Frequently asked questions - Everyday Global Account and Everyday Global Account-i (EGA/-i)

Yes, you can use your EGA/-i as your nominated salary account signed up under the Perks@Work Programme. However, salary recognition is only applicable to the MYR account. Learn more about Perks@Work.

Your monthly composite statement will be sent to your email address registered with the bank. Alternatively, you can also view and download the statement via HSBC Online Banking or HSBC Malaysia Mobile Banking app.

No, you can only view your MYR balance at the ATM. To view foreign currency balances, kindly check on your HSBC Online Banking or HSBC Malaysia Mobile Banking app.

EGA/-i is protected by PIDM up to RM250,000 for each depositor.

Yes, you can make transfers between your Malaysian Ringgit and foreign currency accounts using your HSBC Online Banking & HSBC Malaysia Mobile Banking app 24 hours a day, 7 days a week.

There are no service fees or charges imposed on currency conversion within the EGA/-i account.

No, but you may make a deposit into your EGA/-i via online fund transfer or Inward Telegraphic Transfers.

Yes, Outward Telegraphic Transfers can be made via HSBC Online Banking or at the branch and are subject to tariffs and charges.

Yes, you may enjoy the Global View and Global Transfer service via HSBC Online Banking.

Global View is a unique service allowing HSBC Malaysia Premier and Advance customers to see all their worldwide HSBC accounts on one page. Once the accounts are linked together online, you will be able to make secure Global Transfers to your own overseas HSBC account instantly with zero fee.

Learn more about international transfers and payments.

Yes, you may receive Inward Telegraphic Transfers sent to EGA/-i without any conversion for the supported currencies. Otherwise, the funds received will be credited into your Malaysian Ringgit account, subject to the bank’s prevailing conversion rate.

Yes, the Global Transfers for Family and Friends (GTFF) service allows HSBC Premier and Advance customers to make fund transfers to third party personal accounts overseas instantly via the Global Transfers feature with zero transfer fees. The service can be accessed in HSBC Online Banking by selecting “Global Transfers to other HSBC accounts”.

Note: GTFF service is subject to the applicable foreign exchange policy. Find out more about GTFF.

Yes, you may deposit the cheque at any local HSBC / HSBC Amanah branch’s Cheque Deposit Machine, with the exception of the following currencies below:

No, the EGA Debit Card/-i is solely used for your EGA/-i. Conversely, the EGA/-i cannot be linked to a normal debit card/-i.

The EGA Debit Card/-i is disabled by default from making any overseas purchase transactions as it may be exposed to higher risk of fraud. You may activate the feature by visiting any HSBC / HSBC Amanah branch or contacting the HSBC Call Centre.

Funds will automatically be debited according to the currency code. For example, transactions made in AUD will automatically be deducted from the AUD account balance for point-of-sales (“POS”), online purchases or automated teller machine (“ATM”) withdrawal, provided there are sufficient funds in the AUD account.

No, your USD account will automatically be selected for your purchase in USD.

If you wish to make Card-Not-Present (“CNP”) transactions (i.e. non-secure online transactions without One-Time Password (“OTP”), standing instructions, mail order and telephone order), you may activate the feature by visiting any HSBC / HSBC Amanah branch or contacting HSBC Call Centre. This feature has been deactivated by default to safeguard you from unauthorised usage.