Service downtime notice
We are constantly enhancing our system in order to bring you a more pleasant banking experience.
Please be advised that all the affected services as listed below will not be available during the following scheduled maintenance.
| Affected Services | Maintenance Date & Estimated interruption period (Malaysia local time) |
|---|---|
| Credit Card Wallet Provisioning for Apple Pay, Google Pay, Samsung Pay | 12 to 16 June 2025 (03:00am - 05:30am) |
| FPX | 13 Jun 2025 (04:30am - 05:00am) 21 Jun 2025 (12:00am - 03:00am) |
Online Banking Mobile Banking |
15 Jun 2025 (12:00am - 06:00am) 22 Jun 2025 (02:00am - 05:30am) |
DuitNow Pay-to-Account DuitNow Pay-to-Proxy DuitNow QR DuitNow Online Banking/Wallet |
15 Jun 2025 (02:00am - 06:00am) 19 Jun 2025 (01:00am - 05:00am) 25 Jun 2025 (01:00am - 04:00am) |
eStatement |
15 Jun 2025 (02:30am - 06:30am) |
Debit Card Transaction |
15 Jun 2025 (02:00am - 05:00am) 17 Jun 2025 (12:15am - 04:15am) 21 Jun 2025 (12:00am - 04:00am) 22 Jun 2025 (02:00am - 05:00am) |
JomPAY |
17 Jun 2025 (02:00am - 02:15am) 26 Jun 2025 (12:00am - 06:00am) |
| ATM/ CRM service not available | 22 Jun 2025 (02:00am - 05:00am) |
Local and Foreign Transfer between HSBC Accounts |
22 Jun 2025 (12:00am - 03:00am) 29 Jun 2025 (12:00am - 03:00am) |
| DuitNow Online Banking/Wallet | 22 Jun 2025 (12:00am - 08:00am) 29 Jun 2025 (12:00am - 06:00am) |
| Affected Services | Credit Card Wallet Provisioning for Apple Pay, Google Pay, Samsung Pay |
|---|---|
| Maintenance Date & Estimated interruption period (Malaysia local time) | 12 to 16 June 2025 (03:00am - 05:30am) |
| Affected Services | FPX |
| Maintenance Date & Estimated interruption period (Malaysia local time) |
13 Jun 2025 (04:30am - 05:00am) 21 Jun 2025 (12:00am - 03:00am) |
| Affected Services |
Online Banking Mobile Banking |
| Maintenance Date & Estimated interruption period (Malaysia local time) |
15 Jun 2025 (12:00am - 06:00am) 22 Jun 2025 (02:00am - 05:30am) |
| Affected Services |
DuitNow Pay-to-Account DuitNow Pay-to-Proxy DuitNow QR DuitNow Online Banking/Wallet |
| Maintenance Date & Estimated interruption period (Malaysia local time) |
15 Jun 2025 (02:00am - 06:00am) 19 Jun 2025 (01:00am - 05:00am) 25 Jun 2025 (01:00am - 04:00am) |
| Affected Services |
eStatement |
| Maintenance Date & Estimated interruption period (Malaysia local time) |
15 Jun 2025 (02:30am - 06:30am) |
| Affected Services |
Debit Card Transaction |
| Maintenance Date & Estimated interruption period (Malaysia local time) |
15 Jun 2025 (02:00am - 05:00am) 17 Jun 2025 (12:15am - 04:15am) 21 Jun 2025 (12:00am - 04:00am) 22 Jun 2025 (02:00am - 05:00am) |
| Affected Services |
JomPAY |
| Maintenance Date & Estimated interruption period (Malaysia local time) |
17 Jun 2025 (02:00am - 02:15am) 26 Jun 2025 (12:00am - 06:00am) |
| Affected Services | ATM/ CRM service not available |
| Maintenance Date & Estimated interruption period (Malaysia local time) | 22 Jun 2025 (02:00am - 05:00am) |
| Affected Services |
Local and Foreign Transfer between HSBC Accounts |
| Maintenance Date & Estimated interruption period (Malaysia local time) |
22 Jun 2025 (12:00am - 03:00am) 29 Jun 2025 (12:00am - 03:00am) |
| Affected Services | DuitNow Online Banking/Wallet |
| Maintenance Date & Estimated interruption period (Malaysia local time) |
22 Jun 2025 (12:00am - 08:00am) 29 Jun 2025 (12:00am - 06:00am) |
Please be advised that all the affected services as listed above will not be available during the mentioned scheduled maintenance period.
All services will be available as normal after the interruption period. We would like to advise you to make prior arrangements in relation to the affected services to avoid any disruption.
Should you have any enquiry in relation to the above, please call our Telebanking Centre at 1-300-88-1388 (within Malaysia) or 603-8321 5400 (from overseas) prior to the Interruption Period.
We apologise for any inconvenience caused.