Top of main content

Credit Card FAQ

Eligibility and requirements

What is the criteria to apply for an HSBC credit card?

For Platinum, Advance Visa and Amanah Mpower Platinum: 

  • A minimum annual income of RM36,000 p.a.

For Visa Signature: 

  • A minimum annual income of RM72,000 p.a.
  • Primary cardholders must be at least 21 years old

 

For Premier Travel, Premier World Mastercard and Amanah Premier World Mastercard: 

  • Exclusively for HSBC/HSBC Amanah Premier account/-i holder
  • Primary cardholder must be at least 21 years of age; supplementary cardholder must be at least 18 years old
  • A minimum annual income of RM36,000 p.a. 
  • Minimum RM200,000 in total relationship balance with HSBC/HSBC Amanah.

Credit Card online application

Using your new credit card

How do I activate my HSBC credit card?

You can activate your HSBC credit card by calling +603 8321 8999

Credit Limit Decrease

I got an SMS that says my credit card/-i's credit limit has been reduced. What is this about?

We may review your credit card/-i account(s)' credit limit from time-to-time. After we assess the credit risk associated with your credit card/-i account (including your spending or repayment/payment patterns), we may decide to increase or reduce your credit limit.

It is our responsibility to ensure that our financing products are suitable and affordable for your financial circumstances. They should not increase your financial burden.

Rewards

Am I eligible for the HSBC's Rewards programme?

Yes, every customer with a conventional credit card is eligible for the Rewards programme.

Eligible credit cards : 

  • HSBC Premier World Travel card
  • HSBC World Travel card
  • HSBC Visa Signature Card
  • HSBC VISA/Master Platinum Card
  • HSBC Visa Advance 

Block and unblock feature

Temporarily block or unblock your credit card if it's lost or misplaced directly through the HSBC Malaysia Mobile Banking app.

You'll need access to your credit card account in Mobile Banking to use this feature. If you have yet signed up, you can register for Mobile Banking here.

Important to note:

Using this feature won't permanently block your card. If your credit card is lost or stolen, please report it immediately by calling 1300 88 1388 (Local) or +603 8321 5400 (International), or contact us another way.

Travel Notice feature

You can now update us on your travel plans by creating a travel notice for your credit card. Go to the HSBC Malaysia Mobile Banking app to set one up before you embark on your trip.

Merchant Surcharge Feedback Form

What is the purpose of merchant surcharge feedback form?

There are some merchants who are imposing extra charges on goods or services if you pay with card. Such situation would deter consumers from using card payments. 

Lodging a feedback form will facilitate the merchant acquirers to take the necessary action to ensure that the merchants cease imposing surcharges or minimum purchase amount on payment card transactions, or to offer another electronic payment mode without surcharges or minimum purchase amount.

What would be the next step after raising the merchant surcharge feedback form?

The submitted form will be shared to merchant acquirers for feedback purpose only. This does not guarantee you will receive a refund of any surcharge paid to the merchant.

Cardholders who do not wish to pay the surcharge or abide by the minimum purchase amount imposed by a merchant are advised to purchase goods and services from another merchant that does not impose a surcharge or minimum purchase amount. 

For avoidance of doubt, your personal data will not be shared with any third party.

Where can I locate this merchant surcharge feedback form?

You may fill up the form here. Alternatively, you may also report errant merchants to BNM by visiting https://telelink.bnm.gov.my/ to access the online form. 

For further information and enquiries, please contact BNM Telelink Contact Centre at 1300-88-5465 or email to bnmtelelink@bnm.gov.my

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.