Important information
Important reminder: Sanctions Notice (transactions processing)
HSBC is committed and continues to comply with sanctions laws and regulations of the European Union, Hong Kong, the United Kingdom, the United Nations, the United States, and applicable sanctions laws and regulations in the jurisdictions which HSBC operates, including Malaysia.
This means that HSBC will take necessary measures (including but not limited to customer/ transaction screening) to safeguard HSBC and customers’ money from financial crime as well as the integrity of our financial system.
While HSBC seeks to investigate the customer alerts or transactions (that are stopped in HSBC’s screening system) in a reasonable timeframe, it may result in delays to the processing of customer transactions while additional due diligence is conducted and information is obtained on the nature of the underlying transaction or the parties involved.
If you have further inquiry on this process/ HSBC Sanctions Policy, please contact your Relationship Manager or check our contact point here.
We seek your understanding that the spirit of this measure aims to ensure we continue to be your most dependable bank in safeguarding your monies entrusted with us.
Maintenance Schedule
We are constantly enhancing our system in order to bring you a more pleasant banking experience.
Please be advised that all the affected services as listed below will not be available during the following scheduled maintenance.
| Affected Services | Maintenance Date & Estimated interruption period (Malaysia local time) |
|---|---|
| Credit Card Wallet Provisioning for Apple Pay, Google Pay, Samsung Pay | 12 to 16 June 2025 (03:00am - 05:30am) |
| FPX | 13 Jun 2025 (04:30am - 05:00am) 21 Jun 2025 (12:00am - 03:00am) |
Online Banking Mobile Banking |
15 Jun 2025 (12:00am - 06:00am) 22 Jun 2025 (02:00am - 05:30am) |
DuitNow Pay-to-Account DuitNow Pay-to-Proxy DuitNow QR DuitNow Online Banking/Wallet |
15 Jun 2025 (02:00am - 06:00am) 19 Jun 2025 (01:00am - 05:00am) 25 Jun 2025 (01:00am - 04:00am) |
eStatement |
15 Jun 2025 (02:30am - 06:30am) |
Debit Card Transaction |
15 Jun 2025 (02:00am - 05:00am) 17 Jun 2025 (12:15am - 04:15am) 21 Jun 2025 (12:00am - 04:00am) 22 Jun 2025 (02:00am - 05:00am) |
JomPAY |
17 Jun 2025 (02:00am - 02:15am) 26 Jun 2025 (12:00am - 06:00am) |
| ATM/ CRM service not available | 22 Jun 2025 (02:00am - 05:00am) |
Local and Foreign Transfer between HSBC Accounts |
22 Jun 2025 (12:00am - 03:00am) 29 Jun 2025 (12:00am - 03:00am) |
| DuitNow Online Banking/Wallet | 22 Jun 2025 (12:00am - 08:00am) 29 Jun 2025 (12:00am - 06:00am) |
| Affected Services | Credit Card Wallet Provisioning for Apple Pay, Google Pay, Samsung Pay |
|---|---|
| Maintenance Date & Estimated interruption period (Malaysia local time) | 12 to 16 June 2025 (03:00am - 05:30am) |
| Affected Services | FPX |
| Maintenance Date & Estimated interruption period (Malaysia local time) |
13 Jun 2025 (04:30am - 05:00am) 21 Jun 2025 (12:00am - 03:00am) |
| Affected Services |
Online Banking Mobile Banking |
| Maintenance Date & Estimated interruption period (Malaysia local time) |
15 Jun 2025 (12:00am - 06:00am) 22 Jun 2025 (02:00am - 05:30am) |
| Affected Services |
DuitNow Pay-to-Account DuitNow Pay-to-Proxy DuitNow QR DuitNow Online Banking/Wallet |
| Maintenance Date & Estimated interruption period (Malaysia local time) |
15 Jun 2025 (02:00am - 06:00am) 19 Jun 2025 (01:00am - 05:00am) 25 Jun 2025 (01:00am - 04:00am) |
| Affected Services |
eStatement |
| Maintenance Date & Estimated interruption period (Malaysia local time) |
15 Jun 2025 (02:30am - 06:30am) |
| Affected Services |
Debit Card Transaction |
| Maintenance Date & Estimated interruption period (Malaysia local time) |
15 Jun 2025 (02:00am - 05:00am) 17 Jun 2025 (12:15am - 04:15am) 21 Jun 2025 (12:00am - 04:00am) 22 Jun 2025 (02:00am - 05:00am) |
| Affected Services |
JomPAY |
| Maintenance Date & Estimated interruption period (Malaysia local time) |
17 Jun 2025 (02:00am - 02:15am) 26 Jun 2025 (12:00am - 06:00am) |
| Affected Services | ATM/ CRM service not available |
| Maintenance Date & Estimated interruption period (Malaysia local time) | 22 Jun 2025 (02:00am - 05:00am) |
| Affected Services |
Local and Foreign Transfer between HSBC Accounts |
| Maintenance Date & Estimated interruption period (Malaysia local time) |
22 Jun 2025 (12:00am - 03:00am) 29 Jun 2025 (12:00am - 03:00am) |
| Affected Services | DuitNow Online Banking/Wallet |
| Maintenance Date & Estimated interruption period (Malaysia local time) |
22 Jun 2025 (12:00am - 08:00am) 29 Jun 2025 (12:00am - 06:00am) |
Please be advised that all the affected services as listed above will not be available during the mentioned scheduled maintenance period.
All services will be available as normal after the interruption period. We would like to advise you to make prior arrangements in relation to the affected services to avoid any disruption.
Should you have any enquiry in relation to the above, please call our Telebanking Centre at 1-300-88-1388 (within Malaysia) or 603-8321 5400 (from overseas) prior to the Interruption Period.
We apologise for any inconvenience caused.
Notices
Notices for 2025
Notices for 2024
Notices for 2023
Notices for 2022
Notices before 2022
Related links
The links above exits HSBC's website. Please refer to our Hyperlink Policy. HSBC assumes no liability or control for your use of these links.
If you are using our mobile app and because our app is downloaded from other app stores, we want to make it clear that we, not the app stores, are responsible for this app and so you should contact us in relation to:
- the app's content, maintenance and support,
- any malfunctions of this app,
- any claims relating to this app.
We want to make sure that your use of this app is as safe as possible so you must:
- install security updates for this app as and when they become available. If you don't, you may not be able to use the app,
- keep your device safe and secure,
- only provide correct information via the app,
- don't use the app for any purpose which is unlawful, obscene, offensive, improper or threatening,
- if you've chosen to access the app by using biometrics, such as facial recognition, ensure that your device only recognizes your biometrics.
When you're using our app, the app stores are considered as third party beneficiaries and they can rely on the above terms in the same way as we can.
In privacy, please read our privacy notice to understand how we collect, store, use and share your data and our cookies policy to understand how we use cookies.
Subscription to marketing communications
If you have consented to HSBC Bank sending you promotional materials / information regarding our products and services, and would now like to unsubscribe, please email to unsubscribe@hsbc.com.my with your registered email address. Your request to be removed from our electronic mailing list may take up to 7 days to be effective.
Want to hear about all our offers again, after you've unsubscribed? It's simple: just 'chat' with us through the HSBC Malaysia Mobile Banking app. Select 'Profile' > 'Chat with us'. You can also chat with us through online banking or call the HSBC Contact Centre.