Kill Switch

Activate Kill Switch via Interactive Voice Response (IVR)

Kill Switch will:

block all incoming and outgoing transactions for all of your bank accounts, including sole and joint current or savings account/-i and HSBC HomeSmart/-i
suspend your online banking and mobile banking app access

You should only activate it if you think you've been scammed.

Activate Kill Switch from a registered mobile number

You can activate Kill Switch via the HSBC or HSBC Amanah contact centre interactive voice response (IVR) if you're enrolled for phone banking services.

You can do this by following these steps. Please call us using your registered mobile number.

Call the HSBC contact centre or HSBC Amanah contact centre.
Select the star key "*" on your mobile device keypad to access the emergency service menu.
Select 1 to suspend current and/or savings account/-i access, and/or online banking and mobile banking access.
Select 1 to confirm the request.
End the call, or select 0 if your credit card/-i is compromised and you'll be able to speak to a customer service representative.

If you're calling from a phone number that's not registered with us, you can still activate Kill Switch. You can do this by following these steps.

Call the HSBC contact centre or HSBC Amanah contact centre.
Select the star key "*" on your mobile device keypad to access the emergency service menu.
Select 1 to suspend current and/or savings account/-i access, and/or online banking and mobile banking access.
Enter your NRIC, credit card/-i, or debit card/-i numbers.
Enter your telephone banking pin. If you don't have this, select the option to verify your identity with an SMS one-time password.
Select 1 to confirm the request.
End the call, or select 0 if your credit card/-i is compromised and you'll be able to speak to a customer service representative.

Frequently asked questions

You can make an appointment at your nearest HSBC or HSBC Amanah branch. Please bring your NRIC or passport so we can verify your identity.

Yes. When Kill Switch is activated, you won't be able to access your sole and / or joint current and savings account/-i including HSBC HomeSmart/-i as well as online banking and mobile banking app access. This means that you won’t be able to make the following transaction:

cash withdrawals or deposits (including payroll credit, standing instructions, and auto-debits / recurring transactions)
incoming and outgoing local or overseas fund transfers
bill payments or JomPAY
DuitNow/FPX transactions
Payments to your personal financing/-i account
Payments to your housing personal loans or home financing/-i account
online or in-store debit card/-i payments
online banking / mobile banking services

If you've got a joint account/-i, then the person you share it with won't be able to access it either.

No. If you've detected suspicious activity on your credit card/-i, please call us to report a lost or stolen card.

No. Kill Switch only blocks your local HSBC or HSBC Amanah current / savings account/-i including HomeSmart/-i, online banking, and mobile banking access.

All of your current / savings account/-i(s) will become dormant. This will happen 12 months after the last transaction that you initiated. You can find out more here.

There will also be overdue interest / late payment charges on your HomeSmart/-i loan if you default on your repayment. See HomeSmart or HomeSmart-i for more information.

You can check your account/-i balances and transactions through our interactive voice response (IVR) if you're enrolled for phone banking services. You can also speak to a customer service representative.

No. Once you've activated Kill Switch, you'll need to permanently remove it to let standing instructions go through.

You can do this by making an appointment at your nearest HSBC or HSBC Amanah branch. Please bring your NRIC or passport to verify your identity.

Activate Kill Switch

Call us now and use the automated emergency services menu to turn on Kill Switch

Activate Kill Switch

Telebanking

Replace your telebanking PIN (TPIN) with Voice ID to verify your identity with your voice.

Security centre

Find important information about online security and how to protect your accounts and cards.

Activate Kill Switch via Interactive Voice Response (IVR)

Activate Kill Switch from a registered mobile number

Activate Kill Switch from a non-registered phone number

Frequently asked questions

How can I reactivate my account access?

How will I know when Kill Switch is activated?

Will Kill Switch affect how I can use my account?

Will my credit card/-i get suspended when I activate Kill Switch?

Will Kill Switch affect my access to my overseas accounts, online banking, or mobile banking?

What happens if I don't reactivate my bank account access?

How can I check my account balance and transactions once I've activated Kill Switch?

Can I temporarily reverse the Kill Switch to let a standing instruction transaction go through?

Activate Kill Switch

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