Liquidity Relief

Dear valued HSBC customers,

With more than 150 years of history in this region, HSBC has stood shoulder-to-shoulder with Malaysians through many ups and downs. The current situation is no different. We understand that many of our customers find themselves in a very challenging situation and we are ready to help.

Bank Negara Malaysia has issued guidance on automatically deferring the financial obligations of individuals and small and medium enterprises (SMEs) for 6 months and HSBC fully supports this deferment. In fact, we are going beyond the requirements by deciding not to compound interest for any amounts deferred during the deferment period.

We have prepared a set of FAQs so that you can see precisely what the deferment covers, whether you qualify and the impact of this on your future repayments. Please do take the time to read these carefully and, if you still have questions, please call us at 1300-88-1388.

Eligible individuals or SME customers will automatically be opted in for the deferment and you do not need to do anything. For individuals or Retail Business Banking customers who wish to opt out and maintain your current repayment arrangements, please reply to the opt-out SMS notifications sent by the Bank no later than 10 April 2020. For SME Commercial Banking customers, please visit click here for more information.

For larger companies experiencing stress, we encourage you to contact us via your relationship manager so that we can agree an approach which works for all.

Please do not visit your branch to discuss the deferment – full support is available either online or by phone. Remember that each of us needs to minimise movement from our home for the safety of all.

HSBC is here to support you during this difficult period – please do contact us should you have any concerns or questions.

Thank you and stay safe!

Stuart Milne
Chief Executive Officer, Malaysia

Updates on Branch Operating Hours & Self-Service Terminals

We at HSBC are committed to both serving our customers and protecting the health and well-being of our employees. Customers, and communities. We also consider that we all have a role to play in ensuring fill compliance with the Government’s Movement Control Order (MCO).

Therefore, effective 26 March 2020 and until the expiry of the MCO on 14 April 2020, only the following HSBC/HSBC Amanah branches will be operational from 9:30am to 03:00pm (Monday – Friday).

However, all our branches Self-Service Terminals (SST) including ATMs and CDMs will remain open from 07:00am – 10:00pm daily. (except for where local guidelines differ and, HSBC Amanah Sri Petaling, HSBC Amanah Sungai Buloh and HSBC Bayan Baru, of which all services including SST have been suspended).

We are waiving all MEPS ATM withdrawal fees from 6 April 2020 until the end of the Movement Control Order period. You may withdraw from any bank’s ATM nationwide using your HSBC ATM cards and fees won’t apply.

Branch information
Branch
Address
General Line
HSBC Bukit Bintang
No. 33 Jalan Sultan Ismail, 50250 Kuala Lumpur
03 - 8894 1700
HSBC Damansara Uptown
Lot. 55.56 &59, Jalan SS2/37, Damansara Utama, 47400 Petaling Jaya
03 - 2182 9000
HSBC Mon’t Kiara
Plaza Mon’t Kiara No 2, Jalan Kiara, Mont Kiara, Kuala Lumpur, 50480
03 - 2075 7501
HSBC Puchong
No 7 Jalan Kenari 5, Bandar Puchong Jaya, Puchong, 47100
03 - 2181 9200
HSBC Subang Jaya
Unit 2A & 2A-A, Jalan USJ 10/1B, Subang Jaya, Selangor
03 - 2181 5890
HSBC Amanah Shah Alam
Plaza Shah Alam, No,2 Jalan Tengku Ampuan Zabedah E9/E, Seksyen 9, Shah Alam
03 - 2181 5218
HSBC Amanah Taman Connaught Cheras
No.92 & 94, Jalan Cerdas, Taman Connaught Cheras, Cheras, Kuala Lumpur
03 - 8894 1895
HSBC Downing Street, Penang
No 1 Lebuh Downing, Georgetown, Penang
04 - 2595 500
HSBC Amanah Juru , Penang
No 1812 Jalan Perusahaan Autocity, North-South Highway, Juru Interchange, Prai, Prai
04 - 2595 333
HSBC Ipoh, Perak
No 138 Jalan Sultan Yussuf, Ipoh, Perak
05 - 2083 800
HSBC Kuantan
No 1 Jalan Mahkota, Kuantan
09 - 5057 200
HSBC Melaka
No 777 Jalan Hang Tuah, Melaka
06 - 2896 200
HSBC Taman Molek, Johor
No 44 & 46 Jln Molek 1/10, Taman Molek, Johor Bahru
07 - 3573 791
HSBC Amanah Nusa Bestari, Johor
Taman Nusa Bestari, Skudai, Skudai, Johor Bahru
07 - 2337 488
Branch information
Branch
HSBC Bukit Bintang
Address
No. 33 Jalan Sultan Ismail, 50250 Kuala Lumpur
General Line
03 - 8894 1700
Branch
HSBC Damansara Uptown
Address
Lot. 55.56 &59, Jalan SS2/37, Damansara Utama, 47400 Petaling Jaya
General Line
03 - 2182 9000
Branch
HSBC Mon’t Kiara
Address
Plaza Mon’t Kiara No 2, Jalan Kiara, Mont Kiara, Kuala Lumpur, 50480
General Line
03 - 2075 7501
Branch
HSBC Puchong
Address
No 7 Jalan Kenari 5, Bandar Puchong Jaya, Puchong, 47100
General Line
03 - 2181 9200
Branch
HSBC Subang Jaya
Address
Unit 2A & 2A-A, Jalan USJ 10/1B, Subang Jaya, Selangor
General Line
03 - 2181 5890
Branch
HSBC Amanah Shah Alam
Address
Plaza Shah Alam, No,2 Jalan Tengku Ampuan Zabedah E9/E, Seksyen 9, Shah Alam
General Line
03 - 2181 5218
Branch
HSBC Amanah Taman Connaught Cheras
Address
No.92 & 94, Jalan Cerdas, Taman Connaught Cheras, Cheras, Kuala Lumpur
General Line
03 - 8894 1895
Branch
HSBC Downing Street, Penang
Address
No 1 Lebuh Downing, Georgetown, Penang
General Line
04 - 2595 500
Branch
HSBC Amanah Juru , Penang
Address
No 1812 Jalan Perusahaan Autocity, North-South Highway, Juru Interchange, Prai, Prai
General Line
04 - 2595 333
Branch
HSBC Ipoh, Perak
Address
No 138 Jalan Sultan Yussuf, Ipoh, Perak
General Line
05 - 2083 800
Branch
HSBC Kuantan
Address
No 1 Jalan Mahkota, Kuantan
General Line
09 - 5057 200
Branch
HSBC Melaka
Address
No 777 Jalan Hang Tuah, Melaka
General Line
06 - 2896 200
Branch
HSBC Taman Molek, Johor
Address
No 44 & 46 Jln Molek 1/10, Taman Molek, Johor Bahru
General Line
07 - 3573 791
Branch
HSBC Amanah Nusa Bestari, Johor
Address
Taman Nusa Bestari, Skudai, Skudai, Johor Bahru
General Line
07 - 2337 488

