Top of main content

Help with your finances

To help you through these uncertain times, we’re working hard to make sure you have the financial support and guidance you need.

Learn about the automatic 6 month loan and financing deferment as well as other key financial support we offer if you think you may struggle to repay debts in the coming months.

If you need additional support after the deferment period

If you are currently on our deferment programme, you can contact us to discuss your options.

Feature help and support


Find out about the 6 month financing deferral, eligibility and how to opt-out.

Credit cards

Request for Relief Balance Conversion on your HSBC credit card.

Retail Business Banking (Fusion) Loans/Financing support

From 1 April 2020 customers with eligible Retail Business Banking (Fusion) Loans/Financing accounts will have their payments automatically deferred for 6 months.

Important updates

Delay in delivery of physical statements

From 18 Mar 2020, delivery of credit card/-i and banking physical statements. Your current statements are available in digital format on both online and mobile banking.

Temporary extension of expired HSBC/HSBC Amanah Debit Card/-i

Due to Covid-19 situation, we have temporarily extended the usage period for HSBC/HSBC Amanah Debit Cards/-i ("Debit Card/-i") that have expired.

Featured help and support articles


Get help with online banking or our mobile banking app (on compatible devices) without having to leave your home.


Manage your finances at your fingertips.


With the Movement Control Ordinance in place, we have had to update our branch services and hours. View the latest information.

We're here to help

security icon

Find out how to stay safe online and guard against the latest coronavirus scams.

online banking icon

See what you can do through online and mobile banking without leaving home.