Notices

Online Banking highlights

Revision of DuitNow Low Value Payment Limit (PDF) Download

IMPORTANT: Please update your web browser (PDF) Download

Notice to customers

Amendment to Safe Deposit Lockers Wordings in Tariff and Charges (PDF) Download
Discontinuation of Safe Deposit Lockers in HSBC Kuala Lumpur Main Branch (KLH) (PDF) Download
Removal of Foreign Currency & Ringgit Remittance Application form (PDF) Download
Smart Privileges Offer : Juice Works –Outlet closure notice at Queensbay Mall (PDF) Download
Revision of Paper Statement Fee effective 01 January 2021 (PDF) Download

Amended HSBC Online and Mobile Banking Terms and Conditions (Amended Nov 2020 edition) (PDF) Download

20201112- GRAB Complimentary Codes Changes CONVENTIONAL (PDF) Download

Amended HSBC Power Up Your 2020 Promotion (PDF) Download

Amended HSBC Online and Mobile Banking Terms and Conditions (PDF) Download

Notice of Termination of KLOOK SmartPrivileges offer effective 26 March 2020 (PDF) Download

Service adjustment effective 23 March to 31 March 2020 for Selected HSBC and HSBC Amanah Branches (PDF) Download

Delay in Delivery of HSBC/HSBC Amanah Physical Statements (PDF) Download

HSBC Malaysia Offers Liquidity Relief to Help Customers Amidst COVID-19 Crisis (PDF) Download

Discontinuation of Electronic Share Application Service on HSBC Malaysia Online Banking (PDF) Download

HSBC Rewards Redemptions Delivery Notice (PDF) Download

Service adjustment on Branch & Premier Centres Operating Hours &SSTs effective 21 March to 31 March 2020 (PDF) Download

Mastercard Automatic Biller Updater (ABU) Programme for all HSBC Mastercard Credit Cards (PDF) Download

Revision of Base Rate (BR) and Base Lending Rate (BLR) - March 2020 (PDF) Download

Notice of Revision of Universal Terms & Conditions (April 2020 Edition) (PDF) Download

Amended Cardholder Agreement which forms part of the HSBC Bank Malaysia Berhad ("HSBC") Universal Terms and Conditions** (PDF) Download

Revision of Interest Rate - March 2020 (PDF) Download

Revision of MEPS Withdrawal Fee (PDF) Download

Revision of HSBC Online and Mobile Banking Terms and Conditions (PDF) Download

Acceptance of Canadian Dollar (CAD) Cheque/Demand Drafts (PDF) Download

Smart Privileges T & C offers revised (PDF) Download

Revision of Base Rate (BR) and Base Lending Rate (BLR) (PDF) Download

Revision of Interest Rates (PDF) Download

Amendments to the Terms & Conditions for HSBC Plaza Premium Lounge - Effective 1 February 2020 (PDF) Download

Delay in HSBC Rewards AsiaMiles Redemptions (PDF) Download

Delay in HSBC Rewards Catalogue Redemptions (PDF) Download

Revision of Product Disclosure Sheet of HSBC Everyday Global VISA Debit Card (PDF) Download

Migration of MP Seremban Normal Bill Payment Service to JomPAY (PDF) Download

Remote Engagement Service Terms of Use (PDF) Download

Changes in Points for HSBC Rewards Programme & HSBC Premier World Rewards Programme (PDF) Download

Relocation of HSBC Butterworth Branch (PDF) Download

Terms And Conditions Update For HSBC Cash Instalment Plan, HSBC Balance Conversion Plan, HSBC Balance Transfer (PDF) Download

Safe Online Banking Tips by ABM (PDF) Download

Smart Privileges T & C offers revised : Holiday Tours & Travel (1 December 2019 – 30 March 2020) (PDF) Download

Revision Of HSBC Everyday Global Account Welcome Promotion ("Promotion") (PDF) Download

Khidmat Nasihat Pembiayaan at Agensi Kaunseling dan Pengurusan Kredit (PDF) Download

