Safeguard your account and Android device
Starting from 23 July 2024, we will roll out new safety measures to the HSBC Malaysia Mobile Banking app (HSBC MY app) on Android devices to protect you from malware. Learn more about what malware scams you need to be aware of, what we've put in place to protect you, and tips you can use to keep yourself safe.
Take me straight to
- Beware of malware scams
- New safety measure in the Android version of the HSBC MY app
- With this safety measure, under what conditions will my access to HSBC MY app be suspended?
- How will I know if my access to the HSBC MY app is suspended?
- If my access to HSBC MY app is suspended, what should I do to restore access?
- How to turn off accessibility of third-party apps on Samsung devices
- How to turn off accessibility of third-party apps on Xiaomi devices
- How to turn off accessibility of third-party apps on vivo devices
- How to turn off accessibility of third-party apps on Huawei devices
- How to turn off accessibility of third-party apps on HONOR devices
- How to turn off accessibility of third-party apps on Google Pixel devices
- How to turn off accessibility of third-party apps on Sony devices
- How to turn off accessibility of third-party apps on Oppo devices
- Tips to protect yourself from malware
Beware of malware scams
We've seen a rise in malware fraud cases. They happen when scammers direct victims to download and install malicious apps on their Android device. This then gives them access to the victims' Android devices to allow them to conduct unauthorised transactions.
Our new safety measures can help protect you from such malware.
New safety measure in the Android version of the HSBC MY app
Starting from 23 July 2024, if we detect potential risks on your Android device, we’ll suspend your access to the HSBC MY app from your device for your protection.
With this safety measure, under what conditions will my access to HSBC MY app be suspended?
You’ll NOT be affected by the new measure if:
- You’re an Android user and only download apps from your phone’s official app stores(for details on official app stores, please refer to FAQs)
Your access might be suspended with the new measure if you have:
- installed apps from sources other than your phone’s official app stores; and
- granted certain permissions for these apps, such as screen sharing or full control of your device
What you can do now:
Check the accessibility settings on your device and assess which app permissions are necessary. When in doubt, turn off the accessibility settings for those apps (Go to device settings > Accessibility) or remove them from your device.
How will I know if my access to the HSBC MY app is suspended?
After the new safety measures are launched on 23 July 2024, you will see this screen, with a red warning icon and the heading "Your device is at risk", on the HSBC MY app if your access is suspended. To restore access, follow the instructions below.
If my access to HSBC MY app is suspended, what should I do to restore access?
You can restore access to the HSBC MY app by turning off accessibility for apps installed from sources other than your phone’s official app stores or delete them.
To check and manage your accessibility settings, simply follow these steps.
How to turn off accessibility of the apps on Samsung devices
How to turn off accessibility of the apps on Xiaomi devices
How to turn off accessibility of the apps on Vivo devices?
How to turn off accessibility of the apps on Huawei devices
How to turn off accessibility of the apps on HONOR devices
How to turn off accessibility of the apps on Google Pixel devices
How to turn off accessibility of the apps on Sony devices
How to turn off accessibility of the apps on Oppo devices
Tips to protect yourself from malware
- Please be cautious when you receive messages that require you to download an app or click on a link as they may contain malware
- Stay vigilant for special offers promoted on social media or received via message
- Avoid clicking on suspicious links or downloading apps that are not from verified developed or trusted sources
- Only download and install apps from verified and trusted sources
- Never grant full control of your device to any third party or share your screen unless you're absolutely certain of the source’s trustworthiness
- Grant access permissions carefully and refrain from entering any account information, passwords or any other personal information into such apps or links