Top of main content

Account dormancy

Account dormancy

  1. “Dormant Account” is defined as the status of any account or credit card held by a customer where customer has not initiated any transaction as follows:
    1. All HSBC/HSBC Amanah current and savings accounts will turn dormant 12 months after the last customer initiated transaction; and
    2. All HSBC/HSBC Amanah credit card/-i(s) will turn dormant 24 months after the last customer initiated transaction
  2. A Dormant Account will be automatically inhibited and you will not be able to make any transactions through the account (both withdrawing and depositing) until it is reactivated
  3. The account balances in your Dormant Account will remain as is and can still be viewed via your Online Banking


To reactivate any Dormant Account – please proceed to any HSBC/HSBC Amanah branch to perform the reactivation.

Customer status dormancy

  1. "Dormant Customer" is defined as the status of a customer when ALL of the customer's accounts with HSBC/HSBC Amanah have not had any customer initiated transaction for 24 months or more.
    1. Customers with only a single account (CASA/Card account)

      If a customer has only one (1) account with HSBC/HSBC Amanah - the account will become a Dormant Account after 12 months from date of last customer initiated transaction; but the customer's status will continue to remain active. If reactivation of the Dormant Account is not completed within the next 12 months, the customer will then become a Dormant Customer.
    2. Customers with two (2) or more accounts

      If a customer has two (2) or more accounts with HSBC/HSBC Amanah - the customer will become a Dormant Customer 12 months after ALL of the customer's accounts have turned into Dormant Accounts.
    3. For example, you have three (3) accounts with HSBC/HSCB Amanah - the accounts may turn dormant at different dates depending on when your last initiated a transaction with the respective account(s).
    4. You will become a Dormant Customer 12 months after ALL three (3) of your accounts have become Dormant Accounts.
  2. If your status is a Dormant Customer - you will not be able to reactivate any of your Dormant Account(s) until you have updated your personal information with us.
  3. To perform an update of your personal information - you may proceed to any of our HSBC/HSBC Amanah Malaysia branches. When doing so, please bring along the following at minimum:
    1. For Malaysians - Malaysia National Identity Card and driver's license (if available). Proof of residential address* is required if it is different from the address stated on your Malaysia National Identity Card
    2. For Foreigners - Valid Passport and proof of residential address*
  4. From time to time, we may ask you to furnish proof of your source of funds and source of wealth. Our branch staff will guide you further if this is the case.
  5. At the branch, our staff will guide you with your personal information update. After which, please allow us three (3) to five (5) working days to process your status and account reactivation. Your customer status with us must be reactivated before you can use your account(s) once again.

*Documents accepted as proof of residential address are any latest three months utility bills or tenancy agreements in your name.

How do I prevent account and/or customer status dormancy?

How to prevent Account Dormancy?

  • Perform a transaction with any of your accounts with us at least once every 12 months, such as using your debit/credit card for any purchases, performing bill payments or inward/outward interbank transfers.

How to prevent Dormant Customer status?

  • Ensure that at least one of your accounts with HSBC/HSBC Amanah is in active status. Setting up a standing instruction with your current or savings account or credit card will help to ensure that your account and customer status stays active.
Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.