Insurability of HomeSmart under Perbadanan Insurans Deposit Malaysia ("PIDM") (PDF) Download

Revision Of HSBC Bank Terms & Conditions For Online And Mobile Banking (PDF) Download

Termination of Pejabat Tanah Dan Galian Selangor Bill Payment Service (PDF) Download

Migration of DBKL Bill Payment Service via 'Pay a Bill' to JomPAY (PDF) Download

Smart Privileges T & C Revised : Apple West, Apple Asia and Apple Flexi (14 November 2019 – 31 March 2020) (PDF) Download

Amended Cardholder Agreement which forms part of the HSBC Bank Malaysia Berhad ("HSBC") Universal Terms and Conditions (PDF) Download

Notice To HomeSmart-i And Business Premises Smart-i Account Holders (PDF) Download

Amended Terms & Conditions For HSBC 20% Cashback Promotion (PDF) Download

Revision of HSBC Bank Malaysia Berhad Universal Terms & Condition (October 2019 Edition) (PDF) Download

Notice of dishonour any ATM transactions made using Near Field Communications (NFC)-enabled devices and wallets (PDF) Download

Important notice: Security notice – Fingerprint log on method temporarily disabled for selected Samsung Devices (PDF) Download

Termination of Personal Internet Banking Transaction Rewards (PDF) Download

Relaunch of HSBC Amanah Mpower Platinum Credit Card-i (PDF) Download

Relaunch of HSBC Amanah Mpower Platinum Credit Card-i Frequent Asked Questions (PDF) Download

Amendments to the Terms & Conditions for HSBC Amanah MPower Platinum Credit Card-i (PDF) Download

Smart Privileges Offer : Discontinuation of grEAT offer (1 November 2018 – 31 October 2019) (PDF) Download

Migration of Maxis Bill Payment Service via 'Pay a Bill' to JomPAY (PDF) Download

Game portal www.memoriestogether.my will be temporarily unavailable (PDF) Download

Termination of Majlis Agama Islam Negeri Johor Bill Payment Service (PDF) Download

Smart Privileges Offer : Fred Segal Closure outlet at One Utama (PDF) Download

Revision of Terms & Condition for Property Financing (PDF) Download

Revision of HSBC Everyday Global Account Promotion (PDF) Download

Termination Notice for HOUSe Network Sdn Bhd (PDF) Download

Smart Privileges Discontinuation offers : Mamanda KL, The Six Premium Cantonese and The Six Hunan Ramen (PDF) Download

Conversion of Paper advices to Email advices Modal

Terms and Conditions for HSBC Everyday Global Account Promotion (PDF) Download

Terms and Conditions for HSBC Everyday Global Account Fee Waiver Promotion (PDF) Download

Terms and Conditions for HSBC Everyday Global Account Welcome Promotion (PDF) Download

Notification of Changes in Reward Points Required for Redemption of Air Miles in HSBC Rewards Programme (PDF) Download

Amended Terms & Conditions for HSBC Visa Signature Credit Card Programme - Effective 1 November 2019 (PDF) Download

Revision of Specific Terms & Conditions for Retail Banking and Wealth Management in HSBC Bank Malaysia Berhad ("HSBC") Universal Terms and Conditions (PDF) Download

Revision of Duitnow Low Value Payment Daily Limit (PDF) Download

Smart Privileges T & C revised : Apple West, Apple Asia and Apple Flexi (15 July 2019 – 15 October 2019) Download

Smart Privileges T & C revised: Paradise Group- Para Thai, Le Ten and Paradise Dynasty (1 February – 31 December 2019) (PDF) Download

Revision of HSBC Bank Universal Malaysia Berhad ("HSBC") Universal Terms and Conditions (July version) (PDF) Download

MBO Privileges (PDF) view more details about MBO Privileges Download

Revision of DuitNow Low Value Payment Limit (PDF) Download

Smart Privileges Offer : Discontinuation of The Travel Store Offer (1 July 2019 – 30 June 2020) (PDF) Download

