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Need help? Chat with us now!

For general enquiries, Chat with us through the 'CHAT' icon located on the bottom right of the page. AVA, our virtual assistant is available 24/7 to answer your general non-account related queries.

If you need further assistance and for account-related matters, you can chat with us securely through our online banking or mobile banking app with one of our chat agents during working hours from 9:00 am - 9:00 pm, Monday to Friday except Public Holidays.

HSBC Online Banking

  1. Logon to HSBC Online Banking.
  2. Chat with us through the 'CHAT' icon located on the bottom right of the page.

New to Online Banking? Learn how to register.

Mobile Banking app

Alternatively, here's how you can chat with us on the HSBC Mobile Banking app:

  1. Logon to HSBC Mobile Banking App.
  2. Select 'Profile' tab.
  3. Select "Chat with us".

Find out how to download HSBC Malaysia Mobile Banking App

More ways to get in touch

HSBC Bank Malaysia (Banking & Cards)

Local call numbers: 1300 88 1388 
International call numbers: +603 8321 5400
Operation hours: 7:30am - 9:30pm

Visa Emergency Assistance (Overseas centres)

Singapore: 800 4481 250
Australia: 1800 450 346
UK: 0800 169 5189
USA: 1866 765 9644
Operation hours: 24 hours

HSBC Premier & Amanah Premier (Banking & Cards)

Local call number: 1300 88 9393 
International call number: +603 8321 5208

Operation hours: 24 hours

MasterCard Global Services

From Malaysia: 1800 80 4594 
From overseas: 1636 722 7111
Operation hours: 24 hours

HSBC Amanah (Banking & Cards)

Local call numbers: 1300 80 2626 
International call numbers: +603 8321 5200
Operation hours: 7:30am - 9:30pm

Visa Emergency Assistance (Malaysia)

Local call number: 1800 80 2997
Operation hours: 24 hours

HSBC Card Activation & PIN Hotline

Local call numbers: 03 83218999
International call numbers : +603 8321 8999
Operation hours: 24 hours

HSBC Safeguard

Local call: 1800 88 1098 
International call: +603 8319 9119 
Operating hours: 9:00am - 6:00pm

HSBC Fusion

Local call number: 1300 80 1998
International call number: +603 8321 8888
Operation hours: Monday - Friday 09:00-18:00 MYT (GMT +8)
(excluding public holidays)

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.