We're here to help
For customers that might have difficulty with their monthly loan or financing payments, we encourage you to get in touch with us to talk about your circumstances and how we can help.
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During this pandemic situation, we understand and recognize that many of our customers and clients may still experience a range of difficulties, possibly in making repayments or experiencing challenges with cash flow and beyond.
At HSBC Malaysia, we will continue to help provide assistance for those who need help and stay in touch with our customers to help them navigate the challenges and uncertainty generated by COVID-19. For retail customers that might have difficulty with their monthly loan or financing payments, we encourage you to reach out to us and talk about your circumstances and how we can help. One convenient option is to connect with our Web Chat agents from Monday till Friday (9.00am – 6.00pm) by clicking the "Chat“ and icon on this page.
The type of assistance we may be able to provide will vary depending on your individual circumstances and our team will aim to provide you with temporary relief from your monthly repayments. We are ready to work with you to make a plan that’s tailored to your situation to help you through this difficult period.
For our business or SME customers, it’s really important that you get in touch and stay in touch with us - even if you’re not yet directly affected. We’re committed to helping our customers recover from the impact of the COVID-19 pandemic. Please reach out to your Relationship Managers or send your query to firstname.lastname@example.org.
COVID-19 support and resources
Loan payments and deferrals
Find out how the HSBC automatic deferment works for Individual & Retail Business Banking (Fusion) loans/financing and how to apply or opt out.
If your finances have been impacted by the Covid-19 pandemic and you're worried about making payments on your HSBC credit card, you can request for a Relief Balance Conversion.
Temporary extension of expired HSBC/HSBC Amanah Debit Card/-i
Due to Covid-19 situation, we have temporarily extended the usage period for HSBC/HSBC Amanah Debit Cards/-i ("Debit Card/-i") that have expired.
Delay in delivery of physical statements
From 18 Mar 2020, delivery of credit card/-i and banking physical statements. Your current statements are available in digital format on both online and mobile banking.
MEPS ATM withdrawal fees waiver
We are waiving all MEPS ATM withdrawal fees from 6 April 2020 until the end of the Movement Control Order period. You may withdraw from any bank's ATM nationwide using your HSBC/HSBC Amanah ATM cards and fees won't apply.
Support for your business
The spread of COVID-19 is causing significant disruption for businesses across the country/region. To support businesses in Malaysia, we have also implemented temporary measures to assist our corporate/SME Commercial Banking customers during the pandemic.