Feedback and complaints
Your feedback, complaints and compliments help us serve you and all our customers better. Feedback helps us maintain high service standards and offer products and services that meet your needs.
Here are some ways you can give us feedback:
Chat with us
Click the 'CHAT' icon at the bottom right of the page to get help instantly.
Call us
Speak to our dedicated Contact Centre team by calling our hotline.
Visit a branch
Find your nearest branch and make an appointment to visit us in person.
Write to us
If your concern hasn't been resolved to your satisfaction, you may send your email to complaints@hsbc.com.my or write to Customer Resolution team at:
HSBC Bank Malaysia Berhad
Menara IQ, Lingkaran TRX
55188 Tun Razak Exchange
Kuala Lumpur, Malaysia
Note to law firms: We do not accept service of any notice or court orders by this e-mail.
Received a survey invitation from HSBC?
We’d love to hear from you to help us enhance your banking experience. Please rest assured that no online or mobile banking credentials, personal details or account information will be requested in the survey, to ensure your privacy and security.
The survey will be sent exclusively from the following email address:
HSBC Malaysia <customer_feedback_hsbc@survey.customerexperience.hsbc.com>
This mailbox is not monitored.
Need help? Chat with us now!
For general enquiries, Chat with us through the 'CHAT' icon located on the bottom right of the page. AVA, our virtual assistant is available 24/7 to answer your general non-account related queries.
If you need further assistance and for account-related matters, you can chat with us securely through our online banking or mobile banking app with one of our chat agents during working hours from 9:00 am - 9:00 pm, Monday to Friday except Public Holidays.
HSBC Online Banking
- Logon to HSBC Online Banking.
- Chat with us through the 'CHAT' icon located on the bottom right of the page.
New to Online Banking? Learn how to register.
Mobile Banking app
Alternatively, here's how you can chat with us on the HSBC Mobile Banking app:
- Logon to HSBC Mobile Banking App.
- Select 'Profile' tab.
- Select "Chat with us".
Self Service Kill Switch via Interactive Voice Response System (IVR)
Kill Switch will:
- block all incoming and outgoing transactions for all of your bank accounts, including sole and joint current or savings account/-i and HSBC/HSBC Amanah HomeSmart/-i
- suspend your online banking and mobile banking app access
You should only activate it if you think you've been scammed.
Activate Kill Switch
Call us now to activate Kill Switch
If you're Personal Banking customer:
Local call number: 1300 88 1388
International call number: +603 8321 5400
If you're Amanah customer:
Local call number: 1300 80 2626
International call number: +603 8321 5200
If you're Premier customer:
Local call number: 1300 88 9393
International call number: +603 8321 5208
Find out more about Kill Switch
Frequently asked questions
More ways to get in touch
HSBC Bank Malaysia (Banking & Cards)
Local call number: 1300 88 1388
International call number: +603 8321 5400
Operation hours: 7:30am - 9:30pm
Hotline is available 24/7 for scam reporting, lost/stolen of card(s) or unauthorised transaction. You may also contact National Scam Response Centre at 997 (8:00am - 8:00pm daily)
Visa Emergency Assistance (Overseas centres)
Singapore: 800 4481 250
Australia: 1800 450 346
UK: 0800 169 5189
USA: 1866 765 9644
Operation hours: 24 hours
HSBC Premier & Amanah Premier (Banking & Cards)
Local call number: 1300 88 9393
International call number: +603 8321 5208
Operation hours: 24 hours
Hotline is available 24/7 for scam reporting, lost/stolen of card(s) or unauthorised transaction. You may also contact National Scam Response Centre at 997 (8:00am - 8:00pm daily)
MasterCard Global Services
From Malaysia: 1800 80 4594
From overseas: 1636 722 7111
Operation hours: 24 hours
HSBC Amanah (Banking & Cards)
Local call number: 1300 80 2626
International call number: +603 8321 5200
Operation hours: 7:30am - 9:30pm
Hotline is available 24/7 for scam reporting, lost/stolen of card(s) or unauthorised transaction. You may also contact National Scam Response Centre at 997 (8:00am - 8:00pm daily)
Visa Emergency Assistance (Malaysia)
Local call number: 1800 80 2997
Operation hours: 24 hours
HSBC Card Activation & PIN Hotline
Local call number: 03 83218999
International call number: +603 8321 8999
Operation hours: 24 hours
HSBC Safeguard
Local call number: 1800 88 1098
International call number: +603 8319 9119
Operating hours: 9:00am - 6:00pm
SMS short codes for SMS communications
Effective 24 July 2025, HSBC will only use specific SMS short codes when communicating via SMS with you through your Malaysia mobile number.
