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Email statements

Frequently Asked Questions about email statements

Effective 1 January 2019, HSBC will introduce a paper fee statement of RM1.00 per month for each hardcopy credit card paper statement.

The Paper Statement fee will be applicable to the following credit cards:

  • HSBC VISA Signature Credit card
  • HSBC VISA Platinum Credit card
  • HSBC Platinum Mastercard Credit card
  • HSBC Advance VISA Platinum Credit card
  • HSBC Amanah MPower Platinum Credit card-i

How can I avoid the Credit Card/-i Paper Statement Fee?

You can switch to receive e-statement or email statement at any time.

What is the difference between e-statement and email statement?

E-Statement are electronic statements via Personal Internet Banking. Email statement are statements received via email.

Who will be exempted from the Credit Card/-i Paper Statement Fee?

The following groups are exempted from Credit Card/-i Paper Statement Fee:

  • Customers aged 60 and above
  • Customers with disabilities (subject to customer’s declaration)
  • Customers without internet access (subject to customer's declaration)
  • Customers who are computer illiterate (subject to customer's declaration)
  • HSBC Premier and HSBC Amanah Premier customers
  • HSBC Amanah MPowercredit card-i cardholders

How do I enroll for HSBC Credit Card/-i estatement?

  • Via Call Centre
    Please call our Contact Centre at 1-300-88-1388 (for Conventional) or 1-300-80-2626 (for Amanah) to update your preference.
  • Via Personal Internet Banking
    Simply log on to HSBC Personal Internet Banking and follow the 4 steps outlined below.

Step 1

  1. Select ‘Statement and Advices’
  2. Choose ‘Credit Card e-statement settings’

Step 2

Select ‘I would like to receive electronic Credit Card/Credit Card-i statements (e-Statement) only’

Step 3

Update your email address

Step 4

Click “Confirm” to complete the enrolment

Click here to maintain hardcopy credit card/-i statement (to submit request before 15 November 2018.)