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Kill Switch

If you suspect you've been scammed, use the Kill Switch to immediately block all of your account activity.

Activate Kill Switch via Interactive Voice Response (IVR)

The Kill Switch will instantly block all account activity. It will log off and suspend any active online banking and mobile banking app usage. You should only use the Kill Switch if you think you've been scammed.

What happens when you activate Kill Switch

Kill Switch will:
  • block all incoming and outgoing transactions for all of your bank accounts
  • temporarily suspend your online banking and mobile banking app access

You should only activate it if you think you've been scammed.

Activate Kill Switch from a registered mobile number

You can activate Kill Switch via the HSBC or HSBC Amanah contact centre interactive voice response (IVR) if you're enrolled for phone banking services.

You can do this by following these steps. Please call us using your registered mobile number.

  1. Call the HSBC contact centre or HSBC Amanah contact centre.
  2. Select the star key "*" on your mobile device keypad to access the emergency service menu.
  3. Select 1 to suspend current and/or savings account/-i access, and/or online banking and mobile banking access.
  4. Select 1 to confirm the request.
  5. End the call, or select 0 if your credit card/-i is compromised and you'll be able to speak to a customer service representative.
 

Frequently asked questions

Activate Kill Switch

Call us now and use the automated emergency services menu to turn on Kill Switch

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