Notices

Online Banking highlights

Notice on Recurring Transfer Issue for DuitNow Pay-to-Account and IBG transfer Not Successful (PDF) Download
Revision of DuitNow Low Value Payment Limit (PDF) Download

Notice to customers

Terms & Conditions - HSBC Digital Account Opening Rewards Campaign (October 2022) (PDF) Download
Notice Updated HSBC Online and Mobile Banking Terms and Conditions (October 2022 Edition) (PDF) Download
HSBC SBR Methodology Notice - 19 September 2022 (PDF) Download
Revision of Standardised Base Rate, Base Rate, BLR & BFR for HSBC effective 19 September 2022 (PDF) Download
Revision of Interest Rate - September 2022 (PDF) Download
Notice on Amendments to HSBC 2022 Cashback Acquisition Promotion (PDF) Download
Notice on HSBC New Annual Fee Criteria (PDF) Download
Amended Terms and Conditions for Cash Instalment Plan and Balance Conversion Plan (August 2022 edition) (PDF) Download
HSBC Amended T&C Homeloan Free Moving Cost Campaign - August 2022 (PDF) Download
HSBC Amended T&C Mortgage Cashback - August 2022 (PDF) Download

Discontinuation of Electronic Share Application Service on HSBC Malaysia Automated Teller Machine (PDF) Download

Early Termination of The Entertainer Offer (PDF) Download

Amended HSBC Online and Mobile Banking Terms and Conditions (Amended Nov 2020 edition) (PDF) Download

20201112- GRAB Complimentary Codes Changes CONVENTIONAL (PDF) Download

Amended HSBC Power Up Your 2020 Promotion (PDF) Download

Amended HSBC Online and Mobile Banking Terms and Conditions (PDF) Download

Notice of Termination of KLOOK SmartPrivileges offer effective 26 March 2020 (PDF) Download

Service adjustment effective 23 March to 31 March 2020 for Selected HSBC and HSBC Amanah Branches (PDF) Download

Delay in Delivery of HSBC/HSBC Amanah Physical Statements (PDF) Download

HSBC Malaysia Offers Liquidity Relief to Help Customers Amidst COVID-19 Crisis (PDF) Download

Discontinuation of Electronic Share Application Service on HSBC Malaysia Online Banking (PDF) Download

HSBC Rewards Redemptions Delivery Notice (PDF) Download

Service adjustment on Branch & Premier Centres Operating Hours &SSTs effective 21 March to 31 March 2020 (PDF) Download

Mastercard Automatic Biller Updater (ABU) Programme for all HSBC Mastercard Credit Cards (PDF) Download

Revision of Base Rate (BR) and Base Lending Rate (BLR) - March 2020 (PDF) Download

Notice of Revision of Universal Terms & Conditions (April 2020 Edition) (PDF) Download

Revision of Interest Rate - March 2020 (PDF) Download

Revision of MEPS Withdrawal Fee (PDF) Download

Revision of HSBC Online and Mobile Banking Terms and Conditions (PDF) Download

Acceptance of Canadian Dollar (CAD) Cheque/Demand Drafts (PDF) Download

Smart Privileges T & C offers revised (PDF) Download

Revision of Base Rate (BR) and Base Lending Rate (BLR) (PDF) Download

Revision of Interest Rates (PDF) Download

Amendments to the Terms & Conditions for HSBC Plaza Premium Lounge - Effective 1 February 2020 (PDF) Download

Revision of Product Disclosure Sheet of HSBC Everyday Global VISA Debit Card (PDF) Download

Migration of MP Seremban Normal Bill Payment Service to JomPAY (PDF) Download

Remote Engagement Service Terms of Use (PDF) Download

Changes in Points for HSBC Rewards Programme & HSBC Premier World Rewards Programme (PDF) Download

Relocation of HSBC Butterworth Branch (PDF) Download

Terms And Conditions Update For HSBC Cash Instalment Plan, HSBC Balance Conversion Plan, HSBC Balance Transfer (PDF) Download

Safe Online Banking Tips by ABM (PDF) Download

Smart Privileges T & C offers revised : Holiday Tours & Travel (1 December 2019 – 30 March 2020) (PDF) Download

