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Frequently asked questions - bank statements

Email Statement

What are email statements?

Email statements are your banking statements in PDF form that are sent to the email address you've registered with HSBC/HSBC Amanah.

eStatement

What is an eStatement?

An eStatement is an electronic version of your paper statement. It offers the same comprehensive information as the hard copy statement. A notification will be sent to your online banking mailbox when your eStatement is ready for viewing/to be downloaded.

Paper statement fee

What is the paper statement fee and how much is it?

Since 1 January 2021, we have been charging RM1.50 for each HSBC/HSBC Amanah bank account paper statement. This will be directly debited from your relevant account if you choose to receive paper statements.

You will be automatically exempt from this fee if:

  • You are aged 60 and above
  • The paper statement is for your Basic Saving Account/-i and/or Basic Current Account/-i, or
  • You are an HSBC/HSBC Amanah Premier customer

If you fall into any of the following categories, you will also be exempt from this fee, as long as you declare this fact at any HSBC/HSBC Amanah branch:

  • You have a disability
  • You do not have internet access
  • You are computer illiterate

Credit card paper statement fee

What is a credit card/i paper statement fee and how much is it?

A credit card/-i monthly paper statement fee of RM1.00 was introduced in 2017. Effective 1 January 2021, the credit card/-i monthly paper statement fee will be revised to RM1.50.

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