Revision of Interest Rate (PDF) Download

Notification of Sungei Choh, Rawang Branch Closure (PDF) Download

New, Secured & Simplified Log On Experience: HSBC Malaysia Mobile Banking App (PDF) Download

Amended Terms and Conditions for HSBC Memories Together Promotion (PDF) Download

Relaunch of HSBC Platinum Credit Card (PDF) Download

Amendments to the Terms and Conditions for HSBC Platinum Credit Card Programme (PDF) Download

Terms & Conditions for HSBC Platinum Credit Card Programme Effective 15 July 2019 (PDF) Download

Interest Rates July 2019 (PDF) Download

Amended Terms & Conditions for HSBC 2019 Cash Back Acquisition Promotion ("Promotion") (PDF) Download

Revision of HSBC Bank Malaysia Berhad ("HSBC") Universal Terms and Conditions (PDF) Download

Revision of Base Rate (BR) and Base Lending Rate (BLR) (PDF) Download

Termination of HSBC Mortgage Easy Cost Campaign ("Campaign") 2019 (PDF) Download

Revision of HSBC Time Deposit and Junior Accounts Interest Rates (PDF) Download

Smart Privileges Offer : Discontinuation of Senheng/SenQ Offer (1 May 2019 – 31 July 2019) (PDF) Download

Migration of SAJ Holdings Bill Payment Service via ‘Pay a Bill’ to JomPAY (PDF) Download

Revision of HSBC Bank Terms & Conditons For Personal Internet Banking (PDF) Download

Smart Privileges Offer : Discontinuation of Marie France Bodyline offer (1-Nov-18 to 31-Oct-19) (PDF) Download

Revision of the Notice Relating to Personal Data Protection Act of HSBC Bank Malaysia Berhad ("HSBC Bank") and HSBC Amanah Malaysia Berhad ("HSBC Amanah") (PDF) Download

Smart Privileges T & C Offer revised : Sothys (1 September 2018 – 31 August 2019) (PDF) Download

Smart Privileges Offer : Discontinuation of TGV Cinema offer (14 July 2018 – 14 July 2019) (PDF) Download

Changes in Qualification Criteria And Premier Fee Waiver Period For HSBC Premier/HSBC Amanah Premier Via Premier Family (PDF) Download

Termination of HSBC Advance TMD/TD-i Promotion ("Promotion") 2019 (PDF) Download

Amended Terms & Conditions For HSBC Moment Together Promotion (PDF) Download

Amended Terms & Conditions For HSBC Moment Together Promotion (PDF) Download

Amended Terms & Conditions For HSBC Premier Travel Mastercard Credit Card 2019 (PDF) Download

Smart Privileges Offers : Asterspring (1 March 2019 - 28 February 2020) (PDF) Download

Smart Privileges Offers : Ogawa (1 March 2019 - 28 February 2020) (PDF) Download

Smart Privileges Offers : Berjaya Tioman Resort and Ayu Spa, Berjaya Tioman Resort offer date revised (PDF) Download

Smart Privileges Offer and T & C revised : Paradise Dynasty & Para Thai (1st March 2019 - 15th April 2019) (PDF) Download

Amended Terms and Conditions for HSBC Greater Together Promotion (PDF) Download

Terms & Conditions for HSBC Plaza Premium Lounge Programme 2019 (PDF) Download

Terms & Conditions for HSBC Premier Travel Mastercard Credit Card (PDF) Download

Updates to HSBC Premier Travel Credit Card Features (PDF) Download

Notice on HSBC Base Rate (PDF) Download

Extension of HSBC Premier TMD/TD-i Prmotion 2019 (PDF) Download

HSBC Balance Conversion Plan 2019 (PDF) Download

Credit Card-i Transactions on quasi-cash transaction and bill payment through HSBC Amanah Internet Banking, JomPay, and FPX are not eligible for Reward Points or Cashback (PDF) Download