Revision Of HSBC Everyday Global Account Welcome Promotion ("Promotion") (PDF) Download

Khidmat Nasihat Pembiayaan at Agensi Kaunseling dan Pengurusan Kredit (PDF) Download

Insurability of HomeSmart under Perbadanan Insurans Deposit Malaysia ("PIDM") (PDF) Download

Termination of Pejabat Tanah Dan Galian Selangor Bill Payment Service (PDF) Download

Migration of DBKL Bill Payment Service via 'Pay a Bill' to JomPAY (PDF) Download

Notice To HomeSmart-i And Business Premises Smart-i Account Holders (PDF) Download

Amended Terms & Conditions For HSBC 20% Cashback Promotion (PDF) Download

Revision of HSBC Bank Malaysia Berhad Universal Terms & Condition (October 2019 Edition) (PDF) Download

Notice of dishonour any ATM transactions made using Near Field Communications (NFC)-enabled devices and wallets (PDF) Download

Important notice: Security notice – Fingerprint log on method temporarily disabled for selected Samsung Devices (PDF) Download

Termination of Personal Internet Banking Transaction Rewards (PDF) Download

Revision of HSBC Auto Balance Conversion ("ABC") Programme Terms and Conditions (PDF) Download

Relaunch of HSBC Amanah Mpower Platinum Credit Card-i (PDF) Download

Relaunch of HSBC Amanah Mpower Platinum Credit Card-i Frequent Asked Questions (PDF) Download

Amendments to the Terms & Conditions for HSBC Amanah MPower Platinum Credit Card-i (PDF) Download

Smart Privileges Offer : Discontinuation of grEAT offer (1 November 2018 – 31 October 2019) (PDF) Download

Migration of Maxis Bill Payment Service via 'Pay a Bill' to JomPAY (PDF) Download

Termination of Majlis Agama Islam Negeri Johor Bill Payment Service (PDF) Download

Revision of Terms & Condition for Property Financing (PDF) Download

Revision of HSBC Everyday Global Account Promotion (PDF) Download

Termination Notice for HOUSe Network Sdn Bhd (PDF) Download

Conversion of Paper advices to Email advices Modal

Terms and Conditions for HSBC Everyday Global Account Promotion (PDF) Download

Terms and Conditions for HSBC Everyday Global Account Fee Waiver Promotion (PDF) Download

Terms and Conditions for HSBC Everyday Global Account Welcome Promotion (PDF) Download

Amended Terms & Conditions for HSBC Visa Signature Credit Card Programme - Effective 1 November 2019 (PDF) Download

Revision of Duitnow Low Value Payment Daily Limit (PDF) Download

Smart Privileges T & C revised: Paradise Group- Para Thai, Le Ten and Paradise Dynasty (1 February – 31 December 2019) (PDF) Download

MBO Privileges (PDF) view more details about MBO Privileges Download

Revision of DuitNow Low Value Payment Limit (PDF) Download

Smart Privileges Offer : Discontinuation of The Travel Store Offer (1 July 2019 – 30 June 2020) (PDF) Download

Revision of Interest Rate (PDF) Download

Notification of Sungei Choh, Rawang Branch Closure (PDF) Download

New, Secured & Simplified Log On Experience: HSBC Malaysia Mobile Banking App (PDF) Download

Relaunch of HSBC Platinum Credit Card (PDF) Download

Amendments to the Terms and Conditions for HSBC Platinum Credit Card Programme (PDF) Download

Terms & Conditions for HSBC Platinum Credit Card Programme Effective 15 July 2019 (PDF) Download

Interest Rates July 2019 (PDF) Download

Revision of HSBC Bank Malaysia Berhad ("HSBC") Universal Terms and Conditions (PDF) Download

Revision of Base Rate (BR) and Base Lending Rate (BLR) (PDF) Download

Termination of HSBC Mortgage Easy Cost Campaign ("Campaign") 2019 (PDF) Download

Revision of HSBC Time Deposit and Junior Accounts Interest Rates (PDF) Download

Migration of SAJ Holdings Bill Payment Service via ‘Pay a Bill’ to JomPAY (PDF) Download

