For general enquiries, Chat with us through the 'CHAT' icon located on the bottom right of the page. AVA, our virtual assistant is available 24/7 to answer your general non-account related queries.
If you need further assistance and for account-related matters, you can chat with us securely through our online banking or mobile banking app with one of our chat agents during working hours from 9:00 am - 9:00 pm, Monday to Friday except Public Holidays.
- Logon to HSBC Online Banking.
- Chat with us through the 'CHAT' icon located on the bottom right of the page.
New to Online Banking? Learn how to register.
Alternatively, here's how you can chat with us on the HSBC Mobile Banking app:
- Logon to HSBC Mobile Banking App.
- Select 'Profile' tab.
- Select "Chat with us".