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Service Downtime Notice

Service downtime notice

We are constantly enhancing our system in order to bring you a more pleasant banking experience.

Please be advised that all the affected services as listed below will not be available during the following scheduled maintenance.

Scheduled maintenance:
Affected Services Maintenance Date & Estimated interruption period (Malaysia local time)
Credit Card Wallet Provisioning for Apple Pay, Google Pay, Samsung Pay 12 to 16 June 2025 (03:00am - 05:30am)
FPX

13 Jun 2025 (04:30am - 05:00am)

21 Jun 2025 (12:00am - 03:00am)

Online Banking

Mobile Banking

15 Jun 2025 (12:00am - 06:00am)

22 Jun 2025 (02:00am - 05:30am)

DuitNow Pay-to-Account

DuitNow Pay-to-Proxy

DuitNow QR

DuitNow Online Banking/Wallet

15 Jun 2025 (02:00am - 06:00am)

19 Jun 2025 (01:00am - 05:00am)

25 Jun 2025 (01:00am - 04:00am)

eStatement

15 Jun 2025 (02:30am - 06:30am)

Debit Card Transaction

15 Jun 2025 (02:00am - 05:00am)

17 Jun 2025 (12:15am - 04:15am)

21 Jun 2025 (12:00am - 04:00am)

22 Jun 2025 (02:00am - 05:00am)

JomPAY

17 Jun 2025 (02:00am - 02:15am)

26 Jun 2025 (12:00am - 06:00am)

ATM/ CRM service not available 22 Jun 2025 (02:00am - 05:00am)

Local and Foreign Transfer between HSBC Accounts

22 Jun 2025 (12:00am - 03:00am)

29 Jun 2025 (12:00am - 03:00am)

DuitNow Online Banking/Wallet

22 Jun 2025 (12:00am - 08:00am)

29 Jun 2025 (12:00am - 06:00am)

Scheduled maintenance:
Affected Services Credit Card Wallet Provisioning for Apple Pay, Google Pay, Samsung Pay
Maintenance Date & Estimated interruption period (Malaysia local time) 12 to 16 June 2025 (03:00am - 05:30am)
Affected Services FPX
Maintenance Date & Estimated interruption period (Malaysia local time)

13 Jun 2025 (04:30am - 05:00am)

21 Jun 2025 (12:00am - 03:00am)

Affected Services

Online Banking

Mobile Banking

Maintenance Date & Estimated interruption period (Malaysia local time)

15 Jun 2025 (12:00am - 06:00am)

22 Jun 2025 (02:00am - 05:30am)

Affected Services

DuitNow Pay-to-Account

DuitNow Pay-to-Proxy

DuitNow QR

DuitNow Online Banking/Wallet

Maintenance Date & Estimated interruption period (Malaysia local time)

15 Jun 2025 (02:00am - 06:00am)

19 Jun 2025 (01:00am - 05:00am)

25 Jun 2025 (01:00am - 04:00am)

Affected Services

eStatement

Maintenance Date & Estimated interruption period (Malaysia local time)

15 Jun 2025 (02:30am - 06:30am)

Affected Services

Debit Card Transaction

Maintenance Date & Estimated interruption period (Malaysia local time)

15 Jun 2025 (02:00am - 05:00am)

17 Jun 2025 (12:15am - 04:15am)

21 Jun 2025 (12:00am - 04:00am)

22 Jun 2025 (02:00am - 05:00am)

Affected Services

JomPAY

Maintenance Date & Estimated interruption period (Malaysia local time)

17 Jun 2025 (02:00am - 02:15am)

26 Jun 2025 (12:00am - 06:00am)

Affected Services ATM/ CRM service not available
Maintenance Date & Estimated interruption period (Malaysia local time) 22 Jun 2025 (02:00am - 05:00am)
Affected Services

Local and Foreign Transfer between HSBC Accounts

Maintenance Date & Estimated interruption period (Malaysia local time)

22 Jun 2025 (12:00am - 03:00am)

29 Jun 2025 (12:00am - 03:00am)

Affected Services DuitNow Online Banking/Wallet
Maintenance Date & Estimated interruption period (Malaysia local time)

22 Jun 2025 (12:00am - 08:00am)

29 Jun 2025 (12:00am - 06:00am)

Please be advised that all the affected services as listed above will not be available during the mentioned scheduled maintenance period.

All services will be available as normal after the interruption period. We would like to advise you to make prior arrangements in relation to the affected services to avoid any disruption.

Should you have any enquiry in relation to the above, please call our Telebanking Centre at 1-300-88-1388 (within Malaysia) or 603-8321 5400 (from overseas) prior to the Interruption Period.

We apologise for any inconvenience caused.

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