Table of contents
Have questions about Mobile Secure Key? On this page, you'll find all the information you need, from how to activate your Mobile Secure Key to lost, stolen and incompatible devices.
Mobile Secure Key introduction
What is a Mobile Secure Key?
Others Mobile Secure Key introduction FAQs
Setting up your Mobile Secure Key
I did not see a notification to upgrade to the Mobile Secure Key on my app?
You might not be on the latest HSBC Malaysia Mobile app. Please update your app to the latest version.
Others setting up your Mobile Secure Key FAQs
Generate security code in Mobile Secure Key
When do I need to generate the log on code?
You'll need to generate a log on code whenever you log on to online banking, to protect your banking information.
Others Generate security code in Mobile Secure Key FAQs
Others FAQs of Mobile Secure Key
Does Mobile Secure Key work offline?
Others Mobile Secure Key FAQs
New account holders will receive a digital version of the Security Device called the Mobile Secure Key, which they can use for online banking authentication purposes. It's similar to the physical device, but integrated into the HSBC Malaysia Mobile Banking app. Physical Security Devices will be demised in 2021.
Find out more about how you can start using the Mobile Secure Key.
How do I obtain a physical Security Device? Do I need to pay for it?
From 8 June 2021, we'll no longer issue a physical Security Device to our banking customers, except for those who fall under our exceptional criteria who can request a physical Security Device for free. If your Security Device was damaged on arrival, the replacement charge will be waived.
Conventional customers can find further details on the conditions and charges by referring to the 'Commercial and Business' section, 'item 4' of our tariff and charges.
Amanah customers can find further details on the conditions and charges by referring to 'item 3' of our Amanah tariff and charges.
To request a Security Device or further assistance, please contact us.