HSBC Bank Malaysia and HSBC Amanah Malaysia will continue to extend financial assistance for individuals, microenterprises and SMEs in Malaysia affected by the pandemic
We empathise with individuals and businesses who are going through economic hardship due to the Covid-19 pandemic. HSBC has supported our customers through many ups and downs, and our commitment remains unchanged.
Our existing financial assistance programmes will continue to be made available as below:
- For individual customers: Please refer to Section 1 and 2 below for more details, and to select your preferred payment assistance.
- Retail Business Banking (RBB) customers: Please refer to Section 3 below for more details, and to select your preferred payment assistance.
- For business or SME customers, please click here for more information or get in touch with your Relationship Manager.
Financial Management and Resilience Programme (Program Pengurusan & Ketahanan Kewangan, URUS)
Following the recent announcement by the Government of Malaysia on 13 October 2022, the Financial Management and Resilience Programme (Program Pengurusan & Ketahanan Kewangan, URUS) is now available for eligible B50 individual customers. The programme is open for applications from 15 November 2021 to 31 January 2021.
URUS is available to individual customers who meet the full eligibility criteria including the need to provide supporting documents. Under URUS, AKPK will also provide personalised financial plans that are developed holistically, taking into account the customer’s financial circumstances and ability to afford repayment of all their financing obligations.
Customers are encouraged to understand the details of the financial plans options offered before application and be reminded to apply where they currently have performing facilities that are under existing repayment assistance.
- Please click here for more information on URUS
- Please click here for our URUS application form
Section 1: HSBC Additional Deferment Programme 2/Payment Reduction Programme 2 for mortgages/home financing and personal loans/financing accounts
We empathise with individuals and businesses who are going through economic hardship due to the Covid-19 pandemic. HSBC has supported our customers through many ups and downs, and our commitment remains unchanged.
Our refreshed financial assistance programmes are now available to assist our customers who are impacted by the COVID-19 situation and require further assistance in servicing their HSBC loans/financing.
For individual customers:
- Please click here for more information on our programmes.
- Please click here for our application form.
For credit card customers, please refer to Section 2 below for assistance.
If you would like to speak to our team regarding our financial assistance programmes, please call 03-8321 8866 between 9 a.m. to 9.30 p.m. (Monday to Sunday).
Terms
Section 2: HSBC Relief Balance Conversion (RBC) Programme and RBC Deferment Programme for individual credit card customers
HSBC Bank Malaysia and HSBC Amanah Malaysia will include our payment assistance support to our credit card/-i customers.
- Please click here for more information about our RBC and RBC Deferment programmes.
- To select your preferred payment assistance option please contact our Contact Centres below :
HSBC Bank - 1300 88 1388 (7:30a.m. - 9:30p.m.)
HSBC Premier - 1300 88 9393 (24 hours)
HSBC Amanah - 1300 80 2626 (7:30a.m. - 9:30p.m.)
Section 3: HSBC Additional Deferment Programme 2.2 /Payment Reduction Programme 2.2 for Retail Business Banking (RBB) customers
We empathise with individuals and businesses who are going through economic hardship due to the Covid-19 pandemic. HSBC has supported our customers through many ups and downs, and our commitment remains unchanged.
Our refreshed financial assistance programmes are now available to assist our customers who are impacted by the COVID-19 situation and require further assistance in servicing their HSBC loans/financing.
For RBB customers:
- Please click here for more information on our programmes.
- Please click here for our application form.
If you would like to speak to our team regarding our financial assistance programmes, please call 03-8321 8866 between 9 a.m. to 9.30 p.m. (Monday to Sunday).
HSBC Targeted Assistance Programme
We empathise with individuals and businesses who are going through economic hardship due to the Covid-19 pandemic. HSBC has supported our customers through many ups and downs, and our commitment remains unchanged.
If you are experiencing payment difficulties or need further financial support, please reach out to our Web Chat agents from Monday till Friday except public holiday (9.00am - 9.00pm) by clicking the "Chat" & icon on this page. Remember, if you are worried about making future payments, we will work with you to determine a suitable solution.
We will also be able to provide you with information about The Credit Counselling and Debt Management Agency, or commonly known as Agensi Kaunseling dan Pengurusan Kredit (AKPK) which is an agency set up by Bank Negara Malaysia since April 2006 as an alternative option.
Terms
HSBC 6-month Automatic Deferment Programme
The 6-month automatic deferment period has ended on 30 September 2020. If you are comfortable that your monthly payments are starting again, we have alternative payment options post the deferment period to help you save more on the total accrued interest/profit/lease rental payable.
Retail/Individual customers who have new loans/financing approved and/or disbursed after 1 April 2020 may also apply for up to 6 months deferment if needed.
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