Amended Terms & Conditions for HSBC GO XS Promotion ("Promotion") (PDF) Download

Service Tax (update) (PDF) Download

Samsung Pay Launch with HSBC Bank (PDF) Download

Revision of HSBC Bank Malaysia Berhad ("HSBC Bank") Universal Terms and Conditions (PDF) Download

Extension of HSBC Step Up Savings Promotion (PDF) Download

Amended Terms & Conditions for HSBC Go In Style Promotion (PDF) Download

Revision of HSBC Amanah Branch Banking Hours (PDF) Download

Extension of HSBC USD Time Deposit/Term Deposit-i Promotion (PDF) Download

Smart Privileges Offers and T & C revised: Gadget Zone (1 August - 31 July 2019) (PDF) Download

IMPORTANT: Please update your web browser (PDF) Download

Amended Terms & Conditions for HSBC Premier Travel Mastercard Credit Card 2018 (PDF) Download

Amended Terms & Conditions for HSBC Premier World Credit Card 2018 (PDF) Download

Amended Terms & Conditions for HSBC Balance Conversion Plan Programme (PDF) Download

Discontinuation Of Complimentary Worldwide Takaful Travel Coverage For HSBC Visa Signature Credit Card (PDF) Download

Discontinuation of Complimentary Worldwide Takaful Travel Coverage for HSBC Premier World (PDF) Download

Revision of HSBC Bank Terms & Conditions for Personal Internet Banking (PDF) Download

Introduction of HSBC Credit Card paper statement charges effective 1 January 2019 (PDF) Download

Smart Privileges Offer: Discontinuation of 101 Hair Care (1 March 2018 – 28 February 2019) (PDF) Download

Amended Terms & Conditions for HSBC 0% Cash Instalment Plan ("CIP") Promotion ("Promotion") (PDF) Download

Revision Of Default Daily Purchase Limit For HSBC Visa Debit Card (PDF) Download

Extension of USD Time Deposit/Term Deposit-i Promotion ("Promotion") (PDF) Download

Discontinuation of HSBC Foreign Currency Account/-i Step Up Campaign ("Promotion") (PDF) Download

Smart Privileges Offers and T & C revised : Garmin, Cinnamon, PARKROYAL Penang Resort,Chatz Brasserie, PARKROYAL Kuala Lumpur and Okashi World (PDF) Download

Smart Privileges Offer: Discontinuation of AirAsiaGo.com offers (9 October 2017 - 31 December 2018) (PDF) Download

Financial Payment Exchange (FPX): A new way to make payment (PDF) Download

Amended Terms & Conditions for HSBC 0% Cash Instalment Plan ("CIP") Promotion (PDF) Download

Services Tax (update) (PDF) Download

Amended Terms & Conditions for HSBC RM250 Cash Back Acquisition Promotion Card Dispute Form (PDF) Download

Amended Terms & Conditions for HSBC Visa Signature Credit Card Programme 2017/2018 ("Programme") (PDF) Download

Amended Terms & Conditions For HSBC Platinum Reward Points Programme 2018 ("Programme") (PDF) Download

Updated List Of Participating Shopping Malls For Additional Reward Points (PDF) Download

HSBC RM5 KFC Voucher Collection "Promotion": Spend and stand to get RM5 KFC Voucher at Participating Malls (9 June 2018 - 31 July 2018) (PDF) Download

Amended Terms & Conditions for HSBC Premier Travel Credit Card 2018 (PDF) Download

Revision of HSBC Amanah Malaysia Berhad Cardholder Agreement in Universal Terms and Conditions (PDF) Download

Amended Terms & Conditions For HSBC Premier Travel Mastercard Credit Card 2018 ("Programme") (PDF) Download

Amended Terms & Conditions for HSBC Premier Reward Points Programme 2018 ("Programme") (PDF) Download

