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Services Tax

Overview

Service Tax overview

Service Tax was implemented since 1 September 2018, replacing the Goods and Services Tax which no longer applies with effect from 1 September 2018. 

Impact to HSBC and our customers

Service Tax of RM25 will be charged on each new primary or supplementary credit cards upon activation of the credit card. 

For existing credit cardholders, Service Tax of RM25 will be charged on the anniversary month of your primary or supplementary credit cards.

Find out more about Service Tax

Please refer to the FAQs section for more detailed information on how Service Tax may impact you.

The FAQs will continue to be updated periodically as new information becomes available.

Additional information

Alternatively, you may obtain more information from the Customs website at https://mysst.customs.gov.my.

Service Tax registration numbers

The registration numbers are as follows:
Entity
Service Tax Registration Number
HSBC Bank Malaysia Berhad
W10-1808-32001173
HSBC Amanah Malaysia Berhad
W10-1808-32001197
The registration numbers are as follows:
Entity
HSBC Bank Malaysia Berhad
Service Tax Registration Number
W10-1808-32001173
Entity
HSBC Amanah Malaysia Berhad
Service Tax Registration Number
W10-1808-32001197

FAQs

When was Service Tax implemented?

Service Tax was implemented on 1 September 2018, replacing Goods and Services Tax which no longer applies with effect 1 September 2018.

Who will be impacted?

Service Tax will be charged on all new and existing credit cardholders.

When will Service Tax be charged to my HSBC Credit Card(s)?

Service Tax of RM25 will be charged on each new primary or supplementary credit cards upon activation of the credit card.

RM25 will also be charged on existing credit cardholders on the anniversary month of each of your primary or supplementary credit cards.

How often will Service Tax be charged?

Service Tax will be charged on the anniversary month of your HSBC Credit Card(s) annually.

Will I know after Service Tax is charged to my HSBC Credit Card(s)?

Yes, Service Tax charged will be reflected in your monthly credit card statement.

I have multiple Principal and Supplementary HSBC Credit Cards. Will Service Tax be charged to each of my HSBC Credit Cards?

Yes, Service Tax of RM25 will be charged on the anniversary month of each of your Principal or Supplementary HSBC Credit Cards.

Will I be automatically issued a Service Tax Invoice after Service Tax is charged?

No. Service Tax Invoice will only be issued upon request. Should you require a Service Tax invoice, please contact Customer Service at 1-300-88-1388 / 603-8321 5400.

Will there be any waivers for Service Tax?

No. All active credit and charge cards in Malaysia will be charged with RM25 Service Tax as imposed by the Royal Malaysia Customs Department.

Will Service Tax be imposed again on my replacement credit card(s) that have been replaced due to the credit card(s) being reported Fraud, Lost or Stolen?

No, Service Tax will not be imposed again on your replacement credit card(s) in the event a new credit card(s) is issued to you due to your old credit card(s) being reported Fraud, Lost or Stolen (subject to both cards having the same starting and expiry date).

I received an SMS from HSBC that my credit card has been cancelled due to no activity. Will Service Tax still be charged to my credit card?

No, only credit cards that are active will be charged with Service Tax.