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Samsung Pay FAQs


What is Samsung Pay and how does it work?

Samsung Pay is an easy-to-use mobile payment service which can be used to make secure purchases almost anywhere in Malaysia. Samsung Pay uses Magnetic Secure Transmission (MST) and Near Field Communication (NFC) to make mobile payments more accessible to merchants and consumers.


How do I add HSBC/HSBC Amanah Credit Cards/-i to use Samsung Pay?

Scan your HSBC/HSBC Amanah Credit Card/-i with Samsung Pay app or manually enter your card details.

Your request to add and register your HSBC/HSBC Amanah Credit Card/-i to Samsung Pay is subject to approval from HSBC Bank Malaysia and/or HSBC Amanah Malaysia.

You'll be required to verify your identity by entering an OTP received by SMS, or by calling HSBC Bank / HSBC Amanah Malaysia at one of the numbers below.

Once approved, an image of your card will appear in Samsung Pay and you'll be able to use it to make payments via your Samsung device.


How secure is Samsung Pay?

Samsung Pay uses tokenization, a Secure Environment, and Samsung KNOX to secure your payment information. You can also verify with your fingerprint, iris or a 4-digit Samsung Pay PIN when making purchases.

  • Tokenization replaces your sensitive payment card information with a device-specific 'token' which acts as a surrogate value. In mobile payments, 'tokens' are used to protect your payment information and to reduce the security risks.
  • A Secure Environment is a physically segregated chip in the phone which only allows access to highly sensitive operations/information such as fingerprint and payment information. Normal applications and malware have no access to the information in a Secure Environment.
  • Samsung KNOX runs scans to see if your device is secure. Samsung KNOX will permanently disable Samsung Pay on a compromised device in order to protect your payment information.


How do I make in-store purchases with Samsung Pay?

i. Initiate Samsung Pay by either swiping-up from the home button or opening the Samsung Pay app from the home screen.

ii. Select the HSBC/HSBC Amanah Credit Card/-i you want to pay with by swiping left or right.

iii. Verify your fingerprint/iris to authorise the transaction, or, enter your 4-digit Samsung Pay PIN.

Credit Card Account

What if I forget my HSBC Malaysia online banking login details and have to change them, does this affect Samsung Pay?

Your HSBC Malaysia online banking platforms are separate from Samsung Pay, with different login details. Any changes will not affect your Samsung Pay setup.


Are HSBC/HSBC Amanah Debit Cards/-i(s) and HSBC/HSBC Amanah Corporate Credit Cards/-i(s) able to use Samsung Pay?


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