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Managing your account from home

There is a lot you can do using our mobile or online apps from the safety of your own home.

Banking online during the coronavirus outbreak can help you stay safe and also reduce the demand on our branches and call centres so they can focus on the most urgent issues.

Save time. Stay safe. Bank online

Get started with online banking

Our new online banking platform is straightforward. Register now.

Get help with mobile banking

You can manage your accounts easily and securely with mobile banking. Find out more to get set up.


Transfer money quickly and simply.


Pay your bills.

Extended banking services from the comfort of your home

We encourage you to use HSBC Malaysia online banking or mobile banking for your banking needs during this Movement Control Order (MCO) period.

If you are unable to use HSBC Malaysia online banking or mobile banking, you may alternatively choose to raise a request via e-Form or email for selected transactions.

How to Apply

For non-Premier customers, please Submit a request via e-Form at You may refer to the Guide on how to complete the e-Form . We will be in touch within 3 to 5 working days to assist you in executing the Letter of Authorisation.

For Premier customers, e-Form is not required. You may proceed by emailing the completed Letter of Authorisation (which can be found below) to your Premier Relationship Manager and they will assist you with the transactions.

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Get help with online banking or our mobile banking app (on compatible devices) without having to leave your home.


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With the Movement Control Ordinance in place, we have had to update our branch services and hours. View the latest information.

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