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Credit Card FAQ

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Block and unblock feature

Temporarily block or unblock your credit card if it's lost or misplaced directly through the HSBC Malaysia Mobile Banking app.

You'll need access to your credit card account in Mobile Banking to use this feature. If you have yet signed up, you can register for Mobile Banking here.

Important to note:

Using this feature won't permanently block your card. If your credit card is lost or stolen, please report it immediately by calling 1300 88 1388 (Local) or +603 8321 5400 (International), or contact us another way.

Travel Notice feature

You can now update us on your travel plans by creating a travel notice for your credit card. Go to the HSBC Malaysia Mobile Banking app to set one up before you embark on your trip.

Online credit card application

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