Contact us online and offline | Help and Support

Need help? Chat with us now!

For general enquiries, Chat with us through the 'CHAT' icon located on the bottom right of the page. AVA, our virtual assistant is available 24/7 to answer your general non-account related queries.

If you need further assistance and for account-related matters, you can chat with us securely through our online banking or mobile banking app with one of our chat agents during working hours from 9:00 am - 9:00 pm, Monday to Friday except Public Holidays.

HSBC Online Banking

Logon to HSBC Online Banking.
Chat with us through the 'CHAT' icon located on the bottom right of the page.

New to Online Banking? Learn how to register.

Mobile Banking app

Alternatively, here's how you can chat with us on the HSBC Mobile Banking app:

Logon to HSBC Mobile Banking App.
Select 'Profile' tab.
Select "Chat with us".

Find out how to download HSBC Malaysia Mobile Banking App

Log on and chat to HSBC Online banking

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Self Service Kill Switch via Interactive Voice Response System (IVR)

Kill Switch is a 24/7 self-service feature that allows you to instantly suspend your account

activities to prevent unauthorised access to your current and savings accounts and/or

online and mobile banking. You should only use the Kill Switch if you think you've been scammed.

Activate Kill Switch

You can activate Kill Switch via the HSBC or HSBC Amanah contact centre interactive voice response (IVR) if you're enrolled for phone banking services.

You can do this by following these steps. Please call us using your registered mobile number.

Call the HSBC contact centre or HSBC Amanah contact centre.
Select the star key "*" on your mobile device keypad to access the emergency service menu.
Select 1 to suspend current and/or savings account/-i access, and/or online banking and mobile banking access.
Select 1 to confirm the request.
End the call, or select 0 if your credit card/-i is compromised and you'll be able to speak to a customer service representative.

If you're calling from a phone number that's not registered with us, you can still activate Kill Switch. You can do this by following these steps.

Call the HSBC contact centre or HSBC Amanah contact centre.
Select the star key "*" on your mobile device keypad to access the emergency service menu.
Select 1 to suspend current and/or savings account/-i access, and/or online banking and mobile banking access.
Enter your NRIC, credit card/-i, or debit card/-i numbers.
Enter your telephone banking pin. If you don't have this, select the option to verify your identity with an SMS one-time password.
Select 1 to confirm the request.
End the call, or select 0 if your credit card/-i is compromised and you'll be able to speak to a customer service representative.

Call us now to activate Kill Switch

If you're Personal Banking customer:

Local call number: 1300 88 1388

International call number: +603 8321 5400

If you're Amanah customer:

Local call number: 1300 80 2626

International call number: +603 8321 5200

If you're Premier customer:

Local call number: 1300 88 9393

International call number: +603 8321 5208

Find out more about Kill Switch

Frequently asked questions

Credit Card

Mobile Banking

Online Banking

Mobile Secure Key

Banking accounts

Kill Switch

Forms

Card Dispute Form

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Dormant Account Activation Form

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Forms

More ways to get in touch

HSBC Bank Malaysia (Banking & Cards)

Local call number: 1300 88 1388
International call number: +603 8321 5400
Operation hours: 7:30am - 9:30pm

Hotline is available 24/7 for scam reporting, lost/stolen of card(s) or unauthorised transaction. You may also contact National Scam Response Centre at 997 (8:00am - 8:00pm daily)

Visa Emergency Assistance (Overseas centres)

Singapore: 800 4481 250
Australia: 1800 450 346
UK: 0800 169 5189
USA: 1866 765 9644
Operation hours: 24 hours

HSBC Premier & Amanah Premier (Banking & Cards)

Local call number: 1300 88 9393
International call number: +603 8321 5208

Operation hours: 24 hours

Hotline is available 24/7 for scam reporting, lost/stolen of card(s) or unauthorised transaction. You may also contact National Scam Response Centre at 997 (8:00am - 8:00pm daily)

MasterCard Global Services

From Malaysia: 1800 80 4594
From overseas: 1636 722 7111
Operation hours: 24 hours

HSBC Amanah (Banking & Cards)

Local call number: 1300 80 2626
International call number: +603 8321 5200
Operation hours: 7:30am - 9:30pm

Visa Emergency Assistance (Malaysia)

