Digital account opening - frequently asked questions (FAQs)

Yes, if you're:

As a Malaysian citizen, you can apply for:

As a non-Malaysian, you can apply for:

You must maintain a minimum Total Relationship Balance with HSBC to be eligible for these accounts. To find out more, please visit the HSBC Malaysia Everyday Global Account page or HSBC Amanah Everyday Global Account page.

If you're a Malaysian citizen, you'll need:

If you're a non-Malaysian you'll need:

The supporting documents we need vary, depending on the reason you’re opening an account in Malaysia.

Please read Supporting documents for account opening (PDF) to find out more.

Yes, you can open an account via the HSBC Malaysia app, provided you're residing in a country that is listed in the app. However, you may be required to verify your identity in person at any branch in Malaysia to activate your account.

Yes, you can.

No. To upgrade your account, please make an appointment to visit an HSBC Malaysia branch. If you're a Premier customer, you can call your Relationship Manager.

No. To open a new EGA, please call your Relationship Manager (if you're a Premier customer) or make an appointment to visit an HSBC Malaysia branch.

You can make an appointment to visit an HSBC Malaysia branch to open an account.

No, you can only open one account through digital account application. For additional accounts or other banking products, please contact your Relationship Manager or visit any HSBC branch once your account is opened.

It usually takes about 15 minutes to complete your application and submit it.

You will not be able to edit the information directly in your application once you’ve moved on to the next screen. If you want to restart your digital account application, you can do so by uninstalling and reinstalling the app.

No, you can't change any information in your application once you've submitted it. Please contact us or make an appointment to visit an HSBC Malaysia branch for help.

You'll see your application result on screen. If your account is opened successfully, you may proceed to register for mobile banking and activate your account.

If your application is sent for review, we will review it and may contact you within 5 business days. If you're at any HSBC branch when you submit the application please approach our staff to review your application on the spot.

Yes, please contact us or visit any HSBC branch to cancel your application.

Yes, your application will be saved once you’ve created your 6-digit PIN. You can resume your application by returning to the app and keying in your 6-digit PIN.

Unfortunately, if you’ve forgotten your 6-digit PIN, you won't be able to retrieve your partially completed application. You'll need to uninstall and re-install the HSBC Malaysia app to begin a new account application.

You will see your new account number and be able to proceed with registering for mobile banking. We'll also send a confirmation email to your registered email address.

One your account is created, you'll receive an email with instructions about how to activate your account.

If you're a Malaysian customer, you can activate your account by transferring a minimum of RM20 into the account via DuitNow Instant Transfer from another Malaysian bank.

If you're a non-Malaysian customer who is new to HSBC, you need to visit any HSBC Malaysia branch and bring your supporting documents to activate your account, within 30 days of account opening.

If you're a non-Malaysian customer with an existing relationship with HSBC globally and you're based outside of Malaysia, our team will activate your account upon verification.

If you don't make a transfer to your new account within 30 days of the account opening, the account will be automatically closed.

You can start using your account once it has been fully activated. We’ll send an email to your registered email address to let you know this has happened.

You may open an investment account digitally after logging in to the HSBC Malaysia app.

We do not offer a chequebook facility for Savings Accounts or the Everyday Global Account.

You will receive a debit card once your account is activated.

If you're based in Malaysia and your postal address is in Malaysia, you'll get your debit card in 2 weeks. If you're based outside of Malaysia, you'll get your debit card in about 1 month, depending on customs rules in different markets. If you're at one of our branches, you may approach our staff to receive your debit card on the spot.

If your correspondence address is in India for overseas delivery, the debit card won’t be delivered due to customs policy. You'll need to visit a branch to have your debit card issued.

Yes. Once your debit card has been dispatched, a tracking number will be sent to your registered mobile number.

To activate your debit card, you can follow the steps on our Debit card page.