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HSBC Visa Debit card

Enjoy seamless convenience

HSBC Visa Debit Card

Enhanced with Visa payWave, you can now shop, travel and dine with ease at home or while away. Simply tap and go, wherever you may be.

Card activation

Before you can use your PIN-enabled debit card, it will need to be activated. The debit card is issued inactive for security purposes. Please ensure your mobile number is registered with us to enable this process.

To activate your HSBC Visa Debit Card, follow the steps below.

  • Step 1 Call us at +603 8321 8999, our 24 hours Automated Card Activation and PIN Hotline.
  • Step 2 Select "2" for Debit Card PIN.
  • Step 3 Enter your NRIC/Passport Number and the last 4 digits of the Debit Card number.
  • Step 4 A One-Time 6-digit security code would be sent to your registered Mobile Number.
  • Step 5 Enter the 6 digits security code to complete your PIN creation. You can start using the card upon receiving a confirmation SMS.

The importance of PIN

PIN (Personal Identification Number) is a 6 digits password of your choice that will be used to authorise transactions. With the new PIN-enabled Debit Card, your security is enhanced as your 6 digits PIN will be required for ATM cash withdrawals and retail transactions at PIN-enabled terminals.

Daily purchase limit and daily ATM cash withdrawal limits

The following are the respective default daily purchase limit and ATM cash withdrawal limit of your HSBC Visa Debit Card. Should you choose to increase or decrease the daily purchase limit for your HSBC Visa Debit Card, please call us or visit any of our HSBC branches.

Daily Debit Card limit - purchasing and withdrawal
Debit card type
Purchase limit (RM) - By default
Purchase limit (RM) - Option to increase to
Daily ATM cash withdrawal limit (RM)
HSBC Visa Debit Card
3,000
5,000
5,000
HSBC Advance Visa Debit Card
3,000
5,000
5,000
HSBC Premier Visa Debit Card 3,000 10,000 5,000
Daily Debit Card limit - purchasing and withdrawal
Debit card type
HSBC Visa Debit Card
Purchase limit (RM) - By default
3,000
Purchase limit (RM) - Option to increase to
5,000
Daily ATM cash withdrawal limit (RM)
5,000
Debit card type
HSBC Advance Visa Debit Card
Purchase limit (RM) - By default
3,000
Purchase limit (RM) - Option to increase to
5,000
Daily ATM cash withdrawal limit (RM)
5,000
Debit card type
HSBC Premier Visa Debit Card
Purchase limit (RM) - By default
3,000
Purchase limit (RM) - Option to increase to
10,000
Daily ATM cash withdrawal limit (RM)
5,000

Using your HSBC Visa Debit Card

Making purchases

Internationally accepted and a more secure way of making payment, both local and overseas. Visa payWave is a fast, easy and convenient way to make everyday purchases quickly and safely with just a tap of your contactless-enabled card. Make purchases in-store, online, by phone, via mail-order and pay bills.

Payment platform

Your HSBC Visa Debit Card supports two (2) Debit Card brands - MyDebit, which only applies within Malaysia, and Visa, which allows both overseas and local transactions.

Withdrawing cash at ATMs

You can withdraw cash at any HSBC ATM and ATMs that display the MEPS, HOUSe and Visa logos. You may set your own withdrawal limit based on your lifestyle and preferences. Get up to RM5,000 daily ATM withdrawal limit for HSBC Advance, Premier and Visa Debit Cards. Just insert your card and enter your card PIN to complete the withdrawal. Fees and charges may apply.

SMS alerts

Receive fast and accurate SMS Alerts on your HSBC Visa Debit Card transactions to help you monitor your account activity and safeguard yourself against unauthorised transactions. If you wish to have the SMS Alerts sent to you for purchase transactions at or above a certain threshold amount or to deactivate the SMS Alerts, please call us or visit any local HSBC branch for assistance.

Reporting incorrect transactions and disputes

If you suspect any unauthorised activity on your HSBC Visa Debit Card, you must contact HSBC Call Centre immediately, which is available 24 hours a day, 7 days a week. To dispute a transaction, you must report the transaction within 60 days from the transaction date and we will investigate it. For more information, go to HSBC Card Dispute Form.

Replacing an HSBC Visa Debit Card

Contact HSBC Call Centre immediately if your HSBC Visa Debit Card is lost or stolen. The reported card will be cancelled by us and a new card will be issued to you at your local HSBC branch.

Card replacement contact numbers
Replacing card
Malaysia
Overseas
HSBC Visa Debit Card
HSBC Advance Visa Debit Card
1300 88 1388
+603 8321 5400
HSBC Premier Visa Debit Card
1300 88 9393
+603 8321 5208
Card replacement contact numbers
Replacing card
HSBC Visa Debit Card
HSBC Advance Visa Debit Card
Malaysia
1300 88 1388
Overseas
+603 8321 5400
Replacing card
HSBC Premier Visa Debit Card
Malaysia
1300 88 9393
Overseas
+603 8321 5208

Smart Privileges

Get exclusive deals and savings from special discounts to offers at more than 2,000 food and shopping outlets nationwide.

Cardholders' responsibilities

Do

  • Abide by the terms and conditions for the use of debit card.
  • Notify HSBC immediately for any lost or stolen cards.
  • Notify HSBC immediately if you receive SMS transactions alerts on any unauthorised transactions.
  • Notify the card issuer immediately of any changes in the cardholder's contact number.
  • Keep your debit card in a secured place.
  • Use the debit card responsibly, including not using the debit card for unlawful activity.
  • Remember to retrieve your debit card after performing transactions at any self-service machines e.g. ATM, self-service petrol pump stations and any retail outlets.
  • Check the account statement and report any discrepancy without undue delay.

Don't

  • Leave your debit card unattended.
  • Respond to any unauthorised person on your debit card details via SMS, phone calls or emails.
  • Attend to any unusual calls especially from someone claimed to be a Bank Negara officer as such.
  • Disclose your debit Card details and PIN to any other person or third party.
  • Write PIN details on your debit card or keep your PIN details near your debit card.
  • Use an easily identified numbers as your PIN eg. IC / license numbers, telephone numbers or birth date.
  • Allow any other person or third party to use your debit card for any reason.

Terms and conditions

The Debit Card Terms and Conditions are in the Generic Terms and Conditions which is part of the Universal Terms and Conditions. All cardholders are to abide by the terms and conditions for the use of HSBC Visa Debit Card.

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