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Interbank GIRO (IBG) FAQs

What is Interbank GIRO (IBG)?

IBG allows you to transfer funds from your savings or current account to an account at another bank, regardless of whether that account is a savings, current, loan/financing or credit card/-i account. This service is provided by PayNet.

How are individual customers able to perform IBG transfers?

Individual customers can perform IBG transfers through the following channels:

  • HSBC Malaysia online banking
  • HSBC Malaysia Mobile Banking App
  • ATM
  • Branch

Which financial institutions offer IBG?

There are 43 banks that offer IBG, allowing their customers to receive and send funds via IBG.

Refer to this list for participating banks.

What are the daily limits to the amount of money that can be transferred via IBG?

  • HSBC Malaysia online banking - RM200,000, functioning as a combined limit with other third party funds transfers. You may reduce or increase your daily transfer limit, up to a maximum of RM200,000 under "Services" → "Change internet banking limits"
  • ATM - RM5,000
  • Branch - RM500,000

What are the service charges for using IBG?

  • HSBC Malaysia online banking - RM0.10
  • HSBC Malaysia Mobile Banking App - RM0.10
  • ATM - RM0.10
  • Branch - RM2

You may also refer to "HSBC/HSBC Amanah Tariff and Charges" on our website for the current fees and charges for using IBG.

How long will it take to transfer funds to other banks via IBG?

Transfer time table
Crediting time *Funds received by beneficiaries *Refund for unsuccessful transactions

Business days (Monday to Friday)

Before 5:00am

Same business day

By 11:00am

By 5:00pm

Business days (Monday to Friday)

5:01am - 8:00am

Same business day

By 2:00pm

By 8:20pm

Business days (Monday to Friday)

8:01am - 11.00am

Same business day

By 5:00pm

By 11:00pm

Business days (Monday to Friday)

11:01am - 2:00pm

Same business day

By 8:20pm

By 11:00am (next business day)

Business days (Monday to Friday)

2:01pm - 5:00pm

Same business day

By 11:00pm

By 11:00am (next business day)

Business days (Monday to Friday)

After 5:00pm

Next business day

By 11:00am

By 5:00pm
Non-business days (Saturday, Sunday and Federal Territory public holidays)

Next business day

By 11:00am

By 5:00pm
Transfer time table
Crediting time

Business days (Monday to Friday)

Before 5:00am

*Funds received by beneficiaries

Same business day

By 11:00am

*Refund for unsuccessful transactions By 5:00pm
Crediting time

Business days (Monday to Friday)

5:01am - 8:00am

*Funds received by beneficiaries

Same business day

By 2:00pm

*Refund for unsuccessful transactions By 8:20pm
Crediting time

Business days (Monday to Friday)

8:01am - 11.00am

*Funds received by beneficiaries

Same business day

By 5:00pm

*Refund for unsuccessful transactions By 11:00pm
Crediting time

Business days (Monday to Friday)

11:01am - 2:00pm

*Funds received by beneficiaries

Same business day

By 8:20pm

*Refund for unsuccessful transactions By 11:00am (next business day)
Crediting time

Business days (Monday to Friday)

2:01pm - 5:00pm

*Funds received by beneficiaries

Same business day

By 11:00pm

*Refund for unsuccessful transactions By 11:00am (next business day)
Crediting time

Business days (Monday to Friday)

After 5:00pm

*Funds received by beneficiaries

Next business day

By 11:00am

*Refund for unsuccessful transactions By 5:00pm
Crediting time Non-business days (Saturday, Sunday and Federal Territory public holidays)
*Funds received by beneficiaries

Next business day

By 11:00am

*Refund for unsuccessful transactions By 5:00pm

*Under normal circumstances

How will I know if my fund transfer has been successful or not?

A successful transfer will be reflected in your month-end banking statement. If the fund transfer is unsuccessful, you'll receive an SMS from us to notify you about the rejected transaction, as long as you have registered your current mobile phone number with us.

What happens if I transferred funds to a wrong account number?

The funds will be transferred and the amount debited from your account. You're advised to carefully check the beneficiary’s account number to ensure you're transferring funds to the correct beneficiary.

What is a recurring transfer and how can I make one?

What is a recurring transfer and how can I make one?Recurring transfers allow a transaction to be repeated in regular intervals so that a manual transaction is not necessary each time (e.g. for a fixed bill payment you have to make each month).

Recurring transfers can be done by selecting the "Yes" option shown below. You will then be able to select the frequency for which you'd like the transfers to be made.

Interface of bill payment recurring transfers; imaged used for HSBC Malaysia Interbank-qiro FAQ page.

What is a future dated transaction and how can I make one?

Future dated transactions allow you to choose a future date for a transaction to occur.

You can set one up by selecting the "Yes" option shown below.

Interface of bill payment future dated transaction or transfer later; imaged used for HSBC Malaysia Interbank-qiro FAQ page.