |
Same business day by 5:00pm |
| Refund for unsuccessful transactions |
Same business day by 11:00pm |
| Crediting time |
Business days (Monday to Friday) 11:01am to 2:00pm |
| Funds received by beneficiaries |
Same business day by 8:20pm |
| Refund for unsuccessful transactions |
Next business day by 11:00am |
| Crediting time |
Business days (Monday to Friday) 2:01pm to 5:00pm |
| Funds received by beneficiaries |
Same business day by 11:00pm |
| Refund for unsuccessful transactions |
Next business day by 11:00am |
| Crediting time |
Business days (Monday to Friday) After 5:00pm |
| Funds received by beneficiaries | Next business day by 11:00am |
| Refund for unsuccessful transactions |
Next business day by 5:00pm |
| Crediting time |
Non-business days (Saturday, Sunday and Federal Territory Public Holidays) |
| Funds received by beneficiaries |
Next business day by 11:00am |
| Refund for unsuccessful transactions | Next business day by 5:00pm |
Instant transfer
| Items | Online and mobile banking - transaction below or equal to RM5,000 | Online and mobile banking transaction above RM5,000 | ATM - transaction below or equal to RM5,000 | ATM - transaction above RM5,000 |
|---|---|---|---|---|
| Fees and charges (per transaction) | Waived | RM0.50* | Waived | RM0.50* |
| Daily transaction limit | RM50,000 combined limit with intrabank and interbank funds transfer |
RM50,000 combined limit with intrabank and interbank funds transfer |
RM10,000 combined limit with intrabank and interbank funds transfer |
RM10,000 combined limit with intrabank and interbank funds transfer |
| Payment reference | Yes | Yes | No | No |
| Availability of payers' names and payment references in beneficiaries' bank statement | Yes | Yes | No | No |
| Availability of beneficiaries' names and payment references in payers' bank statement | Yes | Yes | No | No |
| Opening hours | 24 hours | 24 hours | 24 hours | 24 hours |
| Items | Fees and charges (per transaction) |
|---|---|
| Online and mobile banking - transaction below or equal to RM5,000 | Waived |
| Online and mobile banking transaction above RM5,000 | RM0.50* |
| ATM - transaction below or equal to RM5,000 | Waived |
| ATM - transaction above RM5,000 | RM0.50* |
| Items | Daily transaction limit |
| Online and mobile banking - transaction below or equal to RM5,000 |
RM50,000 combined limit with intrabank and interbank funds transfer |
| Online and mobile banking transaction above RM5,000 |
RM50,000 combined limit with intrabank and interbank funds transfer |
| ATM - transaction below or equal to RM5,000 |
RM10,000 combined limit with intrabank and interbank funds transfer |
| ATM - transaction above RM5,000 |
RM10,000 combined limit with intrabank and interbank funds transfer |
| Items | Payment reference |
| Online and mobile banking - transaction below or equal to RM5,000 | Yes |
| Online and mobile banking transaction above RM5,000 | Yes |
| ATM - transaction below or equal to RM5,000 | No |
| ATM - transaction above RM5,000 | No |
| Items | Availability of payers' names and payment references in beneficiaries' bank statement |
| Online and mobile banking - transaction below or equal to RM5,000 | Yes |
| Online and mobile banking transaction above RM5,000 | Yes |
| ATM - transaction below or equal to RM5,000 | No |
| ATM - transaction above RM5,000 | No |
| Items | Availability of beneficiaries' names and payment references in payers' bank statement |
| Online and mobile banking - transaction below or equal to RM5,000 | Yes |
| Online and mobile banking transaction above RM5,000 | Yes |
| ATM - transaction below or equal to RM5,000 | No |
| ATM - transaction above RM5,000 | No |
| Items | Opening hours |
| Online and mobile banking - transaction below or equal to RM5,000 | 24 hours |
| Online and mobile banking transaction above RM5,000 | 24 hours |
| ATM - transaction below or equal to RM5,000 | 24 hours |
| ATM - transaction above RM5,000 | 24 hours |
*For more details, please refer to the Tariff and Charges below
| Crediting time | Funds received by beneficiaries |
|---|---|
| Business days (Monday to Friday) | Immediate |
| Non-business days (Saturday, Sunday and Federal Territory Public Holidays) |
Immediate |
| Crediting time | Business days (Monday to Friday) |
|---|---|
| Funds received by beneficiaries | Immediate |
| Crediting time |
Non-business days (Saturday, Sunday and Federal Territory Public Holidays) |
| Funds received by beneficiaries | Immediate |
Bill payment
Our bill payment service is available to online banking customers who maintain a banking account with us as well as our credit cardholders who have registered for online banking. Processing takes up to 2 working days. View our list of e-billers:
Online certificate servicing
With effect from 22 November 2010, you can now view information on your Family Takaful plan(s) including, LifeStyle Saver, LifeStyle Protector, LifeStyle Protector Plus, LifeSelect Regular, Regular Contribution Takaful Retirement Plan, LifeSelect Single, Single Contribution Takaful Retirement Plan, Takaful Structured Investment-linked Plans (NEAT II, Rising Phoenix, Flying Dragon).
The information available that can help you review your takaful coverage are:
- Summary of your HSBC Amanah Takaful certificates (i.e. plan type, certificate number , commencement date and covered person name)
- Plan information (i.e. expiry date, sum covered, correspondence address)
- Payment information (e.g. payment method and banking account/credit card no., payment frequency, contribution (premium) amount, date of next payment due)
- Plan coverage (e.g. basic cover, benefit amount)
- Certificate value (where applicable – unit holding, fund price, fund balance)
- Contribution allocation (e.g. fund name, % of contribution allocation)
Should you have further enquiries on your takaful certificate(s) displayed in your online banking webpage, please call our Takaful Helpdesk at 1-800-88-9659 (Mon – Fri 9:00am to 6:00pm).
For online banking access queries, please call our online banking helpdesk at 03-8321 5400 (HSBC Bank Malaysia Berhad) or 03-8321 5200 (HSBC Amanah Malaysia Berhad).
Note: The following Takaful information will not be displayed online until further notice:
Takaful Certificates for corporate clients (e.g. Keyman Protector/ Keyman Protector Plus);
Takaful cover provided under a master certificate held by the Bank (e.g. Takaful Mortgage Protector, HSBC Anytime Extra Protector);and
General Takaful certificates (e.g. Takaful PA Shield, Homeowner Takaful Scheme)
If you had participated in a Family Takaful plan but is unable to view online, please visit any of our HSBC Bank or HSBC Amanah branches to update your new National Registration Identification Card number and date of birth records with us in order for us to investigate and to provide you with the access to your Takaful information.
More ways to bank
Mobile banking
Your on-the-go solution.
Express banking
Do your banking when you want, day or night.
Telebanking
Convenience is just a call away.