Contact us online and offline | Help and Support

Get in touch with us

You can contact us in any of the following ways.

Chat with us

Click the 'CHAT' icon at the bottom right of the page to get help instantly.

Call us

Speak to our dedicated Contact Centre team by calling our hotline.

Visit a branch

Find your nearest branch and make an appointment to visit us in person.

How can we help you today?

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Received a survey invitation from HSBC?

We’d love to hear from you to help us enhance your banking experience. Please rest assured that no online or mobile banking credentials, personal details or account information will be requested in the survey, to ensure your privacy and security.

The survey will be sent exclusively from the following email address:

HSBC Malaysia <customer_feedback_hsbc@survey.customerexperience.hsbc.com>

This mailbox is not monitored.

Chat with us

Select the 'Chat' icon in the bottom right corner of the page and our virtual assistant, AVA, will help you with your general queries.

For account-related issues, AVA will connect you to our chat agent available during service hours.

You can chat with us securely via the HSBC Malaysia Mobile Banking app or Online Banking. Our agents are available from 8:00am to 8:00pm, Monday to Friday (excluding public holidays).

For our HSBC Premier Elite and Premier customers, chat support is available 24/7.

HSBC Online Banking

Logon to HSBC Online Banking.
Chat with us through the 'CHAT' icon located on the bottom right of the page.

New to Online Banking? Learn how to register.

Mobile Banking app

Alternatively, here's how you can chat with us on the HSBC Mobile Banking app:

Logon to HSBC Mobile Banking App.
Select 'Support' tab.
Select "Chat with us".

Find out how to download HSBC Malaysia Mobile Banking App

Log on and chat to HSBC Online banking

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Call us

Based on the nature of your query, please call the most relevant number below, so we can connect you to the right person as quickly as possible.
Services	Contact numbers	Operating hours
HSBC (Banking & Cards)	Local: 1300 88 1388 International: +603 8321 5400	8am – 8pm daily (Emergency services available 24/7¹) How to activate kill switch
HSBC Amanah (Banking & Cards)	Local: 1300 80 2626 International: +603 8321 5200	8am – 8pm daily (Emergency services available 24/7¹) How to activate kill switch
HSBC Premier & Amanah Premier	Local: 1300 88 9393 International: +603 8321 5208	24 hours How to activate kill switch
HSBC Card Activation & PIN Hotline	Local: 03 8321 8999 International: +603 8321 8999	24 hours How to activate your credit card
HSBC Safeguard	Local: 1800 88 1098 International: +603 8319 9119	Monday to Friday 9am – 6pm (excluding public holidays)
Visa Emergency Assistance	Malaysia: 1800 80 2997 Singapore: 800 4481 250 Australia: 1800 450 346 UK: 0800 169 5189 USA: 1866 765 9644	24 hours
MasterCard Global Services	From Malaysia: 1800 80 4594 From Overseas: 1636 722 7111	24 hours

Based on the nature of your query, please call the most relevant number below, so we can connect you to the right person as quickly as possible.
Services	HSBC (Banking & Cards)
Contact numbers	Local: 1300 88 1388 International: +603 8321 5400
Operating hours	8am – 8pm daily (Emergency services available 24/7¹) How to activate kill switch

Services	HSBC Amanah (Banking & Cards)
Contact numbers	Local: 1300 80 2626 International: +603 8321 5200
Operating hours	8am – 8pm daily (Emergency services available 24/7¹) How to activate kill switch

Services	HSBC Premier & Amanah Premier
Contact numbers	Local: 1300 88 9393 International: +603 8321 5208
Operating hours	24 hours How to activate kill switch

Services	HSBC Card Activation & PIN Hotline
Contact numbers	Local: 03 8321 8999 International: +603 8321 8999
Operating hours	24 hours How to activate your credit card

Services	HSBC Safeguard
Contact numbers	Local: 1800 88 1098 International: +603 8319 9119
Operating hours	Monday to Friday 9am – 6pm (excluding public holidays)

Services	Visa Emergency Assistance
Contact numbers	Malaysia: 1800 80 2997 Singapore: 800 4481 250 Australia: 1800 450 346 UK: 0800 169 5189 USA: 1866 765 9644
Operating hours	24 hours

Services	MasterCard Global Services
Contact numbers	From Malaysia: 1800 80 4594 From Overseas: 1636 722 7111
Operating hours	24 hours

¹Hotline is available 24/7 for emergencies such as scam reporting, lost or stolen card(s) or mobile device(s), and unauthorised transaction(s). If you suspect a scam, you may also contact the National Scam Response Centre (NSRC) on 997, available daily from 8am to 8pm.

Visit a branch

If you wish to speak to us in person, we're here to help.

Feedback and complaints

Your feedback, complaints and compliments is valuable to us. It helps us serve our customers better. Let us know so we can address your concerns and make things right. Here's how you can file a feedback, complaint, or compliment with us:

Chat or call our customer service team

We’re here to help. Get in touch via chat or call to get assistance and have your concerns addressed.

Visit a branch

Speak to our staff at the nearest HSBC branch.

Write to us

For account related enquiry, we recommend reaching out to your Relationship Manager, customer service or branch directly.

If your concern hasn't been resolved to your satisfaction, you may write to our Customer Resolutions team at:

HSBC Bank Malaysia Berhad

Menara IQ, Lingkaran TRX

55188 Tun Razak Exchange

Kuala Lumpur, Malaysia

Email: complaints@hsbc.com.my

Note to law firms: We do not accept service of any notice or court orders by this e-mail.

