Learn about the automatic 6 month loan and financing deferment as well as other key financial support we offer if you think you may struggle to repay debts in the coming months.
If you need additional support after the deferment period
If you are currently on our deferment programme, you can contact us to discuss your options.
Feature help and support
Find out about the 6 month financing deferral, eligibility and how to opt-out.
Request for Relief Balance Conversion on your HSBC credit card.
Retail Business Banking (Fusion) Loans/Financing support
From 1 April 2020 customers with eligible Retail Business Banking (Fusion) Loans/Financing accounts will have their payments automatically deferred for 6 months.
Delay in delivery of physical statements
From 18 Mar 2020, delivery of credit card/-i and banking physical statements. Your current statements are available in digital format on both online and mobile banking.
Temporary extension of expired HSBC/HSBC Amanah Debit Card/-i
Due to Covid-19 situation, we have temporarily extended the usage period for HSBC/HSBC Amanah Debit Cards/-i ("Debit Card/-i") that have expired.
Featured help and support articles
Do your banking from home
Get help with online banking or our mobile banking app (on compatible devices) without having to leave your home.
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Find out how to stay safe online and guard against the latest coronavirus scams.
See what you can do through online and mobile banking without leaving home.