Service downtime notice
We are constantly enhancing our system in order to bring you a more pleasant banking experience.
Please be advised that all the affected services as listed below will not be available during the following scheduled maintenance.
| Affected Services | Maintenance Date & Estimated interruption period (Malaysia local time) |
|---|---|
| FPX | 2 Nov 2025 (12:00am - 06:00am) 14 Nov 2025 (04:30am - 05:00am) |
eStatement |
2 Nov 2025 (02:30am - 06:30am) |
JomPAY |
5 Nov 2025 (02:00am - 02:15am) 18 Nov 2025 (02:00am - 02:15am) |
| FX on Mobile | 9 Nov 2025 (12:00am - 06:00am) |
| Debit Card Transaction | 9 Nov 2025 (02:00am - 05:00am) |
| ATM/ CRM service not available | 9 Nov 2025 (02:00am - 05:00am) |
| Local and Foreign Transfer between HSBC Accounts | 16 Nov 2025 (12:00am - 03:00am) |
Online Banking Mobile Banking |
16 Nov 2025 (12:15am - 05:15am) |
Send Money Internationally Global Transfer for Family & Friends FX on Mobile |
16 Nov 2025 (05:00am - 07:00am) |
| Affected Services | FPX |
|---|---|
| Maintenance Date & Estimated interruption period (Malaysia local time) |
2 Nov 2025 (12:00am - 06:00am) 14 Nov 2025 (04:30am - 05:00am) |
| Affected Services |
eStatement |
| Maintenance Date & Estimated interruption period (Malaysia local time) |
2 Nov 2025 (02:30am - 06:30am) |
| Affected Services |
JomPAY |
| Maintenance Date & Estimated interruption period (Malaysia local time) |
5 Nov 2025 (02:00am - 02:15am) 18 Nov 2025 (02:00am - 02:15am) |
| Affected Services | FX on Mobile |
| Maintenance Date & Estimated interruption period (Malaysia local time) | 9 Nov 2025 (12:00am - 06:00am) |
| Affected Services | Debit Card Transaction |
| Maintenance Date & Estimated interruption period (Malaysia local time) | 9 Nov 2025 (02:00am - 05:00am) |
| Affected Services | ATM/ CRM service not available |
| Maintenance Date & Estimated interruption period (Malaysia local time) | 9 Nov 2025 (02:00am - 05:00am) |
| Affected Services | Local and Foreign Transfer between HSBC Accounts |
| Maintenance Date & Estimated interruption period (Malaysia local time) | 16 Nov 2025 (12:00am - 03:00am) |
| Affected Services |
Online Banking Mobile Banking |
| Maintenance Date & Estimated interruption period (Malaysia local time) | 16 Nov 2025 (12:15am - 05:15am) |
| Affected Services |
Send Money Internationally Global Transfer for Family & Friends FX on Mobile |
| Maintenance Date & Estimated interruption period (Malaysia local time) | 16 Nov 2025 (05:00am - 07:00am) |
Please be advised that all the affected services as listed above will not be available during the mentioned scheduled maintenance period.
All services will be available as normal after the interruption period. We would like to advise you to make prior arrangements in relation to the affected services to avoid any disruption.
Should you have any enquiry in relation to the above, please call our Telebanking Centre at 1-300-88-1388 (within Malaysia) or 603-8321 5400 (from overseas) prior to the Interruption Period.
We apologise for any inconvenience caused.