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A woman is using her mobile phone; image used for HSBC Malaysia Biometrics authentication page

A faster, simpler way to log on to the HSBC Malaysia Mobile Banking App

Biometric authentication & 6-Digit PIN

Introducing a faster, simpler way to log on to the new HSBC Malaysia Mobile Banking App. You can authenticate your identity and access your mobile banking in mere seconds – all with a simple look, Face ID* or through fingerprint authentication with iOS Touch ID* and Android Fingerprint ID*.

HSBC Malaysia mobile banking app icon

Download the app from the App storeSM or Google PlayTM

Don't have online banking ? You need to register for online banking before you can use the mobile banking app.

Key features

  • Faster access

    Log on faster with 6- Digit PIN or biometrics

  • Hassle-free log on

    No need to remember passwords

  • Just as secure

    HSBC will never compromise on your security

How to set up

Set up a one time 6-digit PIN

Activate biometrics

Important: Do ensure the settings for Face ID, Touch / Fingerprint ID is enabled under your mobile phone settings. Check 'Settings'.

How to manage devices and security

Manage devices

Allows you to remove the device that you have set up previously. 

From 30th July onwards, you can only set up 1 mobile device to access your HSBC Malaysia Mobile Banking App. Once you have reached the maximum limit, you will not be able to set up HSBC Malaysia Mobile Banking App on another mobile device. You would need to remove the devices that are no longer in use before you can set up a new device. 

Profile screen

Step 1: Select 'Profile' on top right corner and select 'Security'

Managing devices screen

Step 2: Select 'Manage devices'

Remove device screen

Step 3: Select the device you wish to remove and click 'remove device'

Remove device screen

Step 4: Select 'Remove and log off'

Manage security

Allows you to change your 6-Digit PIN or enable biometrics*.

Profile screen

Step 1: Select 'Profile' on top right corner and select 'Security'

Manage security screen

Step 2: Select 'Manage security'

Change PIN screen

Step 3: Select the device and click 'Change PIN'. 

Alternatively, if you wish to enable your biometric, slide right to enable Face ID log on or Fingerprint log on subject to device used.

Create new 6-Digit PIN screen

Step 4:  Enter your 6-Digit PIN.

Please confirm your PIN screen

Step 5:  Create a new 6-Digit PIN.

You've successfully changed your PIN screen

Step 6: Re-enter the new 6-Digit PIN.

You've successfully changed your PIN screen

Step 7: You've successfully changed your PIN.

Frequently asked questions

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