Amended Terms & Conditions for HSBC Visa Signature Credit Card Programme 2018 ("Programme") (PDF) Download

Amended Terms & Conditions For HSBC Platinum Reward Points Proramme 2018 ("Programme") (PDF) Download

Amended Terms & Conditions For HSBC Advance Reward Points Programme 2018 ("Programme") (PDF) Download

Amended Terms & Conditions for HSBC Amanah Premier World Mastercard Cash Back Proramme 2018 ("Programme") (PDF) Download

Amended Terms & Conditions for HSBC Amanah MPower Platinum Cash Back Programme 2018 ("Programme") (PDF) Download

How to lodge complaints on retailers imposing surcharges for debit and credit card transactions (PDF) Download

Amended Terms & Conditions For HSBC Premier World Credit Card 2018 (PDF) Download

Customer Satisfaction Index (CSI) Survey Report for 2017 (PDF) Download

Migration of Digi and Majlis Perbandaran Johor Bahru Tengah Bill Payment Service via HSBC Personal Internet Banking 'Pay a Bill' to JomPAY (PDF) Download

Change of Underlying Shariah Principle from Wadiah to Qard for HSBC Amanah Current & Savings Account-i (PDF) Download

Revision of HSBC Bank Malaysia Berhad and HSBC Amanah Malaysia Berhad Universal Terms and Conditions (PDF) Download

Amended Terms & Conditions For HSBC Bank Perks@Work Fitbit Promotion (PDF) Download

Smart Privileges Offer: Esquire Kitchen (PDF) Download

Smart Privileges Offer: McDonald's 10% Cash Back on PayWave purchases (PDF) Download

Revision of the Notice Relating to Personal Data Protection Act of HSBC Bank Malaysia Berhad and HSBC Amanah Malaysia Berhad (PDF) Download

Discontinuation of HSBC Premier Complimentary Fare (PDF) Download

Changes in Points / Air Miles for HSBC Rewards Programme, HSBC Premier World Rewards Programme & HSBC Premier Travel Rewards Programme (PDF) Download

Smart Privileges Offers: MOG, Optical Arts and Sunglass Art Offers (PDF) Download

Amended Terms & Conditions For HSBC Happy Home Campaign 2018 (PDF) Download

Amended Terms & Conditions for HSBC Happy Rewards Acquisition Promotion (PDF) Download

Revision of Base Rate (BR) and Base Lending Rate (BLR) (PDF) Download

Amended Terms & Conditions For HSBC Premier Travel Rewards Programme (PDF) Download

Amended Terms & Conditions for HSBC Happy Rewards Acquisition Promotion (PDF) Download

Amended Terms & Conditions For HSBC Premier Complimentary Fare Promotion 2018 (PDF) Download

Amended Terms & Conditions for Debit Card Festive Cash Back Promotion (PDF) Download

Terms & Conditions For HSBC Premier Travel Credit Card 2018 (PDF) Download

Terms & Conditions For HSBC Amanah Premier World Credit Card-i 2018 (PDF) Download

Pay your SYABAS bill with JomPAY via HSBC Personal Internet Banking (PDF) Download

Special Deposit Facility to Remain until 31st March 2018 (PDF) Download

Revision of HSBC Bank Malaysia Berhad and HSBC Amanah Malaysia Berhad Universal Terms and Conditions (PDF) Download

Amended Terms & Conditions For HSBC Visa Signature Credit Card Programme 2017/2018 (PDF) Download

Amended Terms & Conditions For HSBC Platinum Reward Points Programme (B) 2017 (PDF) Download

Amended Terms & Conditions For HSBC Premier World MasterCard Travel Programme 2017 (PDF) Download

Beware of Scams (PDF) Download

Amended Terms & Conditions For HSBC Advance Reward Points Programme 2017 (PDF) Download

Amended Terms & Conditions for HSBC Platinum Reward Points Programme (B) 2017 (PDF) Download

Discontinuation of the Maturity Instruction to Add Funds to a Foreign Currency Time Deposit from a Ringgit Account (PDF) Download

