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HSBC Bank Malaysia (Banking & Cards)

Local call numbers: 1300 88 1388 
International call numbers: +603 8321 5400
Operation hours: 7:30a.m. - 9:30p.m.

HSBC Premier & Amanah Premier (Banking & Cards)

Local call number: 1300 88 9393 
International call number: +603 8321 5208
International call number (Call Collect) : +603 8321 5222

Operation hours: 24 hours

HSBC Amanah (Banking & Cards)

Local call numbers: 1300 80 2626 
International call numbers: +603 8321 5200
Operation hours: 7:30a.m. - 9:30p.m.

HSBC Card Activation & PIN Hotline

Local call numbers: 03 83218999
International call numbers : +603 8321 8999
Operation hours: 24 hours

HSBC Fusion

Local call number: 1300 80 1998
International call number: 03-8321 8888
Operation hours: Monday - Friday 09:00-18:00 MYT (GMT +8)
(excluding public holidays)

Visa Emergency Assistance (Overseas centres)

Singapore: 800 4481 250
Australia: 1800 450 346
UK: 0800 169 5189
USA: 1866 765 9644
Operation hours: 24 hours

MasterCard Global Services

From Malaysia: 1800 80 4594 
From overseas: 1636 722 7111
Operation hours: 24 hours

Visa Emergency Assistance (Malaysia)

Local call number: 1800 80 2997
Operation hours: 24 hours

HSBC Safeguard

Local call: 1800 88 1098 
International call: +603 8319 9119 
Operating hours: 9:00a.m. - 6:00p.m.

Need help? Chat with us now!

For Account-related enquiries

You can chat with us via Web Chat or Mobile banking app from 9.00am - 9.00pm (except weekend and public holiday)

Web Chat

To start a chat with one of our agents:

  1. Logon to HSBC Online Banking.
  2. Chat with us through the 'CHAT' icon located on the bottom right of the page.

New to Online Banking? Learn how to register.

Mobile Chat

Alternatively, here’s how you can chat with us on the HSBC Mobile Banking app:

  1. Logon to HSBC Mobile Banking App.
  2. Select 'Profile' tab.
  3. Select "Chat with us".

Find out how to download HSBC Malaysia Mobile Banking App

For any general enquiries or feedback that is non-account related

You may reach out to our Web Chat agents from 9.00am – 6.00pm (except weekend and public holiday) by clicking the 'CHAT' icon on this page.

HSBC Whistleblowing Channel for members of the public

Members of the public who have knowledge or are aware of any improper conduct (misconduct or criminal offence) within HSBC Bank Malaysia Bhd or HSBC Amanah Malaysia Bhd (collectively referred to as "HSBC Malaysia") are encouraged to make a report / disclosure to the Chief Compliance Officer.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.