Local call number: 1800 80 2997
Operation hours: 24 hours

HSBC Card Activation & PIN Hotline

Local call number: 03 83218999
International call number: +603 8321 8999
Operation hours: 24 hours

HSBC Safeguard

Local call number: 1800 88 1098
International call number: +603 8319 9119
Operating hours: 9:00am - 6:00pm

HSBC Fusion

Local call number: 1300 80 1998
International call number: +603 8321 8888
Operation hours: Monday - Friday 09:00-18:00 MYT (GMT +8)
(excluding public holidays)

Open fusion e-form This link will open in a new window

Hotline is available 24/7 for scam reporting, lost/stolen of card(s) or unauthorised transaction. You may also contact National Scam Response Centre at 997 (8:00am - 8:00pm daily)

Fax your letter to +603-88942811 or drop us an email at complaints@hsbc.com.my.

The desk is functional between 9:00am to 4:00pm, Monday to Friday. We will respond to you within 10 working days.

Note to law firms: We do not accept service of any notice or court orders by this e-mail.

Got an SMS asking for a callback?

You may receive an SMS from HSBC or HSBC Amanah asking for a callback. You can contact the department you need to speak to through these hotlines.

HSBC online applications:
Products	Contact numbers	Operating hours
Credit cards	+603 2059 2006 / +603 8894 7026	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
Credit cards (Premier)	+603 2059 3808 / +603 8894 6008	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
Personal Financing-i	+603 2059 9611 / +603 8894 6426	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Got an SMS asking for a callback?

You may receive an SMS from HSBC or HSBC Amanah asking for a callback. You can contact the department you need to speak to through these hotlines.

HSBC online applications:
Products	Credit cards
Contact numbers	+603 2059 2006 / +603 8894 7026
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Products	Credit cards (Premier)
Contact numbers	+603 2059 3808 / +603 8894 6008
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Products	Personal Financing-i
Contact numbers	+603 2059 9611 / +603 8894 6426
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

HSBC collections:
Department	Contact numbers	Operating hours
HSBC Credit Card Collections	1-300-22-2733	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC Collections	1-300-88-1121	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC General Restructuring (including AKPK)	+603 2690 9099	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC Mortgage Litigation / Restructuring	+603 8894 1955	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC Unsecured Litigation (Personal Financing-i and Credit Cards)	+603 2075 7523	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC Collections Tele-Calling Support	+603 2075 3070 +603 2075 6599 +603 2075 7836 +603 2075 7812 +603 2075 7814	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC Debt Collection Agency Helpline	+603 2690 9999	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

HSBC collections:
Department	HSBC Credit Card Collections
Contact numbers	1-300-22-2733
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Department	HSBC Collections
Contact numbers	1-300-88-1121
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Department	HSBC General Restructuring (including AKPK)
Contact numbers	+603 2690 9099
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Department	HSBC Mortgage Litigation / Restructuring
Contact numbers	+603 8894 1955
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Department	HSBC Unsecured Litigation (Personal Financing-i and Credit Cards)
Contact numbers	+603 2075 7523
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Department	HSBC Collections Tele-Calling Support
Contact numbers	+603 2075 3070 +603 2075 6599 +603 2075 7836 +603 2075 7812 +603 2075 7814
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Department	HSBC Debt Collection Agency Helpline
Contact numbers	+603 2690 9999
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

HSBC Fraud Operations:
Department	Contact number	Operating hours
HSBC Fraud Operations	+603 8800 7420	Mondays to Sundays 24 hours

HSBC Fraud Operations:
Department	HSBC Fraud Operations
Contact number	+603 8800 7420
Operating hours	Mondays to Sundays 24 hours

Contact us

Need help? Chat with us now!

Self Service Kill Switch via Interactive Voice Response System (IVR)

Activate Kill Switch

Activate Kill Switch from a registered mobile number

Activate Kill Switch from a non-registered phone number

Frequently asked questions

Credit Card

Mobile Banking

Online Banking

Mobile Secure Key

Banking accounts

Kill Switch

Forms

Card Dispute Form

Dormant Account Activation Form

Forms

More ways to get in touch

If your complaint is not resolved to your satisfaction by the above channels, you may escalate it to our Customer Experience Team.

Got an SMS asking for a callback?

Got an SMS asking for a callback?

Connect with us