Top of main content

Avoiding scams during the COVID-19 outbreak

Safeguard your finances during COVID-19 with the most up-to-date guidance.

Sadly, criminals are posing as organisations such as banks, governments or health service providers to try to steal money during the coronavirus outbreak.

It's important to be aware of the latest scams so you don't give away personal or financial information.

Protect yourself against fraud

 

Learn how financial crime affects all of us and why information is crucial to preventing financial crime.

 

Read our guidance and tips on how you can stay safe while banking online.

 

Guidance on how you can protect your credit card.

What are the known scams related to COVID in Malaysia?

We would like to urge everyone to be cautious and remain alert to perpetration of scams concerning product applications promoted through social media, emails and phone calls from suspicious numbers.

There have been also cases where scammers are posting advertisements passing off as trusted organisations like banks and scammers may also pretend to offer a safe haven for your money or medical guidance and proceed to trick you into making a payment into a safe account, giving personal and/or financial information.

Cyber criminals are also trying to spread malware through 'Coronavirus Map' apps. It has no intention of providing useful information, but instead is designed to capture user names, passwords, credit card numbers and other sensitive data. Please don't click on links from sources that you don't know.

How can I protect myself?

Please be aware that:

  • The Bank will not request any personal income documents via chat applications (such as Whatsapp, WeChat, etc.).
  • Beware of fake business cards and email addresses. Our HSBC and HSBC Amanah email addresses always end with @hsbc.com.my, for example, adam@hsbc.com.my.
  • We will never ask you via social media or e-mail to provide your PINs, passwords, personal details or to move money to a safe account.
  • We will never request payment upfront or processing fees for any of our loan/financing and deferment plan.
  • As a good practice, customers should access www.hsbc.com.my or www.hsbcamanah.com.my directly to start an Online Banking session and not via a link.

What if I am a victim of fraud, or suspect fraud?

Should you receive suspicious message from unqualified sources, please contact our: Contact Centre at 1300-88-1388 or (+603)-8321-5400 (Overseas) or 1-300-80-2626 (Amanah) or (+603)-8321-5200.

Featured help and support articles

 

Get help with online banking or our mobile banking app (on compatible devices) without having to leave your home.

 

Manage your finances at your fingertips.

 

With the Movement Control Ordinance in place, we have had to update our branch services and hours. View the latest information.

We're here to help

institution and coins

Help and advice for mortgages, credit cards, loans, savings accounts and business customers.

mobile device screen

See what you can do through online and mobile banking without leaving home.