PayNet Direct Debit Mandate Display over HSBC Personal Internet Banking (PDF) Download

HSBC Premier Personal Line of Credit (PLOC) Facility (PDF) Download

HSBC Oppo A37 Acquisition Promotion (PDF) Download

Smart Privileges Offer: Expedia Additional 10% OFF (PDF) Download

Smart Privileges Offer: Lazada RM25 OFF (PDF) Download

Discontinuation Of ATM Cards (PDF) Download

Cessation of Loungekey Programme for HSBC Premier World Credit Cards (PDF) Download

Important Notice on Ink-Stained Banknotes (PDF) Download

Discontinuation of Foreign Currency Demand Draft Issuance and Cheque Encashment Over the Counter by Non-Signatories effective 1st November 2017 (PDF) Download

Amended Terms & Conditions for HSBC Advance Reward Points Programme 2017 (PDF) Download

Amended Terms & Conditions for HSBC Platinum Reward Points Programme (B) 2017 (PDF) Download

Revision of Base Rate (BR) and Base Lending Rate (BLR) (PDF) Download

Faster and easier way to transfer funds (PDF) Download

HSBC Air Miles Redemption at 3,000 Reward Points to 1,000 Air Miles (PDF) Download

Pay Multiple Bills with JomPAY (PDF) Download

HSBC Visa Signature Credit Card Eligible Points Adjustment FAQ (PDF) Download

Important Notice for Visa Signature Credit Card cardholders (PDF) Download

Signature card payments will no longer be accepted effective 1 July 2017 (PDF) Download

HSBC's Airmiles Redemption at 3,000 Reward Points to 1,000 Airmiles (PDF) Download

Notice on Change of Base Rate Methodology (PDF) Download

Bank Negara Malaysia (BNM) Notices on Foreign Exchange Administration (FEA) Rules (PDF) Download

Supplementary cardholders' charges reflecting on Primary cardholder's statement (PDF) Download

Migration of ASTRO Bill Payment Service via HSBC Personal Internet Banking 'Pay a Bill' and Telebanking to JomPAY (PDF) Download

Discontinuation of Banking Paper Statements Effective 24 March 2017 (PDF) Download

HSBC's Airmiles Redemption at 3,000 Reward Points to 1,000 Airmiles (PDF) Download

Supplementary Notice on Foreign Exchange Administration Rules - Measures to Promote the Development of Malaysian Financial Market (PDF) Download

Termination Notice on IBG service to The Royal Bank of Scotland (PDF) Download

Termination of TM Bill Payment via HSBC Personal Internet Banking 'PAY A BILL' and Telebanking (PDF) Download

New Safe Deposit Lockers (SDL) Rental Charges Effective 10th September 2016 (PDF) Download

Sale of HSBC Brazil and Its Impact on HSBC Premier Customers (PDF) Download

Tenaga Nasional Berhad (TNB) Change of Biller Account Number (PDF) Download

Amendments to the HSBC Platinum Reward Points Programme 2016 (PDF) Download

Debit Card Overseas & Card Not Present Transactions (PDF) Download

Remittance Services - Updated SmartForm & Supporting Documents (PDF) Download

Reward Points Not Awarded for Purchases under Card Instalment Plans (PDF) Download

Upgrade of HSBC Visa Reward/ MasterCard Gold Credit Card to HSBC Visa Platinum Credit Card (PDF) Download

Migration of Term Deposit-i under Upfront Payment Scheme to Term Deposit-i under Standard Scheme (PDF) Download

Reinstatement of Cash Back Feature for MPower Credit Card-i (PDF) Download

Revision of HSBC Amanah Cash Back Programme 2015 (PDF) Download

Notification on revised RENTAS transaction fee (PDF) Download

Online card purchase tips (PDF) Download

Notice on Bank Negara Malaysia's Guideline on Ibra' (Rebate) for Sale-Based Financing (PDF) Download

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