HSBC will never send SMS with hyperlinks, asking for your personal / banking information or request you to make a payment.
If you are unsure about any SMS you received claiming to be HSBC, please do not click on any hyperlinks. Kindly contact our hotlines to verify.
| Products | Contact numbers | Operating hours |
|---|---|---|
| Credit cards | +603 2059 9622 / +603 8894 6817 | Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays) |
| Credit cards (Premier) | +603 2050 3820 / +603 8894 6007 | Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays) |
| Personal Financing-i | +603 2059 9620 / +603 8894 6417 / +603 8894 6500 / +603 8894 6501 | Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays) |
| Products | Credit cards |
|---|---|
| Contact numbers | +603 2059 9622 / +603 8894 6817 |
| Operating hours |
Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays) |
| Products | Credit cards (Premier) |
| Contact numbers | +603 2050 3820 / +603 8894 6007 |
| Operating hours |
Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays) |
| Products | Personal Financing-i |
| Contact numbers | +603 2059 9620 / +603 8894 6417 / +603 8894 6500 / +603 8894 6501 |
| Operating hours |
Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays) |
| Department | Contact numbers | Operating hours |
|---|---|---|
| HSBC Credit Card Collections | 1-300-22-2733 | Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays) |
| HSBC Collections | 1-300-88-1121 | Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays) |
| HSBC General Restructuring (including AKPK) | +603 2690 9099 | Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays) |
HSBC Mortgage Litigation / Restructuring |
+603 8894 1955 | Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays) |
| HSBC Unsecured Litigation (Personal Financing-i and Credit Cards) | +603 2075 7523 | Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays) |
| HSBC Collections Tele-Calling Support | Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays) |
|
| HSBC Debt Collection Agency Helpline | +603 2690 9999 | Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays) |
| Department | HSBC Credit Card Collections |
|---|---|
| Contact numbers | 1-300-22-2733 |
| Operating hours |
Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays) |
| Department | HSBC Collections |
| Contact numbers | 1-300-88-1121 |
| Operating hours |
Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays) |
| Department | HSBC General Restructuring (including AKPK) |
| Contact numbers | +603 2690 9099 |
| Operating hours |
Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays) |
| Department |
HSBC Mortgage Litigation / Restructuring |
| Contact numbers | +603 8894 1955 |
| Operating hours |
Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays) |
| Department | HSBC Unsecured Litigation (Personal Financing-i and Credit Cards) |
| Contact numbers | +603 2075 7523 |
| Operating hours |
Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays) |
| Department | HSBC Collections Tele-Calling Support |
| Contact numbers | |
| Operating hours |
Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays) |
| Department | HSBC Debt Collection Agency Helpline |
| Contact numbers | +603 2690 9999 |
| Operating hours |
Mondays to Thursdays 9:00am – 6.00pm Fridays 9:00am – 5:00pm (excluding public holidays) |
| Department | Contact number | Operating hours |
|---|---|---|
| HSBC Fraud Operations | +603 8800 7420 | Mondays to Sundays 24 hours |
| Department | HSBC Fraud Operations |
|---|---|
| Contact number | +603 8800 7420 |
| Operating hours |
Mondays to Sundays 24 hours |