Biometrics Authentication | Mobile Banking

HSBC Malaysia
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Mobile banking
Biometrics authentication

Biometric authentication & 6-Digit PIN

Introducing a faster, simpler way to log on to the new HSBC Malaysia Mobile Banking App. You can authenticate your identity and access your mobile banking in mere seconds – all with a simple look, Face ID^* or through fingerprint authentication with iOS Touch ID^* and Android Fingerprint ID^*.

Download the app from the App store^SM or Google Play^TM

Don't have online banking ? You need to register for online banking before you can use the mobile banking app.

Key features

Faster access

Log on faster with 6- Digit PIN or biometrics
Hassle-free log on

No need to remember passwords
Just as secure

HSBC will never compromise on your security

How to set up

Set up a one time 6-digit PIN

1) Enter username

Step 1: Select 'Enter username'.

HSBC Malaysia Mobile Banking App log in screen

Step 2: Enter your username.

2) Verify it's you (You may choose to verify using password and SMS PIN or Security Device)

For password and SMS PIN (Important: password required is your password):

Step 1: Select 'Verify it's you'.

Verification with password and SMS PIN screen

Step 2: Select 'Password and SMS PIN'.

Step 3: Enter your password.

Step 4: Request an activation code by selecting 'Send activation code'. To receive the activation code, please ensure your mobile number is updated.

Step 5: Enter the 'activation code' received.

For security device:

Step 1: Select 'Verify it's you'.

Please verify it's your with your security device screen

Step 2: Select 'Security Device'.

Enter security code with security device screen

Step 3: Generate and enter security code.

3) Create a PIN

Step 1: Select 'Create a PIN'.

Step 2: Please create a new 6-Digit PIN.

Step 3: Re-enter PIN.

Step 4: You're now set up! You can now log on and authorize transactions with your 6-Digit PIN.

Activate biometrics

Important: Do ensure the settings for Face ID, Touch / Fingerprint ID is enabled under your mobile phone settings. Check 'Settings'.

For FaceID:

Step 1: Enter your 6-Digit PIN.

Step 2: Select 'Enable Face ID now'. If you choose to skip, you may enable Face ID the next time, using 'Manage security' under Profile tab.

Step 3: Face ID is set up. Select 'Continue' to proceed to home.

For Touch/Fingerprint ID:

Step 1: Enter your 6-Digit PIN.

Step 2: Select 'Set up Touch ID now'. If you choose to skip, you may enable Touch ID the next time, using 'Manage security' under Profile tab.

Step 3: Touch ID is set up. Select 'Continue' to proceed to home.

How to manage devices and security

Manage devices

Allows you to remove the device that you have set up previously.

From 30th July onwards, you can only set up 1 mobile device to access your HSBC Malaysia Mobile Banking App. Once you have reached the maximum limit, you will not be able to set up HSBC Malaysia Mobile Banking App on another mobile device. You would need to remove the devices that are no longer in use before you can set up a new device.

Step 1: Select 'Profile' on top right corner and select 'Security'

Step 2: Select 'Manage devices'

Step 3: Select the device you wish to remove and click 'remove device'

Step 4: Select 'Remove and log off'

Manage security

Allows you to change your 6-Digit PIN or enable biometrics*.

Step 1: Select 'Profile' on top right corner and select 'Security'

Step 2: Select 'Manage security'

Step 3: Select the device and click 'Change PIN'.

Alternatively, if you wish to enable your biometric, slide right to enable Face ID log on or Fingerprint log on subject to device used.

Step 4: Enter your 6-Digit PIN.

Step 5: Create a new 6-Digit PIN.

You've successfully changed your PIN screen

Step 6: Re-enter the new 6-Digit PIN.

Step 7: You've successfully changed your PIN.

Frequently asked questions

No, biometric authentication is only available for HSBC Malaysia Mobile Banking app.

You can log on to your HSBC Malaysia Mobile Banking app using just your fingerprint (for Touch / Fingerprint ID) or face (for Face ID). Touch/Fingerprint ID and Face ID is an easy alternative to using your security credentials, such as password, and is available for supported devices only.

Do ensure that Touch/Fingerprint ID/Face ID is enabled on your mobile device first, under your device settings. Otherwise, you will not be able to use your fingerprint or face recognition to log on to HSBC Malaysia Mobile Banking app.

Supported devices:

Touch ID is supported on Apple iPhone 5S or above
Face ID is supported on Apple iPhone X, iPhone XS Max and iPhone XR
If your device OS is Android 8.0 and above, you will be able to use Fingerprint ID unless your device is deemed unsecure by the app. For devices that are not supported we are continually reviewing to make biometrics available to even more customers. Please keep your app updated to the latest version.

Only fingerprints and faces stored on your device can be used to access the app. Your biometric data will not be stored in the HSBC Malaysia Mobile Banking app or kept anywhere within HSBC.

You can enable or disable the biometric authentication anytime through "Manage security". Refer to 'Manage security'.

If you change your fingerprint/face settings on your device or update your fingerprint/face records on your phone, you will need to confirm your fingerprint/face again the next time you log onto the HSBC Malaysia Mobile Banking app.

Read all mobile banking FAQs This link will open in a new window

A faster, simpler way to log on to the HSBC Malaysia Mobile Banking App

Biometric authentication & 6-Digit PIN

Key features

How to set up

Set up a one time 6-digit PIN

How do I do this?

Activate biometrics

How do I do this?

How to manage devices and security

Manage devices

How do I manage devices?

Manage security

How do I manage security?

Frequently asked questions

Is biometrics authentication available for both HSBC Mobile Banking and HSBC Malaysia Mobile Banking app?

What type of biometrics authentication is available for HSBC Malaysia Mobile Banking app?

Is Touch/Fingerprint ID/Face ID safe?

How can I enable or disable my Touch/Fingerprint ID/Face ID for the HSBC Malaysia Mobile Banking app?

What happens if I change my Touch/Fingerprint ID/Face ID settings?

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