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HSBC Malaysia Social Media Terms and Conditions

HSBC Malaysia Social Media

Connect with us on our Facebook page, YouTube channel and Instagram page. You can simply like our Facebook page to see our latest news, insights, offers and connect with us in Malaysia. You can also subscribe to our YouTube Channel where you can find videos on financial literacy, digital banking updates, personal financial security, informative videos on business banking and international trade, and the best stories from HSBC. Follow us on Instagram to join interactive activities while you learn and get inspired to build your own success stories.

We will respond to your banking queries on our Facebook Page from 9am to 6pm, Monday to Friday excluding public holidays. Please note that HSBC Malaysia YouTube Channel is for video content sharing only and HSBC Malaysia Instagram page is for brand related content sharing only.

Please do not share any personal account information or passwords directly on our Facebook page. To maintain security and confidentiality of your account, we will not respond to or act on any account related queries and instructions received through our Facebook page.

For account related queries and instructions, please call us through HSBC Phone Banking.

HSBC Malaysia Official Facebook page

HSBC Malaysia Official YouTube Channel

HSBC Malaysia Official Instagram page

HSBC Facebook Community Guidelines

HSBC Bank Malaysia Berhad 198401015221 (127776-V) will be referred to as "HSBC Bank" and HSBC Amanah Malaysia Berhad 200801006421 (807705-X) will be referred to as "HSBC Amanah", collectively referred to as "HSBC".

The HSBC Malaysia Facebook Page is an interactive space for customer engagement. Please remember to follow these simple rules.

HSBC strongly recommends that you do not share any personal data like your name, address, date of birth, bank account number, credit card number etc. on any social media channels. Sharing any such information will be at your own risk. HSBC will never ask you to post any personal data via social media.

Please do not post content that promotes, suggests or encourages:

  • Gambling or any content related to online casinos, sports books, bingo or poker;
  • The use of firearms/weapons/ammunition, any illegal drugs, prostitution, pornography;
  • Nudity, profanity or other adult content, violence, or the use of alcohol or tobacco products;
  • The taking up of arms against any person, government or entity or otherwise challenge or seek to overthrow any government;
  • Or otherwise contains:
  • Obscene, indecent, defamatory, libellous, slanderous and/or unlawful content;
  • Content that infringes upon, or otherwise violates, the rights of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary rights;
  • Content that is deceptive or fraudulent;
  • Hateful, or other discriminatory, disparaging or denigrating content, whether directed at an individual, group, or other site users, and whether based upon race, age, gender, disability, sexual orientation, ethnicity, religion, political orientation, national origin, citizenship, ancestry, marital status, veteran status or mental or physical disability or condition, or content that uses adversarial or confrontational tactics to impact a product, service, industry or organization;
  • Confidential information that violates any obligation of confidentiality;
  • Any viruses, spyware, malware, or other malicious components that are designed to harm the functionality of a computer in any way; or
  • "Spam" advertisements or references to non-HSBC offers, products, services or websites;

HSBC may remove any post that contains any of the restricted content as listed above. All content (including comments, opinions and statements) posted on HSBC Malaysia's social channels are under the responsibility of the individuals posting them.

We update and monitor HSBC Malaysia Facebook Page from 9am - 6pm Monday through Friday, business days excluding public holidays.

We are happy if you share our content, like our page and follow us. We do not automatically follow back new followers. If we do follow you, this does not imply endorsement of any kind from HSBC.

We're actively watching what people are saying to and about HSBC on Facebook, and value your feedback. However, because of the public nature of the platforms, we simply can't respond to or engage on all issues.

HSBC will not discuss personal account details via Direct Messages on Facebook. If you have an inquiry requiring the sharing of such information, please contact us through HSBC Phone Banking.

Facebook Ads: Understand what data is used to show you ads

  1. Ads are shown to you based on your activity across Facebook - such as:
    1. Pages you and your friends like 
    2. Information from your Facebook and Instagram profile
    3. Places you check in using Facebook
  2. When you share information like your phone number or email address with HSBC, we might match it to your Facebook profile, using Facebook Custom Audience tool, to show ads to you.
    1. Your data is hashed before it is shared to Facebook. What this means is that, Facebook can't see your personal details like your phone number or email address. All that is visible to Facebook is a series of codes.
      1. The hashed information is used to identify your Facebook profile for us to show you ads.
      2. Facebook does not learn any new identifying information about you from this exercise.
      3. HSBC does not sell data to Facebook.
      4. A 'hashing' algorithm is a one-way mathematical function that creates a non-reversible code of a fixed length for a piece of text. Facebook uses an industry standard secure hashing algorithm called 'SHA-256', commonly used in technologies such as online banking.
  3. Other ways Facebook use to show you ads:
    1. Your activity on websites and apps, including on HSBC's public website
      1. Websites you visit or apps you use can send Facebook data directly by using Facebook's business tools (such as a tracking pixel)
        1. Facebook will then show you ads based on products or services you looked at
    2. Your location data
      1. Facebook uses your location data to show you ads from advertisers trying to reach people in or near a specific place
        1. What information is shared:
          a. Where you connect to the internet
          b. Where you use your phone
          c. Your location from your Facebook and Instagram profile
  4. If you don't want to see our ads on Facebook, follow the following steps on your Facebook account to stop it:
    1. From the ad directly, you have the option to hide the ad or hide all ads from the advertiser
    2. You can also choose 'Why am I seeing this?' to get more context on why you might be seeing the ad
    3. Review and change things that influence what ads you see in your ad preferences