Meanwhile, to support efforts to curb infections, all servicing is strictly by appointment only, please do call ahead. We also encourage customers to wear a face mask when visiting our branches and to utilize the hand sanitizers made available.

We strongly encourage you to use our HSBC Online Banking, Mobile Banking application or Call Centre for services that are available on those channels.

Beware of Covid-19 Phishing Scams

Some fraudsters are trying to cash in on the Covid-19 pandemic by posing as trusted organisations like banks.

They may pretend to offer a safe haven for your money or medical guidance. They'll then try to trick you into making a payment into a safe account, giving personal or financial information.

Cyber criminals are also trying to spread malware through a 'Coronavirus Map' app. It has no intention of providing useful information, but instead is designed to capture user names, passwords, credit card numbers and other sensitive data.

Typically, they'll get in touch through:

  • phone calls
  • emails
  • texts or chats
  • social media posts

Remember, HSBC will never ask you via social media or e-mail to provide your PINs, passwords, personal details or to move money to a safe account. As a good practice, customers should access www.hsbc.com.my. directly to start an Online Banking session and not via a link.

Should you receive suspicious message from unqualified sources, please contact our Contact Centre at 1300-88-1388 or (+603)-8321-5400 (Overseas) or 1-300-80-2626 (Amanah) or (+603)-8321-5200.

It’s easy to do your banking at home

You can handle your banking needs from home or any other location by using HSBC Online Banking and Mobile Banking.

Learn more about the benefit of online banking, including 6 things you don’t need to go to your branch for.

Delay in Delivery of HSBC/HSBC Amanah Physical Statements

Due to impacted services following current Covid-19 outbreak, with effect from 18 Mar 2020, there will be delay in the delivery of credit card/-i and banking physical statements. 

For credit card/-i customer, to facilitate payment process, please take note that a summary of payment details would be communicated via SMS. 

For banking customer, please refer to your Relationship Manager. 

You may also view your recent transactions and available balances via Online Banking/Mobile Banking 

We hope that the situation will improve soon so we can resume providing our customer seamless services.

Delay in Delivery of HSBC/HSBC Amanah Credit and Debit card/-i(s)

Due to Covid-19 situation and the Movement Control Order (MCO) imposed by the Malaysian Government, there will be delay in the delivery of all new and replacement credit and debit card/-i(s). We expect to deliver the new and replacement credit and debit card-i(s) to customers once the MCO is lifted.

Stay safe and we hope that the situation improves soon so we can resume providing our customers seamless services.