Learn about the automatic 6 month loan and financing deferment as well as other key financial support we offer if you think you may struggle to repay debts in the coming months.
HSBC Targeted Assistance Programme
We empathise with individuals and businesses who are going through economic hardship due to the Covid-19 pandemic. HSBC has supported our customers through many ups and downs, and our commitment remains unchanged.
While the 6-month automatic deferment period has ended on 30 September 2020, in line with YAB Prime Minister's announcement on 29 July 2020, HSBC will be providing targeted assistance to those who need additional support after the 6-month automatic deferment and provide relief options to customers who are most affected.
Retail/Individual customers who have lost their jobs in 2020
Retail/Individual customers who is experiencing a reduction in salary in 2020
For HSBC Fusion (Retail Business Banking) customers
Assistance is also available for affected customers who do not fall into the above categories, on a case by case basis.
If you are experiencing payment difficulties or need further financial support, please contact us. Remember, if you are worried about making future payments, we will work with you to determine a suitable solution.
HSBC 6-month Automatic Deferment Programme
The 6-month automatic deferment period has ended on 30 September 2020. If you are comfortable that your monthly payments are starting again, we have alternative payment options post the deferment period to help you save more on the total accrued interest/profit/lease rental payable.
Retail/Individual customers who have new loans/financing approved and/or disbursed after 1 April 2020 may also apply for up to 6 months deferment if needed.
Feature help and support
Delay in delivery of physical statements
From 18 Mar 2020, delivery of credit card/-i and banking physical statements. Your current statements are available in digital format on both online and mobile banking.
Temporary extension of expired HSBC/HSBC Amanah Debit Card/-i
Due to Covid-19 situation, we have temporarily extended the usage period for HSBC/HSBC Amanah Debit Cards/-i ("Debit Card/-i") that have expired.
Featured help and support articles
Do your banking from home
Get help with online banking or our mobile banking app (on compatible devices) without having to leave your home.
We're here to help
Find out how to stay safe online and guard against the latest coronavirus scams.
See what you can do through online and mobile banking without leaving home.