Social media terms and conditions

HSBC Bank Malaysia Berhad 198401015221 (127776-V) will be referred to as "HSBC Bank" and HSBC Amanah Malaysia Berhad 200801006421 (807705-X) will be referred to as "HSBC Amanah", collectively referred to as "HSBC".

HSBC operates channels, pages and accounts on some social media sites to inform, assist and engage with customers. Unless stated otherwise, these are intended for HSBC Malaysia customers and designed for use in Malaysia. We monitor and record comments and posts made on these channels about HSBC so that we can improve our services.

HSBC is not responsible for any information posted on those sites other than information we have posted ourselves. We do not endorse the social media sites themselves, their products or services, or any information posted on them by third parties or other users. The terms of use and policies of the social media sites used by HSBC (e.g. Facebook) also apply to your use of HSBC's channels and pages, and you should ensure that you follow these terms of use and policies as well as those of HSBC. You agree that you will not engage in any activities related to this site that are contrary to applicable law, regulation or the terms of any agreements you may have with HSBC.

The content and material on this site is for informational purposes only and is not intended as an offer or solicitation for the purchase of HSBC stock, securities or any financial instrument, product or service. HSBC doesn't give investment, tax or other professional advice via social media sites. Any communication between you and HSBC on this site does not alter, change or supersede any of the agreements you may have with us as a customer.

When you engage with HSBC via social media, your personal data may be stored on that social media site's servers, which are outside the control of HSBC. For further information about how we use your personal data, please see our Privacy Policy. Please be aware that any information posted to such sites may be accessed and read by the general public. It is not an appropriate forum to discuss personal account information or financial arrangements. HSBC will not ask you to share personal, account or security information via social media sites, and you should not post such information on those channels. All original content that we post on our social media sites is the copyright of HSBC and any HSBC trademarks, logos or designs are HSBC's intellectual property. You are permitted to share and comment on content that we post to our social media sites, provided that you do not alter it and that you cite us as the source of that content.

Neither HSBC nor any other party involved in the creation, production or delivery of information at this site, nor the officers, directors, employees or representatives of any of the foregoing, are liable in any way for any indirect, special, punitive, consequential, or indirect damages (including without limitation lost profits, or lost opportunity) arising out of or in connection with this site or the use of this site or a linked site or with the delay or inability to use this site or a linked site, whether or not HSBC is made aware of the possibility of such damages. This limitation includes, but is not limited to, the transmission of any viruses, data or harmful code that may affect a user's equipment, any incompatibility between this site's files and the user's browser or other site accessing program, or any failure of any electronic or telephone equipment, communication or connection lines, unauthorised access, theft, or any force majeure. HSBC does not guarantee continuous, uninterrupted or secure access to this site or a linked site. The content, accuracy, opinions expressed and other links provided on the site or by the linked sites are not necessarily investigated, verified, monitored or endorsed by HSBC. The information, software, products and description of services published on the site or a linked site may include inaccuracies or typographical errors, and HSBC and/or HSBC members specifically disclaim any liability for such inaccuracies or errors. Changes are periodically made to the information on the site and linked sites. HSBC may make improvements or changes to the site at any time.

You release HSBC, and its parent, affiliate, subsidiaries, officers, directors, agents, employees, service providers, and all other associated with the development and execution of the site, from any and all liability with respect to, or in any way arising from, the site, including, but not limited to, any suspension, modification or cancellation of the site, technical issues, submissions received or posted, including liability for personal injury, death, damages or loss. Furthermore, by entering, viewing, accessing, downloading items from, browsing or otherwise using this site, you agree to indemnify, defend and hold harmless HSBC, its agents, service providers and their respective parents, and its and their subsidiaries, affiliates, successors, licensees and assigns, and each of their directors, officers, agents, equity holders and employees, from and against any and all claims, losses, costs, damages, liabilities and costs and expenses (including reasonable attorneys' fees and costs) which may arise out of any breach of these terms and conditions or your submissions (such as response to HSBC Facebook postings).

HSBC's following of any other Facebook user, YouTube channels, Instagram accounts or sharing of any third-party content does not constitute an endorsement of the same.

HSBC currently operates Facebook using its official Facebook Page in Malaysia: HSBC Malaysia Facebook Page, YouTube using its official YouTube Channel in Malaysia : HSBC Malaysia and Instagram using its official Instagram Page in Malaysia : HSBC Malaysia

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