Avoiding scams during the COVID-19 outbreak

We would like to urge everyone to be cautious and remain alert to perpetration of scams concerning product applications promoted through social media, emails and phone calls from suspicious numbers.

There have been also cases where scammers are posting advertisements passing off as trusted organisations like banks and scammers may also pretend to offer a safe haven for your money or medical guidance and proceed to trick you into making a payment into a safe account, giving personal and/or financial information.

Cyber criminals are also trying to spread malware through 'Coronavirus Map' apps. It has no intention of providing useful information, but instead is designed to capture user names, passwords, credit card numbers and other sensitive data. Please don't click on links from sources that you don't know.

Please be aware that:

• The Bank will not request any personal income documents via chat applications (such as Whatsapp, WeChat, etc.).
• Beware of fake business cards and email addresses. Our HSBC and HSBC Amanah email addresses always end with @hsbc.com.my, for example, adam@hsbc.com.my.
• We will never ask you via social media or e-mail to provide your PINs, passwords, personal details or to move money to a safe account.
• We will never request payment upfront or processing fees for any of our loan/financing and deferment plan.
• As a good practice, customers should access www.hsbc.com.my or www.hsbcamanah.com.my directly to start an Online Banking session and not via a link.

Should you receive suspicious message from unqualified sources, please contact our: Contact Centre at 1300-88-1388 or (+603)-8321-5400 (Overseas) or 1-300-80-2626 (Amanah) or (+603)-8321-5200.