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HSBC Bank Malaysia (Banking & Cards)
HSBC Premier & Amanah Premier (Banking & Cards)
HSBC Amanah (Banking & Cards)
HSBC Card Activation & PIN Hotline
Visa Emergency Assistance (Overseas centres)
MasterCard Global Services
Visa Emergency Assistance (Malaysia)
Local call number: 1800 80 2997
Operation hours: 24 hours
Need help? Chat with us now!
For Account-related enquiries
You can chat with us via Web Chat or Mobile banking app from 9.00am - 9.00pm (except weekend and public holiday)
To start a chat with one of our agents:
- Logon to HSBC Online Banking.
- Chat with us through the 'CHAT' icon located on the bottom right of the page.
New to Online Banking? Learn how to register.
Alternatively, here’s how you can chat with us on the HSBC Mobile Banking app:
- Logon to HSBC Mobile Banking App.
- Select 'Profile' tab.
- Select "Chat with us".
For any general enquiries or feedback that is non-account related
You may reach out to our Web Chat agents from 9.00am – 6.00pm (except weekend and public holiday) by clicking the 'CHAT' icon on this page.
HSBC Whistleblowing Channel for members of the public
Members of the public who have knowledge or are aware of any improper conduct (misconduct or criminal offence) within HSBC Bank Malaysia Bhd or HSBC Amanah Malaysia Bhd (collectively referred to as "HSBC Malaysia") are encouraged to make a report / disclosure to the Chief Compliance Officer.