As the world is becoming more connected every day, our security is at a constant risk; especially when it involves banking.
At HSBC, it is our responsibility to protect our customers from fraud and financial crime in the most effective way possible.
Therefore, there will be circumstances where we will need you to confirm, update or provide new information to us. This is to ensure your information is up-to-date, safeguarding your banking to give you peace of mind.
What do I need to know?
HSBC Safeguard is a series of initiatives that safeguard your hard-earned money and savings from financial crime and fraud. To do this we need to ensure the information we have about you is correct.
Over the next few months we will:
- Review all our customer accounts to check we have all the details we need
- Be in touch if we need you to confirm, update or provide new information
How does HSBC Safeguard help me?
In a world that's more connected than ever, there's an even greater need for security. Our global systems are best able to provide you with world-class protection against financial crime when we have your most up-to-date information.
What shall I do next?
For every type of HSBC Account, you can find what you need-to-know below. Simply choose your type of account to find out how HSBC Safeguard will affect you.
- How will I know if I need to update my account? If you receive a letter, it will explain the steps you need to take. We'll only ask you to go into a branch if you need to.
- I've been asked for identification. Which are suitable? Your passport / MyKad or driving licence are best. You can find a full list of ID we accept in our FAQs below.
- What proof of address do you need? Utility bills are the most common proof of address. You'll find a full list of acceptable proof in our FAQs below. Remember, your documents will need to be certified copies.
Malaysian Customer living overseas
- As an overseas customer, what shall I do next? You will have received a letter. We'll follow this up with a phone call to run you through the process.
- Which nationality identification will you accept? We need to see a certified original copy of your passport or national identity card. You can find other accepted ID in our FAQs below.
- What proof of address will you accept? We will need to see your overseas driving licence, utility bill or a non-HSBC bank statement. You can find a full list of what's acceptable in our FAQs below.
- Who can certify my documents? Your local bank, the Malaysian Embassy or Consulate, or a notary public.
Premier Account customers
- I usually bank through my Relationship Manager. Will they be in touch? Yes, they will contact you directly. If you don't have a specified Relationship Manager, you will receive a letter that will explain what we need you to do.
- I've been asked for identification. Which are suitable? Your passport / MyKad or driving licence is preferred. Find a full list of accepted ID in our FAQs below.
- What proof of address do you need? Utility bills are the most common proof of address. You'll find a full list of those we accept in our FAQs below. Your Relationship Manager will talk you through how to certify your documents.
Need more information?
Financial crime can affect anyone and everyone. Your support will go a long way to helping us make banking safer. Watch the video below to learn more about how HSBC is dealing with financial crime.
- What is financial crime and why should I be concerned about it?
- Why do I need to provide more information about my business to HSBC?
To protect customers and HSBC from financial crime, we need to ensure that your information is accurate, up to date, and complete. Watch the video below to understand what type of documents you might be requested to submit.
When to call us
If you've been asked to call us, our Customer Services team will be happy to help. They will advise you if you need to provide some information and explain what you need to do next.
Operation hours: 7:30am - 9:30pm
HSBC Amanah customers
Operation hours: 7:30am - 9:30pm
HSBC Premier & Amanah Premier
Operation hours: 24 hours
When to go into your local branch
It's unlikely that you will need to go into a branch. But if you're requested, they will talk you through HSBC Safeguard and explain what your next steps are.