Customer Resolutions (CR) is an independent unit set up within the Bank to assist in facilitating complaints resolution between customers and the relevant departments in the Bank.

Once we receive your complaint, our Customer Resolutions team will try to resolve it within 14 days. If the matter is complex or needs more detailed investigation, we'll let you know and keep you updated about the progress.

In cases where a final decision cannot be reached within 30 days, we'll continue to update you on the progress every month, until the matter is fully resolved.

If you remain dissatisfied with the Bank’s final response, you may choose to have the matter reviewed by:

Bank Negara Malaysia (BNM)

BNMLINK (strictly by appointment)
4th Floor, Podium
AICB Building
No. 10, Jalan Dato' Onn
50480 Kuala Lumpur
Tel: 1300-88-5465
Web form(eLink): bnmlink.bnm.gov.my
Website: www.bnm.gov.my

Financial Markets Ombudsman Service (FMOS)

(formerly known as Ombudsman for Financial Services )

Level 14 Main Block
Menara Takaful Malaysia
No 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur.
Tel: 603-22722811
Website: www.fmos.org.my

The Association of Banks in Malaysia (ABM)

A-11-1, AICB Building
No. 10 Jalan Dato' Onn
50480 Kuala Lumpur
ABMConnect: 1300-88-9980
eABMConnect: www.abm.org.my/eabmconnect

Got a call or SMS asking you to call back?

If you receive a call or SMS from us asking for a call back, you can verify the numbers below or contact the department you need to speak to through these hotlines.

Note: Effective 24 July 2025, HSBC will only use specific SMS short codes when sending an SMS to your Malaysia mobile number. We'll will never send SMS with hyperlinks, asking for your personal/ banking information or request you to make a payment. If you're unsure that the SMS you received is from HSBC, please don't tap on any hyperlinks. Contact our hotlines to verify before taking any action.
Products	Contact numbers	Operating hours
Credit cards	+603 2059 9622 / +603 8894 6818	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
Credit cards (Premier)	+603 2050 3820 / +603 8894 6008	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
Personal Financing-i	+603 2059 9620 / +603 8894 6418	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Got a call or SMS asking you to call back?

If you receive a call or SMS from us asking for a call back, you can verify the numbers below or contact the department you need to speak to through these hotlines.

Note: Effective 24 July 2025, HSBC will only use specific SMS short codes when sending an SMS to your Malaysia mobile number. We'll will never send SMS with hyperlinks, asking for your personal/ banking information or request you to make a payment. If you're unsure that the SMS you received is from HSBC, please don't tap on any hyperlinks. Contact our hotlines to verify before taking any action.
Products	Credit cards
Contact numbers	+603 2059 9622 / +603 8894 6818
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Products	Credit cards (Premier)
Contact numbers	+603 2050 3820 / +603 8894 6008
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Products	Personal Financing-i
Contact numbers	+603 2059 9620 / +603 8894 6418
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

HSBC collections:
Department	Contact numbers	Operating hours
HSBC Credit Card Collections	1-300-22-2733	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC Collections	1-300-88-1121	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC General Restructuring (including AKPK)	+603 2690 9099	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC Mortgage Litigation / Restructuring	+603 8894 1955	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC Unsecured Litigation (Personal Financing-i and Credit Cards)	+603 2075 7523	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC Collections Tele-Calling Support	+603 2075 3070 +603 2075 6599 +603 2075 7836 +603 2075 7812 +603 2075 7814	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)
HSBC Debt Collection Agency Helpline	+603 2690 9999	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

HSBC collections:
Department	HSBC Credit Card Collections
Contact numbers	1-300-22-2733
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Department	HSBC Collections
Contact numbers	1-300-88-1121
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Department	HSBC General Restructuring (including AKPK)
Contact numbers	+603 2690 9099
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Department	HSBC Mortgage Litigation / Restructuring
Contact numbers	+603 8894 1955
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Department	HSBC Unsecured Litigation (Personal Financing-i and Credit Cards)
Contact numbers	+603 2075 7523
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Department	HSBC Collections Tele-Calling Support
Contact numbers	+603 2075 3070 +603 2075 6599 +603 2075 7836 +603 2075 7812 +603 2075 7814
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

Department	HSBC Debt Collection Agency Helpline
Contact numbers	+603 2690 9999
Operating hours	Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays)

HSBC Fraud Operations:
Department	Contact number	Operating hours
HSBC Fraud Operations	+603 8800 7420	Mondays to Sundays 24 hours

HSBC Fraud Operations:
Department	HSBC Fraud Operations
Contact number	+603 8800 7420
Operating hours	Mondays to Sundays 24 hours

Contact us

Get in touch with us

Chat with us

Call us

Visit a branch

How can we help you today?

Credit Card

Mobile Banking

Online Banking

Mobile Secure Key

Digital Banking Guide

Banking accounts

Kill Switch

Forms

Received a survey invitation from HSBC?

Chat with us

HSBC Online Banking

Mobile Banking app

Call us

Visit a branch

Feedback and complaints

Chat or call our customer service team

Visit a branch

Write to us

Who is the Customer Resolutions team?

When can I expect a response?

What if I'm still not satisfied with the response?

Got a call or SMS asking you to call back?

Got a call or SMS asking you to call back?

Connect with us