Revision of HSBC Bank Terms & Conditons For Personal Internet Banking (PDF) Download

Smart Privileges Offer : Discontinuation of Marie France Bodyline offer (1-Nov-18 to 31-Oct-19) (PDF) Download

Revision of the Notice Relating to Personal Data Protection Act of HSBC Bank Malaysia Berhad ("HSBC Bank") and HSBC Amanah Malaysia Berhad ("HSBC Amanah") (PDF) Download

Changes in Qualification Criteria And Premier Fee Waiver Period For HSBC Premier/HSBC Amanah Premier Via Premier Family (PDF) Download

Smart Privileges Offers : Asterspring (1 March 2019 - 28 February 2020) (PDF) Download

Smart Privileges Offers : Ogawa (1 March 2019 - 28 February 2020) (PDF) Download

Smart Privileges Offers : Berjaya Tioman Resort and Ayu Spa, Berjaya Tioman Resort offer date revised (PDF) Download

Notice on HSBC Base Rate (PDF) Download

HSBC Balance Conversion Plan 2019 (PDF) Download

Service Tax (update) (PDF) Download

Samsung Pay Launch with HSBC Bank (PDF) Download

Revision of HSBC Amanah Branch Banking Hours (PDF) Download

Introduction of HSBC Credit Card paper statement charges effective 1 January 2019 (PDF) Download

Amended Terms & Conditions for HSBC 0% Cash Instalment Plan ("CIP") Promotion ("Promotion") (PDF) Download

Revision Of Default Daily Purchase Limit For HSBC Visa Debit Card (PDF) Download

Amended Terms & Conditions for HSBC 0% Cash Instalment Plan ("CIP") Promotion (PDF) Download

Services Tax (update) (PDF) Download

How to lodge complaints on retailers imposing surcharges for debit and credit card transactions (PDF) Download

Migration of Digi and Majlis Perbandaran Johor Bahru Tengah Bill Payment Service via HSBC Personal Internet Banking 'Pay a Bill' to JomPAY (PDF) Download

Change of Underlying Shariah Principle from Wadiah to Qard for HSBC Amanah Current & Savings Account-i (PDF) Download

Revision of HSBC Bank Malaysia Berhad and HSBC Amanah Malaysia Berhad Universal Terms and Conditions (PDF) Download

Revision of Base Rate (BR) and Base Lending Rate (BLR) (PDF) Download

Pay your SYABAS bill with JomPAY via HSBC Personal Internet Banking (PDF) Download

Special Deposit Facility to Remain until 31st March 2018 (PDF) Download

Amended Terms & Conditions for HSBC Platinum Reward Points Programme (B) 2017 (PDF) Download

HSBC Oppo A37 Acquisition Promotion (PDF) Download

Discontinuation Of ATM Cards (PDF) Download

Cessation of Loungekey Programme for HSBC Premier World Credit Cards (PDF) Download

Important Notice on Ink-Stained Banknotes (PDF) Download

Amended Terms & Conditions for HSBC Advance Reward Points Programme 2017 (PDF) Download

Revision of Base Rate (BR) and Base Lending Rate (BLR) (PDF) Download

Pay Multiple Bills with JomPAY (PDF) Download

Notice on Change of Base Rate Methodology (PDF) Download

Migration of ASTRO Bill Payment Service via HSBC Personal Internet Banking 'Pay a Bill' and Telebanking to JomPAY (PDF) Download

Termination Notice on IBG service to The Royal Bank of Scotland (PDF) Download

New Safe Deposit Lockers (SDL) Rental Charges Effective 10th September 2016 (PDF) Download

Tenaga Nasional Berhad (TNB) Change of Biller Account Number (PDF) Download

Debit Card Overseas & Card Not Present Transactions (PDF) Download

Remittance Services - Updated SmartForm & Supporting Documents (PDF) Download

Migration of Term Deposit-i under Upfront Payment Scheme to Term Deposit-i under Standard Scheme (PDF) Download

Online card purchase tips (PDF) Download